Submit a Review for Nexus Care Services
1c Mitre Court, 38 Lichfield Road, Sutton Coldfield, B74 2LZ
View Full Details of Nexus Care ServicesLatest Reviews for Nexus Care Services
13 March 2025
My husband had excellent care by Nexus three times a day for about two months, during which time some of them became almost like family and he looked forward to seeing them. They always cheered him up and I could usually hear laughing and chatting while they were with him. Some of them even came to his funeral which demonstrates how real the care was. Prior to setting up the care I had tremendous support and help from one staff member in particular which was much appreciated. I would not hesitate to recommend them.
03 March 2025
I came across Nexus Care through my work, as I used to source packages of care as a broker. Nexus was excellent in all aspects from a professional level and we always received great feedback from families. Nexus provide a morning care call every day and helps Dad with getting up washed, dressed and set for the day. It is nice for both my mom and dad to see a friendly face every morning and they always include mom to see if she is ok too. The care has been in place for nearly two weeks and Dad already has his favourite carers, one staff member in particular but they have all been lovely. I now have the peace of mind that there will also be someone checking in with my parents every day first thing. They treat their staff well and it shows through the care my father receives and the professional manner and kindness you receive from director level to carers. Could not recommend them highly enough, 5 stars.
20 November 2024
Nexus has been looking after my cousin now for 3 months, and I can only praise Nexus for the excellent care and attention my cousin receives from the care team, who are very compassionate and very understanding. I wouldn't hesitate to recommend Nexus to anyone who would require care.
07 August 2024
My nan was only with Nexus for a short time but after having such terrible experiences with other care companies prior to this, we instantly felt relaxed. The care staff and management team all put us at ease, they had a good eye and reported what we needed to report. They always ensured my nan was cared for even when she was challenging, it was so lovely to drop in on our cameras and actually watch them interact with her and actually get around her dementia. The documentation was also helpful for us to refer back to. The manager has checked in with us during my Nan being in hospital a number of times and this meant so much to us. A big thank you to all of the team for the care you provided, the reassurance and taking some of the mental and physical challenges we were facing. I strongly recommend Nexus Care (I am a domiciliary care manager for another care company and I cannot fault them).
24 April 2024
I've had Nexus Care for a few months now and incredibly pleased with not only the carers, but the office staff and management. Everything is what a care firm should be and, alas after a few troublesome companies, Nexus are a very welcome breath of fresh air. It's reassuring that there are still companies such as Nexus that see the service user as human, not a profit line. Very much recommended!
04 March 2024
When my father took a nasty fall on his local high street, he broke his right arm and was unable to take care of his daily personal hygiene routine and dressing himself. He is a very proud, intelligent and fiercely independent man so approaching the subject of home care was not easy - despite the fact he is 88 years old. I called Nexus and within 24 hours one of their staff members came to meet my father and assess his needs. He explained that all packages were flexible so Dad could change the schedule of visits around his appointments where needed. Dad is a private man and was slightly nervous about having female carers, so initially Nexus arranged for a male carer to be with him as much possible, but Dad soon relaxed as he became familiar with the female carers who were so respectful of privacy and dignity. From a personal perspective, I can’t thank Nexus enough as they have enabled my dad to keep living independently whilst coping with a broken arm and I know they will be there for the future when needed.
08 November 2023
I found Nexus to be kind, caring and professional towards the care and support of my late grandparents. I would be happy to recommend them to anyone looking for a carer. At a time when things felt a bit challenging, they made everything just feel a little bit easier.
11 September 2023
My mother-in-law has been a Nexus client for six months now and we have all been very happy with the high standard of care that the Nexus carers deliver to her. The carers in her care team are always timely, friendly, kind, caring, attentive, diligent and professional. They deliver an excellent service and I would definitely recommend them to friends and family. Thank you Nexus.
21 June 2023
Very happy with the carers who looked after my wife. Generally always punctual, friendly and caring. Put my wife at ease and treated her with utmost dignity.
12 May 2023
Our 94-year-old friend has been supported by Nexus Care Services in Lichfield since the summer of 2022, initially providing daily visits. We're so pleased we found this care team who now provides twice-daily visits due to a deterioration in her dementia during the winter. We've met several of the team, been present during care visits and dealt with the manager and other office-based staff who are all lovely while remaining professional. Very kind and caring. We are reassured that if there are any concerns or issues, Nexus will be in touch immediately. We trust them to accompany her to appointments and to take her shopping each week, if she is well enough. She's been on a couple of trips organised by the care team and really enjoyed these as a carer is provided to ease her participation. Our friend struggles with her mood, particularly during the winter months, and she has coped better due in no small part to the care she's received at home. We would highly recommend Nexus.
11 May 2023
Very happy with everyone that has been to give us their support, helping my husband to shower, helping me with shopping and cleaning upstairs and helping me change our beds. Everyone is very kind and helpful and we look forward to everyone that calls.
19 April 2023
Nexus Care Services have provided care, support and companionship to my mum since October 22. They are an amazing company that totally understands and works with us to provide to meet my mum's needs and therefore enable a better life at home - I always promised I would do everything to let Mum stay at home. I have seen a marked improvement in Mum’s health since the team has been with her. An amazing, professional and trusted company - thank you.
