Submit a Review for Right at Home (Reading & Wokingham District)
Twyford Business Units, Station Road, Twyford, Reading, RG10 9TU
View Full Details of Right at Home (Reading & Wokingham District)Latest Reviews for Right at Home (Reading & Wokingham District)
11 November 2024
We have been using the services of the manager and the team from Right at Home since January this year for assistance in looking after my elderly father and cannot fault the ongoing service provided. They have been more than accommodating to us as my Father's needs change and have his best interests at heart. They offer a professional approach making us feel as a family he is in safe hands. I feel that we have the much-needed assistance in place and great support available to us whenever we need it. My father enjoys their visits every day, and the regular company has meant so much to him as he deals with his medical condition giving him the mental uplift he so often needs. To conclude I would not hesitate to recommend their services and have no negatives to the service they provide, they have exceeded our expectations.
23 August 2024
Acting in the capacity of Attorney for an elderly lady with dementia and mobility issues, I have used the services of Right at Home since May 2018. Without them, we would not be able to provide the care required to keep the lady in her own home. They have repeatedly gone above and beyond normal duties, they have liaised with doctors and other live-in care givers, they have kept me informed of any potential problems and always helped to provide the answers to those problems. You can without doubt put your trust in Right at Home.
20 August 2024
Absolutely outstanding. Mum has now been under the care of Right at Home for about five years and I continue to be impressed by their attention to detail and vigilance with Mum, who has severe Alzheimers. The team are cheerful, sympathetic, thoughtful and utterly reliable. They clearly enjoy their visits to Mum and find ways to entertain her appropriately. The team that visits Mum is small and consistent, which helps Mum get to know and trust them. They routinely go way beyond what I would have expected and help in any way they can in what can be challenging situations. Recently they have been working closely with Mum's doctors and are really good at keeping on top of her complex medications. It has given me peace of mind to know that they will always alert me immediately if there are any problems with Mum's health. I honestly cannot recommend them highly enough for what they do.
11 April 2024
Mum has had care for several years. All of the carers are the kindest, most supportive and thoughtful people you could wish for. The support we receive as a family from the whole company is absolutely fantastic. There is always someone ready to discuss any issues and find a solution which is right for Mum and we thank everyone for their constant support. Thank you all.
26 March 2024
The Right at Home carers are diamonds. They supported mum for just over a year after she broke her wrist, but sadly since then she has succumbed to dementia and now resides in a care home. Over the time that Right at Home supported mum, they were nothing but kind, considerate, friendly and respectful to both mum, my sister and I. We couldn't have managed without them and the fantastic support and advice we received from the management team. They kept in regular contact with us and nothing was too much trouble to ensure that mum received the best care possible. I would not hesitate in recommending Right at Home to you if you are looking for support of a loved one.
25 March 2024
Right at Home looked after Mum for year. The care started when she broke her wrist and needed assistance. During the year her cognition and general mobility declined, which meant more visits. Right at Home were able to accommodate the changes and the communication was always friendly, timely and professional. My sister and I were very happy with the care Mum received and felt confident that the carers would be friendly and reassuring to her. We would definitely recommend their services.
25 March 2024
My experience of Right at Home has been excellent. I live alone, am 80 and a Type 1 Diabetic and was in hospital following a fall which meant I needed assistance in the morning and evening in order to return home. How much more I was given. Friendship, not only to myself but my elderly dog. Also encouragement not to mention liaison with medical staff and ensuring I had everything I needed to promote a speedy recovery.
13 May 2023
Right at Home have been looking after my mum for the best part of a year, and frankly, the service has been way beyond anything I expected. The care is more than superficial, as there is a whole team who seem to be perfectly coordinated behind the front-line carers. The whole setup seems very professional and exceeds my expectations.
