Submit a Review for Zinnia Care Ltd - Hemel Hempstead
25 Marlowes, Hemel Hempstead, HP1 1LA
View Full Details of Zinnia Care Ltd - Hemel HempsteadLatest Reviews for Zinnia Care Ltd - Hemel Hempstead
26 February 2025
Zinnia Care is very very understanding of care needs. They have been amazing in meeting my needs and support. They have been very helpful on my journey. I would highly recommend their carers, they go above and beyond. I had a care package before and I can't believe this is what I was actually supposed to be receiving. The best care and support, amazing, office is brilliant with adjustments and interpersonal skills. Brilliant.
24 October 2024
Never remembers but knows he enjoys the visit. Oh yes little blonde lady from Glasgow. Happy with the services just a pity he does not remember.
24 October 2024
I have been happy with Zinnia Care. The service and care provided for my mother is an excellent standard and I have always found all members of the staff to be very polite and professional.
09 July 2024
I live in the US so 100% reliant on Zinnia Care to look after my mother and ensure her comfort and safety. Zinnia perform this task to a higher standard than I ever expected given how hard it is to look after my mother, with her health issues. They do this with great care, sensitivity and compassion and I couldn't be happier. I trust them and know she could not be in better hands. In addition to this the area manager is in constant communication 7 days a week, which goes above and beyond and demonstrates what a first-class outfit this company is. I would not be able to sleep at night if it wasn't for Zinnia.
28 June 2024
I can't complain about any of the girls. To me they are family and I treat them as such.
27 June 2024
Staff generally very helpful and kind. Regularity usually good apart from evening visit.
12 April 2024
Excellent service provided by a well-organised and managed company. When I have had cause to phone their office the response has been polite, helpful and dealt with efficiently. Their carers have been, without exception, amiable, courteous, hard-working and conscientious.
10 April 2024
We’ve been very happy with all the care and communication with management and carers. They go above and beyond to ensure Mum is comfortable and Dad is always happy to see them. I can communicate anytime day or night, and they always update me with any concerns or medication needs. We’ve been using them for two years with no problems at all!
04 April 2024
I am very pleased with Zinnia Care.
04 April 2024
I am very happy with the carers I have, they are very kind, helpful and I feel very safe with them. Always on time and phone if they are going to be late. Nothing is too much trouble for them. They work very hard. The on-field supervisor I deal with is excellent, always sorting things out and keeping me informed.
26 March 2024
The carers always are gentle with Mum and patient, they make sure she's washed and fed always. They do an excellent job! If there is a problem with anything they always let me know, e.g. if she hasn't felt well. Communication with management is excellent, always extremely helpful! And very supportive! My mum says she is being looked after very well. My mum is happy so this makes me happy that she is in the best of hands!
15 March 2024
My mum receives care from Zinnia twice a day and is quite the tricky client to deal with. Luckily The Field Care Supervisor oversees Mum and the carers who visit and has been such an amazing support to us. As Mum's condition evolves we often need to amend her care package and this is done very easily and smoothly. I find the majority of the carers are very polite, and cheerful and try very hard to give mum the support she needs even when she is not making it easy for them. I very much appreciate her and her team of carers who have made a very difficult situation a lot easier to deal with.
21 March 2022
My dad receives care from this company and how he is treated is absolutely disgraceful! The company says that they provide person-centred care and with the lack of training the staff have, it would surprise me if they knew what person-centred care was. How they neglect vulnerable people that require help and support is sickening and distressing to witness. On multiple occasions, we have had to complain about the type of care my dad is currently receiving, due to carers coming in to “provide” care and falling asleep on the sofa or leaving him without dinner because they “didn’t have time”. It is absolutely disgusting and no individual should be treated like this.
06 April 2021
Only given 1 star in order to be able to do a review. Our first experience of having carers in our home. I was caring for another dying relative at the time so needed their help with my frail father who required support with all aspects. Dismissed after 3 months as neglectful and night sitters repeatedly fell asleep resulting in falls. Now we have good care with another company I look back now at the horrific video footage of care given by this organisation and cannot believe they have not been stopped trading. Left with legs hanging over bed barrier while carer on phone! Hindsight. Avoid avoid. Look at reviews. Demand good care. Don’t settle because you are new to using carers. There are proper carers out there.
11 December 2019
The carers are doing a good job looking after me, I can't find any fault with them.
25 November 2019
I am extremely happy with the service I'm getting. The carers are really nice and can't do enough for you.
25 November 2019
Great service. The carers are great.
20 November 2019
They are very helpful and I need them.
