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Unit F, 151 Freston Road, London, W10 6TH
View Full Details of Helping Hands Home Care (Kensington & Chelsea)Latest Reviews for Helping Hands Home Care (Kensington & Chelsea)
12 March 2025
The carers are kind helpful, and do the cleaning Etc well also like to chat after
03 June 2021
I need help with my food shopping - I am currently housebound. My carer has so far helped me on two occasions and I hope it can be arranged for her to continue to shop for me. She is punctual, smartly dressed and sensible. She knows the area where I live so knows the right shops for my needs. I am very happy with the service I am receiving from Helping Hands.
11 May 2021
Just a great service and the manager is very professional, calm and friendly. I have seen my friend with this agency, nothing is too much trouble. I would not hesitate to recommend someone.
20 April 2021
I had the pleasure of speaking with the manager at Helping Hands Kensington. I was after some information regarding a care booking; she was very knowledgeable and helpful in supporting me to understand the process and type of services the company provides; making it easy for me to do a booking with her. I would not hesitate to recommend Helping Hands as an organisation of choice for anyone looking for a great standard of care.
28 March 2021
The support we receive from Helping Hands Home Care (Kensington & Chelsea) is excellent. The staff in the office are very efficient and both they and the carers handle any issues that may arise well and exceptionally. Such as the need for hospitalisation, a GP or nursing attendance. The app that is provided helps me greatly to monitor my relative's condition, both medically and emotionally. This is a vital tool for me as I live a long distance away. I would particularly praise the ability of the staff to "think out of the box" as this aids to ensure that my relative's needs are well attended to. I have used the Helping Hands Home Care (Kensington & Chelsea) services for many years now and I find them very capable in all circumstances, particularly as my relative's situation sadly continues to deteriorate more and more each day.
28 March 2021
I am very satisfied with the service provided. The carers are kind and patient as they care for a very independent and at times awkward person. The management team are professional and caring, proactive and excellent at keeping me informed of events.
28 March 2021
I have used Helping Hands Home Care (Kensington & Chelsea) since late 2018, initially to clean my father’s flat, with a view to future care if required. This month that caring role became necessary. Helping Hands Home Care (Kensington & Chelsea) now also undertakes caring duties as a replacement and addition to overstretched local authority carers. Living eighty miles away, it is reassuring for me to know carers will now turn up on time. Six months ago I was less happy. Visits to my father after the first lockdown revealed Helping Hands Home Care (Kensington & Chelsea) standards had slipped and routines had been forgotten. A turnover of branch managers and a lack of carer continuity compounded by Covid-19 had not helped. I raised specific concerns with senior management and those concerns were addressed immediately. Helping Hands Home Care (Kensington & Chelsea) both at head office and at branch level turned the situation around. It is because of their impressive response that I asked the company to carry out additional visits and why I have no hesitation in recommending Helping Hands Home Care (Kensington & Chelsea) now. I am reassured that my father is in excellent hands.
Latest Reviews for Helping Hands Home Care (Kensington & Chelsea)
12 March 2025
The carers are kind helpful, and do the cleaning Etc well also like to chat after
03 June 2021
I need help with my food shopping - I am currently housebound. My carer has so far helped me on two occasions and I hope it can be arranged for her to continue to shop for me. She is punctual, smartly dressed and sensible. She knows the area where I live so knows the right shops for my needs. I am very happy with the service I am receiving from Helping Hands.
11 May 2021
Just a great service and the manager is very professional, calm and friendly. I have seen my friend with this agency, nothing is too much trouble. I would not hesitate to recommend someone.
20 April 2021
I had the pleasure of speaking with the manager at Helping Hands Kensington. I was after some information regarding a care booking; she was very knowledgeable and helpful in supporting me to understand the process and type of services the company provides; making it easy for me to do a booking with her. I would not hesitate to recommend Helping Hands as an organisation of choice for anyone looking for a great standard of care.
28 March 2021
The support we receive from Helping Hands Home Care (Kensington & Chelsea) is excellent. The staff in the office are very efficient and both they and the carers handle any issues that may arise well and exceptionally. Such as the need for hospitalisation, a GP or nursing attendance. The app that is provided helps me greatly to monitor my relative's condition, both medically and emotionally. This is a vital tool for me as I live a long distance away. I would particularly praise the ability of the staff to "think out of the box" as this aids to ensure that my relative's needs are well attended to. I have used the Helping Hands Home Care (Kensington & Chelsea) services for many years now and I find them very capable in all circumstances, particularly as my relative's situation sadly continues to deteriorate more and more each day.
28 March 2021
I am very satisfied with the service provided. The carers are kind and patient as they care for a very independent and at times awkward person. The management team are professional and caring, proactive and excellent at keeping me informed of events.
28 March 2021
I have used Helping Hands Home Care (Kensington & Chelsea) since late 2018, initially to clean my father’s flat, with a view to future care if required. This month that caring role became necessary. Helping Hands Home Care (Kensington & Chelsea) now also undertakes caring duties as a replacement and addition to overstretched local authority carers. Living eighty miles away, it is reassuring for me to know carers will now turn up on time. Six months ago I was less happy. Visits to my father after the first lockdown revealed Helping Hands Home Care (Kensington & Chelsea) standards had slipped and routines had been forgotten. A turnover of branch managers and a lack of carer continuity compounded by Covid-19 had not helped. I raised specific concerns with senior management and those concerns were addressed immediately. Helping Hands Home Care (Kensington & Chelsea) both at head office and at branch level turned the situation around. It is because of their impressive response that I asked the company to carry out additional visits and why I have no hesitation in recommending Helping Hands Home Care (Kensington & Chelsea) now. I am reassured that my father is in excellent hands.