01 May 2023
The team at Right at Home have really helped with the care of my mum since she was diagnosed with Dementia. They have been efficient and friendly and nothing has been too much trouble. I have also been impressed with the way they have liaised with health visitors and pharmacists to help with her medication. And when we have had the odd emergency they have gone above and beyond to help out. And the little things like arriving with a newspaper and a pastry for my mum have made such a difference. The carers have all been friendly, helpful and caring. I would very much recommend the firm to anyone looking for care and my brother and I are very pleased to have found them.
20 April 2023
From the first telephone call, when a friendly voice answered, the care and consideration given to my mother has been outstanding. Without the support of the whole team, from the managing director to the care staff, I don't think we would have got through the past 3-4 months. The management team assisted us (the family) through all the steps of getting Mum out of hospital and back home. The managers assessed Mum's needs, advised on the equipment and care support required, and then made it happen. This was invaluable. The care/support team were brilliant. So kind, considerate and respectful to Mum and that made a great difference to her, as she was feeling very nervous about having to be cared for. The care/support staff were always cheerful and it was like nothing was too much for them. As Mum's needs changed, the team adjusted which meant Mum could stay at home longer. All the staff went above and beyond what we had expected. I cannot recommend them more highly.
19 January 2023
Following the exceptional care given to my late husband, I had always said I would use their services again for myself if ever the need should occur. So following an operation this September, I used their services for 2 months to help whilst I was recovering, I am pleased to report that the standard services provided had not changed and I would highly recommend them and use them again, without hesitation. Whatever capacity they are utilised, the standard of care is always 100% and carried out with a smile with no job too much trouble. Was glad to see that some of the original team that I knew back in 2018 and prior to are still with the company.
14 November 2022
Fabulous team who genuinely care for their clients - so glad we reached out to them. Professional, flexible and reliable, they work closely with the whole family to get exactly the right care in place.
04 August 2022
The managing director and the team of carers have been looking after my mum, who has dementia, for the past four years, and without their care and support would have had to move into a home. I could not wish to have found a better team. Why would I stay with a team of carers for over four years if they were not absolutely dedicated, professional, sympathetic and caring. I get daily updates of all visits via an app and regularly read “I was greeted with a big smile and hug from” “whilst preparing lunch we had a bit of a singsong”, “ on the walk she enjoyed seeing” the carers really do seem to have a gift for getting my mum to enjoy the moment. During a recent heatwave, they even popped round after the normal caring hours just to check Mum was ok, totally unprompted; I guess that’s carers caring. I would not hesitate to recommend them, always contactable, easy to talk to, very experienced and totally professional. 10/10.
31 March 2022
Absolutely amazing carers! Mum needs a lot of personal care and support these days, which the Right at Home carers provide with cheerful kindness and great competence. They take her to the doctor when necessary, but also they take her for fun trips out when she is up to it. Housework gets done, meals get cooked and then they dream up activities that Mum can join in with: baking, art projects, word games - it all adds to her quality of life. We are also impressed that new team members are always introduced by a carer that Mum already knows, and shown where to find things in the house. There is very effective communication and backup system so the on-site carer can get extra support if they need it. Highly recommended.
29 March 2022
Right at Home (Reading & Wokingham District) have been supporting my mother-in-law for the past four years and have been doing a fantastic job. As her condition has progressed they have responded through regular reviews so that they could better support her as her needs changed. The carers and management work as one unit, feeding back information that we can read after every visit and celebrating the good days and keeping us informed whenever there are difficulties so that we feel we are part of the team. They are very proactive in making recommendations that will support her daily living and are always empathetic and caring. During Covid, we relied on them totally to support her needs and put in extra support when she contracted the illness and nursed her through that difficult time. We applaud the dedication and hard work of all the carers and we could not maintain her independence without them. Thank you Right at Home!
22 March 2022
I can not recommend Right at Home (Reading & Wokingham District) highly enough. The Team at Right at home provided palliative care for my dad for four months at the end of 2021. The standard of care was absolutely excellent. The team were professional, kind, caring, empathetic and extremely supportive, not only of my dad but also for us as a family. Nothing was too much bother - even to the point that they would call the doctors surgery on our behalf if they felt it necessary. My dad was always introduced to any carers before they started care, which was very important for him. Dad had the same small team of carers, which allowed lovely relationships to be built between them and my Dad. The Management Team and carers genuinely care about their clients and the care is totally focused on the client (not the task as with other care agencies). Thank you so much to the Managing Director and his team for all the support, care, kindness and help you gave to my dad and our family.