20 November 2019
My carers are very good.
20 November 2019
My carers are very lovely and kind to me.
Latest Reviews for Zinnia Care Ltd - Hemel Hempstead
26 February 2025
Zinnia Care is very very understanding of care needs. They have been amazing in meeting my needs and support. They have been very helpful on my journey. I would highly recommend their carers, they go above and beyond. I had a care package before and I can't believe this is what I was actually supposed to be receiving. The best care and support, amazing, office is brilliant with adjustments and interpersonal skills. Brilliant.
24 October 2024
Never remembers but knows he enjoys the visit. Oh yes little blonde lady from Glasgow. Happy with the services just a pity he does not remember.
24 October 2024
I have been happy with Zinnia Care. The service and care provided for my mother is an excellent standard and I have always found all members of the staff to be very polite and professional.
09 July 2024
I live in the US so 100% reliant on Zinnia Care to look after my mother and ensure her comfort and safety. Zinnia perform this task to a higher standard than I ever expected given how hard it is to look after my mother, with her health issues. They do this with great care, sensitivity and compassion and I couldn't be happier. I trust them and know she could not be in better hands. In addition to this the area manager is in constant communication 7 days a week, which goes above and beyond and demonstrates what a first-class outfit this company is. I would not be able to sleep at night if it wasn't for Zinnia.
28 June 2024
I can't complain about any of the girls. To me they are family and I treat them as such.
27 June 2024
Staff generally very helpful and kind. Regularity usually good apart from evening visit.
12 April 2024
Excellent service provided by a well-organised and managed company. When I have had cause to phone their office the response has been polite, helpful and dealt with efficiently. Their carers have been, without exception, amiable, courteous, hard-working and conscientious.
10 April 2024
We’ve been very happy with all the care and communication with management and carers. They go above and beyond to ensure Mum is comfortable and Dad is always happy to see them. I can communicate anytime day or night, and they always update me with any concerns or medication needs. We’ve been using them for two years with no problems at all!
04 April 2024
I am very pleased with Zinnia Care.
04 April 2024
I am very happy with the carers I have, they are very kind, helpful and I feel very safe with them. Always on time and phone if they are going to be late. Nothing is too much trouble for them. They work very hard. The on-field supervisor I deal with is excellent, always sorting things out and keeping me informed.
26 March 2024
The carers always are gentle with Mum and patient, they make sure she's washed and fed always. They do an excellent job! If there is a problem with anything they always let me know, e.g. if she hasn't felt well. Communication with management is excellent, always extremely helpful! And very supportive! My mum says she is being looked after very well. My mum is happy so this makes me happy that she is in the best of hands!
15 March 2024
My mum receives care from Zinnia twice a day and is quite the tricky client to deal with. Luckily The Field Care Supervisor oversees Mum and the carers who visit and has been such an amazing support to us. As Mum's condition evolves we often need to amend her care package and this is done very easily and smoothly. I find the majority of the carers are very polite, and cheerful and try very hard to give mum the support she needs even when she is not making it easy for them. I very much appreciate her and her team of carers who have made a very difficult situation a lot easier to deal with.
21 March 2022
My dad receives care from this company and how he is treated is absolutely disgraceful! The company says that they provide person-centred care and with the lack of training the staff have, it would surprise me if they knew what person-centred care was. How they neglect vulnerable people that require help and support is sickening and distressing to witness. On multiple occasions, we have had to complain about the type of care my dad is currently receiving, due to carers coming in to “provide” care and falling asleep on the sofa or leaving him without dinner because they “didn’t have time”. It is absolutely disgusting and no individual should be treated like this.
06 April 2021
Only given 1 star in order to be able to do a review. Our first experience of having carers in our home. I was caring for another dying relative at the time so needed their help with my frail father who required support with all aspects. Dismissed after 3 months as neglectful and night sitters repeatedly fell asleep resulting in falls. Now we have good care with another company I look back now at the horrific video footage of care given by this organisation and cannot believe they have not been stopped trading. Left with legs hanging over bed barrier while carer on phone! Hindsight. Avoid avoid. Look at reviews. Demand good care. Don’t settle because you are new to using carers. There are proper carers out there.
11 December 2019
The carers are doing a good job looking after me, I can't find any fault with them.
25 November 2019
I am extremely happy with the service I'm getting. The carers are really nice and can't do enough for you.
25 November 2019
Great service. The carers are great.
20 November 2019
They are very helpful and I need them.
20 November 2019
My carers are very good.
20 November 2019
My carers are very lovely and kind to me.