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Castle Cavendish Works, Dorking Road, Nottingham, NG7 5PN
View Full Details of Break Barriers Nottingham LtdLatest Reviews for Break Barriers Nottingham Ltd
24 April 2025
Break Barriers have provided personal care for my mum for almost two years. There have been a few niggles, as you would expect with any service of this nature, but on the whole it has been very good, especially given several changes to mum's care plan during this time, which have been dealt with timely and professionally. My mum has developed good relationships with the team of carers that look after her and I often hear laughter coming from her room when they're with her. The senior care workers do their best to resolve any issues that occur and to be fair there aren't many. If I had one critique though it would be that there hasn't been any update re access to the app to view the carers' notes and in spite of asking for weekly email copies, have only received them 2 or 3 times. As I am not present when the care is being given, the notes can be useful as mum is confused much of the time and the notes can help when reconciling what she tells me versus what the carer has recorded.
11 April 2025
This team have been a lifeline for us. They have accommodated my husband's needs at every time of asking. We have had to use emergency hours a number of times and they have gone out their way to help. They are a great team and it works so well. Across all areas. From rota's, communication at and from all levels. We have had exceptional care from this company. The carer's really do care, we have met some lovely people without exception. I couldn't think of one thing to suggest for improvement. That is really unheard of for me. We have been with company for nearly a year. Iwe are truly lucky to have them.
02 April 2025
There are no words to articulate what the team at Break Barriers did in caring for my Dad; who sadly died of MND in January after battling it for 7.5 years. The tenderness, compassion and dedication shown in the care provided over the years to help my dad fight this horrible disease was unbelievable. They weren't just a care team. They became a second family to my Dad, Mum, sister and myself. Specifically six members of his care team. Thank you so much for everything you did for my Dad. You are the most wonderful of people and we are eternally grateful to you. You went above and beyond at all times. I can't recommend Break Barriers highly enough!
12 March 2025
Excellent care provided 24/7 for our daughter who has complex and challenging needs. Break Barriers is always responsive to requests and queries always friendly and polite. The carers are trained to a high standard. They have worked hard to get to know our daughter and to build her confidence in them.
12 December 2023
Excellent, friendly and professional care. My husband has MND and the staff have been respectful and attuned to his personal requirements . Staff have been trained to use equipment which is required by my husband to use overnight. I have complete trust to leave my husband in their care and get a night's rest.
12 December 2023
We’ve been with Break Barriers for a few years now, and in the last few months, they have excelled in their service provision. They were already very good, but since our care plan has been increased two-fold, they have been even better! The carers are all very friendly, caring, reassuring and confident in their tasks. The office team are very responsive and has even supported us recently with little notice. I would certainly recommend their services.
20 September 2023
My daughter's care was so poor in one aspect she needed medical intervention for the blisters on her legs when her splints rubbed. My daughter was injured during a hoist lift. An ambulance was called, staff left her on her own and turned their phones off. Office staff were useless but did offer to pray for her while she was screaming in agony. Luckily a friend lived locally and was able to stay with my daughter until the ambulance arrived. Luckily my daughter has now been placed with another agency who are fabulous with her and she no longer dreads her care calls.
13 May 2019
I secured Break Barriers in 2011 and the name is well suited. The care given to my mum is second to none. Mum is treated like family, a winning ethos how clients are cared for. Have to experience the service and care ethics to truly understand. March 2019, mum was taken to hospital at short notice and stayed for 3 weeks. The wonderful staff rallied adjusted care with an immediate response. Staff continued with personal and loving care. The routine stayed in place, ensuring mum was not stressed in an environment other than her home. Her care urgently changed and needed extreme adjustments. Spoke to Break Barriers for added support for night carers. The new change was immediately put in place before I returned to London. I live in London, I found Break Barriers' entire staff who care for my mum. The agency looks after me too so I can continue to live in London. They are my eyes, my ears. I talk Break Barriers to colleagues, friends and recommend them. I'm told that I'm lucky to have Break Barriers and their service and I appreciate my position. Mum is happy after years being cared for by wonderful individuals that is Break Barriers.
08 May 2019
For the past 8 months, Break Barriers became part of our extended family and that extra quality of life, gave our family and especially aunty, immense pleasure and happiness and for that little piece of tranquillity in aunty’s life, we will eternally be grateful to all those involved. The care provided was of exceptional quality, the staff were well trained, very caring and compassionate. Any concerns we raised were promptly dealt with. We can’t express enough gratitude to all staff that were involved directly and indirectly in looking after and managing aunty. The staff went that extra mile at times to support aunty with great patience and understanding, which made an enormous difference in her daily life and gave her immense comfort. We were especially touched by the great sensitivity and dignity the staff gave both aunty and us in her final days and for making such a difference and giving aunty quality of life she deserved; we will be forever grateful to all those involved in aunties care.
03 April 2018
The professional set up from home visit with risk assessments being carried out to organising those important first visits of introduction and a step by step carefully laid out plan and continuous support from management to see that the plan is going well the staff are so calm and considerate to the persons needs.We can't thank Break Barriers enough.