16 March 2022
My Dad has had the benefits of Right at Home care for a while now and I (and the family) are extremely happy with the level of care and service provided. No request is too much for them and the Managing Director and Care Manager(and the other carers that look after Dad) feel like an extension to the family. Unfortunately my dad's health has deteriorated in the last few months and therefore the team have been asked to move schedules around and offer advice on the next best steps. As such, my Dad is comfortable (as much as he can be) with the new schedules and the family have every confidence in the care my Dad is receiving. I (and the family and friends close to my Dad) would have no hesitation to recommend Right at Home (Reading and Wokingham District) and sincerely appreciate their service
20 January 2022
I chose Right at Home, Twyford in early 2021 to care for my dad who is 95 and has vascular dementia. The 'Outstanding' rating by the CQC for 'Care' and previous excellent client reviews were impressive and almost a year later I know I couldn't have made a better choice. The Right at Home team are invaluable and continue to exceed our expectations in every aspect of his care. The daily caregivers are so competent at dealing with my dad's confusion and anxieties and always know how to calm him with patience and compassion by getting him to talk about his interesting past life which he loves to do and which really lifts his mood. Their reports available on an app immediately after visits are always very informative. The management team are extremely professional, attentive and helpful and go above and beyond to ensure all of my dad's needs are met. My brothers and I are very grateful that my dad is so well cared for and is able to remain contented and comfortable in his own home.
06 October 2021
I cannot recommend these ladies too highly. They are caring, funny, helpful, efficient and I shall miss them greatly when they no longer visit. They have helped me through a difficult time and helped me gain back confidence.
28 May 2021
Thanks to my carer, I have been able to go shopping. She also does housework and any job required. She is always happy and like a breath of fresh air.
Latest Reviews for Right at Home (Reading & Wokingham District)
11 November 2024
We have been using the services of the manager and the team from Right at Home since January this year for assistance in looking after my elderly father and cannot fault the ongoing service provided. They have been more than accommodating to us as my Father's needs change and have his best interests at heart. They offer a professional approach making us feel as a family he is in safe hands. I feel that we have the much-needed assistance in place and great support available to us whenever we need it. My father enjoys their visits every day, and the regular company has meant so much to him as he deals with his medical condition giving him the mental uplift he so often needs. To conclude I would not hesitate to recommend their services and have no negatives to the service they provide, they have exceeded our expectations.
23 August 2024
Acting in the capacity of Attorney for an elderly lady with dementia and mobility issues, I have used the services of Right at Home since May 2018. Without them, we would not be able to provide the care required to keep the lady in her own home. They have repeatedly gone above and beyond normal duties, they have liaised with doctors and other live-in care givers, they have kept me informed of any potential problems and always helped to provide the answers to those problems. You can without doubt put your trust in Right at Home.
20 August 2024
Absolutely outstanding. Mum has now been under the care of Right at Home for about five years and I continue to be impressed by their attention to detail and vigilance with Mum, who has severe Alzheimers. The team are cheerful, sympathetic, thoughtful and utterly reliable. They clearly enjoy their visits to Mum and find ways to entertain her appropriately. The team that visits Mum is small and consistent, which helps Mum get to know and trust them. They routinely go way beyond what I would have expected and help in any way they can in what can be challenging situations. Recently they have been working closely with Mum's doctors and are really good at keeping on top of her complex medications. It has given me peace of mind to know that they will always alert me immediately if there are any problems with Mum's health. I honestly cannot recommend them highly enough for what they do.
11 April 2024
Mum has had care for several years. All of the carers are the kindest, most supportive and thoughtful people you could wish for. The support we receive as a family from the whole company is absolutely fantastic. There is always someone ready to discuss any issues and find a solution which is right for Mum and we thank everyone for their constant support. Thank you all.
26 March 2024
The Right at Home carers are diamonds. They supported mum for just over a year after she broke her wrist, but sadly since then she has succumbed to dementia and now resides in a care home. Over the time that Right at Home supported mum, they were nothing but kind, considerate, friendly and respectful to both mum, my sister and I. We couldn't have managed without them and the fantastic support and advice we received from the management team. They kept in regular contact with us and nothing was too much trouble to ensure that mum received the best care possible. I would not hesitate in recommending Right at Home to you if you are looking for support of a loved one.
25 March 2024
Right at Home looked after Mum for year. The care started when she broke her wrist and needed assistance. During the year her cognition and general mobility declined, which meant more visits. Right at Home were able to accommodate the changes and the communication was always friendly, timely and professional. My sister and I were very happy with the care Mum received and felt confident that the carers would be friendly and reassuring to her. We would definitely recommend their services.
25 March 2024
My experience of Right at Home has been excellent. I live alone, am 80 and a Type 1 Diabetic and was in hospital following a fall which meant I needed assistance in the morning and evening in order to return home. How much more I was given. Friendship, not only to myself but my elderly dog. Also encouragement not to mention liaison with medical staff and ensuring I had everything I needed to promote a speedy recovery.
13 May 2023
Right at Home have been looking after my mum for the best part of a year, and frankly, the service has been way beyond anything I expected. The care is more than superficial, as there is a whole team who seem to be perfectly coordinated behind the front-line carers. The whole setup seems very professional and exceeds my expectations.
01 May 2023
The team at Right at Home have really helped with the care of my mum since she was diagnosed with Dementia. They have been efficient and friendly and nothing has been too much trouble. I have also been impressed with the way they have liaised with health visitors and pharmacists to help with her medication. And when we have had the odd emergency they have gone above and beyond to help out. And the little things like arriving with a newspaper and a pastry for my mum have made such a difference. The carers have all been friendly, helpful and caring. I would very much recommend the firm to anyone looking for care and my brother and I are very pleased to have found them.
20 April 2023
From the first telephone call, when a friendly voice answered, the care and consideration given to my mother has been outstanding. Without the support of the whole team, from the managing director to the care staff, I don't think we would have got through the past 3-4 months. The management team assisted us (the family) through all the steps of getting Mum out of hospital and back home. The managers assessed Mum's needs, advised on the equipment and care support required, and then made it happen. This was invaluable. The care/support team were brilliant. So kind, considerate and respectful to Mum and that made a great difference to her, as she was feeling very nervous about having to be cared for. The care/support staff were always cheerful and it was like nothing was too much for them. As Mum's needs changed, the team adjusted which meant Mum could stay at home longer. All the staff went above and beyond what we had expected. I cannot recommend them more highly.
19 January 2023
Following the exceptional care given to my late husband, I had always said I would use their services again for myself if ever the need should occur. So following an operation this September, I used their services for 2 months to help whilst I was recovering, I am pleased to report that the standard services provided had not changed and I would highly recommend them and use them again, without hesitation. Whatever capacity they are utilised, the standard of care is always 100% and carried out with a smile with no job too much trouble. Was glad to see that some of the original team that I knew back in 2018 and prior to are still with the company.
14 November 2022
Fabulous team who genuinely care for their clients - so glad we reached out to them. Professional, flexible and reliable, they work closely with the whole family to get exactly the right care in place.
04 August 2022
The managing director and the team of carers have been looking after my mum, who has dementia, for the past four years, and without their care and support would have had to move into a home. I could not wish to have found a better team. Why would I stay with a team of carers for over four years if they were not absolutely dedicated, professional, sympathetic and caring. I get daily updates of all visits via an app and regularly read “I was greeted with a big smile and hug from” “whilst preparing lunch we had a bit of a singsong”, “ on the walk she enjoyed seeing” the carers really do seem to have a gift for getting my mum to enjoy the moment. During a recent heatwave, they even popped round after the normal caring hours just to check Mum was ok, totally unprompted; I guess that’s carers caring. I would not hesitate to recommend them, always contactable, easy to talk to, very experienced and totally professional. 10/10.