Latest Reviews for Break Barriers Nottingham Ltd
24 April 2025
Break Barriers have provided personal care for my mum for almost two years. There have been a few niggles, as you would expect with any service of this nature, but on the whole it has been very good, especially given several changes to mum's care plan during this time, which have been dealt with timely and professionally. My mum has developed good relationships with the team of carers that look after her and I often hear laughter coming from her room when they're with her. The senior care workers do their best to resolve any issues that occur and to be fair there aren't many. If I had one critique though it would be that there hasn't been any update re access to the app to view the carers' notes and in spite of asking for weekly email copies, have only received them 2 or 3 times. As I am not present when the care is being given, the notes can be useful as mum is confused much of the time and the notes can help when reconciling what she tells me versus what the carer has recorded.
11 April 2025
This team have been a lifeline for us. They have accommodated my husband's needs at every time of asking. We have had to use emergency hours a number of times and they have gone out their way to help. They are a great team and it works so well. Across all areas. From rota's, communication at and from all levels. We have had exceptional care from this company. The carer's really do care, we have met some lovely people without exception. I couldn't think of one thing to suggest for improvement. That is really unheard of for me. We have been with company for nearly a year. Iwe are truly lucky to have them.
02 April 2025
There are no words to articulate what the team at Break Barriers did in caring for my Dad; who sadly died of MND in January after battling it for 7.5 years. The tenderness, compassion and dedication shown in the care provided over the years to help my dad fight this horrible disease was unbelievable. They weren't just a care team. They became a second family to my Dad, Mum, sister and myself. Specifically six members of his care team. Thank you so much for everything you did for my Dad. You are the most wonderful of people and we are eternally grateful to you. You went above and beyond at all times. I can't recommend Break Barriers highly enough!
12 March 2025
Excellent care provided 24/7 for our daughter who has complex and challenging needs. Break Barriers is always responsive to requests and queries always friendly and polite. The carers are trained to a high standard. They have worked hard to get to know our daughter and to build her confidence in them.
12 December 2023
Excellent, friendly and professional care. My husband has MND and the staff have been respectful and attuned to his personal requirements . Staff have been trained to use equipment which is required by my husband to use overnight. I have complete trust to leave my husband in their care and get a night's rest.
12 December 2023
We’ve been with Break Barriers for a few years now, and in the last few months, they have excelled in their service provision. They were already very good, but since our care plan has been increased two-fold, they have been even better! The carers are all very friendly, caring, reassuring and confident in their tasks. The office team are very responsive and has even supported us recently with little notice. I would certainly recommend their services.
20 September 2023
My daughter's care was so poor in one aspect she needed medical intervention for the blisters on her legs when her splints rubbed. My daughter was injured during a hoist lift. An ambulance was called, staff left her on her own and turned their phones off. Office staff were useless but did offer to pray for her while she was screaming in agony. Luckily a friend lived locally and was able to stay with my daughter until the ambulance arrived. Luckily my daughter has now been placed with another agency who are fabulous with her and she no longer dreads her care calls.
13 May 2019
I secured Break Barriers in 2011 and the name is well suited. The care given to my mum is second to none. Mum is treated like family, a winning ethos how clients are cared for. Have to experience the service and care ethics to truly understand. March 2019, mum was taken to hospital at short notice and stayed for 3 weeks. The wonderful staff rallied adjusted care with an immediate response. Staff continued with personal and loving care. The routine stayed in place, ensuring mum was not stressed in an environment other than her home. Her care urgently changed and needed extreme adjustments. Spoke to Break Barriers for added support for night carers. The new change was immediately put in place before I returned to London. I live in London, I found Break Barriers' entire staff who care for my mum. The agency looks after me too so I can continue to live in London. They are my eyes, my ears. I talk Break Barriers to colleagues, friends and recommend them. I'm told that I'm lucky to have Break Barriers and their service and I appreciate my position. Mum is happy after years being cared for by wonderful individuals that is Break Barriers.
08 May 2019
For the past 8 months, Break Barriers became part of our extended family and that extra quality of life, gave our family and especially aunty, immense pleasure and happiness and for that little piece of tranquillity in aunty’s life, we will eternally be grateful to all those involved. The care provided was of exceptional quality, the staff were well trained, very caring and compassionate. Any concerns we raised were promptly dealt with. We can’t express enough gratitude to all staff that were involved directly and indirectly in looking after and managing aunty. The staff went that extra mile at times to support aunty with great patience and understanding, which made an enormous difference in her daily life and gave her immense comfort. We were especially touched by the great sensitivity and dignity the staff gave both aunty and us in her final days and for making such a difference and giving aunty quality of life she deserved; we will be forever grateful to all those involved in aunties care.
03 April 2018
The professional set up from home visit with risk assessments being carried out to organising those important first visits of introduction and a step by step carefully laid out plan and continuous support from management to see that the plan is going well the staff are so calm and considerate to the persons needs.We can't thank Break Barriers enough.