31 March 2022
Absolutely amazing carers! Mum needs a lot of personal care and support these days, which the Right at Home carers provide with cheerful kindness and great competence. They take her to the doctor when necessary, but also they take her for fun trips out when she is up to it. Housework gets done, meals get cooked and then they dream up activities that Mum can join in with: baking, art projects, word games - it all adds to her quality of life. We are also impressed that new team members are always introduced by a carer that Mum already knows, and shown where to find things in the house. There is very effective communication and backup system so the on-site carer can get extra support if they need it. Highly recommended.
29 March 2022
Right at Home (Reading & Wokingham District) have been supporting my mother-in-law for the past four years and have been doing a fantastic job. As her condition has progressed they have responded through regular reviews so that they could better support her as her needs changed. The carers and management work as one unit, feeding back information that we can read after every visit and celebrating the good days and keeping us informed whenever there are difficulties so that we feel we are part of the team. They are very proactive in making recommendations that will support her daily living and are always empathetic and caring. During Covid, we relied on them totally to support her needs and put in extra support when she contracted the illness and nursed her through that difficult time. We applaud the dedication and hard work of all the carers and we could not maintain her independence without them. Thank you Right at Home!
22 March 2022
I can not recommend Right at Home (Reading & Wokingham District) highly enough. The Team at Right at home provided palliative care for my dad for four months at the end of 2021. The standard of care was absolutely excellent. The team were professional, kind, caring, empathetic and extremely supportive, not only of my dad but also for us as a family. Nothing was too much bother - even to the point that they would call the doctors surgery on our behalf if they felt it necessary. My dad was always introduced to any carers before they started care, which was very important for him. Dad had the same small team of carers, which allowed lovely relationships to be built between them and my Dad. The Management Team and carers genuinely care about their clients and the care is totally focused on the client (not the task as with other care agencies). Thank you so much to the Managing Director and his team for all the support, care, kindness and help you gave to my dad and our family.
16 March 2022
My Dad has had the benefits of Right at Home care for a while now and I (and the family) are extremely happy with the level of care and service provided. No request is too much for them and the Managing Director and Care Manager(and the other carers that look after Dad) feel like an extension to the family. Unfortunately my dad's health has deteriorated in the last few months and therefore the team have been asked to move schedules around and offer advice on the next best steps. As such, my Dad is comfortable (as much as he can be) with the new schedules and the family have every confidence in the care my Dad is receiving. I (and the family and friends close to my Dad) would have no hesitation to recommend Right at Home (Reading and Wokingham District) and sincerely appreciate their service
20 January 2022
I chose Right at Home, Twyford in early 2021 to care for my dad who is 95 and has vascular dementia. The 'Outstanding' rating by the CQC for 'Care' and previous excellent client reviews were impressive and almost a year later I know I couldn't have made a better choice. The Right at Home team are invaluable and continue to exceed our expectations in every aspect of his care. The daily caregivers are so competent at dealing with my dad's confusion and anxieties and always know how to calm him with patience and compassion by getting him to talk about his interesting past life which he loves to do and which really lifts his mood. Their reports available on an app immediately after visits are always very informative. The management team are extremely professional, attentive and helpful and go above and beyond to ensure all of my dad's needs are met. My brothers and I are very grateful that my dad is so well cared for and is able to remain contented and comfortable in his own home.
06 October 2021
I cannot recommend these ladies too highly. They are caring, funny, helpful, efficient and I shall miss them greatly when they no longer visit. They have helped me through a difficult time and helped me gain back confidence.
28 May 2021
Thanks to my carer, I have been able to go shopping. She also does housework and any job required. She is always happy and like a breath of fresh air.