19 April 2023
After a fall, my mother needed urgent care at home. Having used Nexus Care Services in the past for my father I did not hesitate to contact them again and again, they stepped up and filled our needs. Within a matter of days, a reliable rota of carers was in place and as we navigated the next few weeks we were able to work with Nexus to tailor their service to our needs. They are kind and responsive and above all else, my mother likes them and now looks forward to them coming. Really could not praise them enough.
08 March 2023
Nexus has provided occasional care services for my parents for 6 months now and we are very pleased we found them. The carers are on time and very efficient during the short period booked. Excellent work. Definitely 5 stars and recommend the service. Their social team at Nexus Events is also excellent and provides a much-needed break.
02 November 2022
The Nexus Care staff were professional, understanding and flexible with my mother, who found it difficult to accept that she needed help. It meant she could stay in her home a little bit longer before moving to a care home. I would not hesitate to recommend their services to anyone who needs help at home.
02 November 2022
Mom has had the carers for a few months now and has always been pleased with the care given. They always stay for the full allocated time and treat her with respect and dignity. All the carers have been friendly and mom feels comfortable and at ease with them. I also like the way that the company communicate with me. Letting me know what time they are coming daily and contacting me when there are any problems. It gives great peace of mind. Thank you.
27 July 2022
Nexus Care staff are consummate professionals and have excellent knowledge and skills to meet the demands that my mother's deteriorating condition requires. The team are exceptionally kind and caring and I feel very safe knowing that they are there to support the family with my mother's care. I would not hesitate to recommend Nexus Care Services to anyone looking for home care.
06 July 2022
Nexus Care staff were a lifesaver for our family. Their kindness, compassion and professionalism were fantastic. I would highly recommend them to anyone needing home care for themselves, a relative or a friend.
07 April 2022
The office staff have all been extremely understanding and kind to me during our brief time with you. Your carers have all been kind and professional in their work with my Mum, she and I want to pass on our thanks for their kindness. It was a shame there were so many different faces, she felt a bit lost when it came to names and times of appointments fluctuated which made it a bit unsettling for her.
16 March 2022
Despite the difficulties of Covid, my friend always gets her two most important visits every week – personal care. The other visit – cleaning – is also invariably completed. I have met several of the carers myself and have been impressed.
Latest Reviews for Nexus Care Services
13 March 2025
My husband had excellent care by Nexus three times a day for about two months, during which time some of them became almost like family and he looked forward to seeing them. They always cheered him up and I could usually hear laughing and chatting while they were with him. Some of them even came to his funeral which demonstrates how real the care was. Prior to setting up the care I had tremendous support and help from one staff member in particular which was much appreciated. I would not hesitate to recommend them.
03 March 2025
I came across Nexus Care through my work, as I used to source packages of care as a broker. Nexus was excellent in all aspects from a professional level and we always received great feedback from families. Nexus provide a morning care call every day and helps Dad with getting up washed, dressed and set for the day. It is nice for both my mom and dad to see a friendly face every morning and they always include mom to see if she is ok too. The care has been in place for nearly two weeks and Dad already has his favourite carers, one staff member in particular but they have all been lovely. I now have the peace of mind that there will also be someone checking in with my parents every day first thing. They treat their staff well and it shows through the care my father receives and the professional manner and kindness you receive from director level to carers. Could not recommend them highly enough, 5 stars.
20 November 2024
Nexus has been looking after my cousin now for 3 months, and I can only praise Nexus for the excellent care and attention my cousin receives from the care team, who are very compassionate and very understanding. I wouldn't hesitate to recommend Nexus to anyone who would require care.
07 August 2024
My nan was only with Nexus for a short time but after having such terrible experiences with other care companies prior to this, we instantly felt relaxed. The care staff and management team all put us at ease, they had a good eye and reported what we needed to report. They always ensured my nan was cared for even when she was challenging, it was so lovely to drop in on our cameras and actually watch them interact with her and actually get around her dementia. The documentation was also helpful for us to refer back to. The manager has checked in with us during my Nan being in hospital a number of times and this meant so much to us. A big thank you to all of the team for the care you provided, the reassurance and taking some of the mental and physical challenges we were facing. I strongly recommend Nexus Care (I am a domiciliary care manager for another care company and I cannot fault them).
24 April 2024
I've had Nexus Care for a few months now and incredibly pleased with not only the carers, but the office staff and management. Everything is what a care firm should be and, alas after a few troublesome companies, Nexus are a very welcome breath of fresh air. It's reassuring that there are still companies such as Nexus that see the service user as human, not a profit line. Very much recommended!
04 March 2024
When my father took a nasty fall on his local high street, he broke his right arm and was unable to take care of his daily personal hygiene routine and dressing himself. He is a very proud, intelligent and fiercely independent man so approaching the subject of home care was not easy - despite the fact he is 88 years old. I called Nexus and within 24 hours one of their staff members came to meet my father and assess his needs. He explained that all packages were flexible so Dad could change the schedule of visits around his appointments where needed. Dad is a private man and was slightly nervous about having female carers, so initially Nexus arranged for a male carer to be with him as much possible, but Dad soon relaxed as he became familiar with the female carers who were so respectful of privacy and dignity. From a personal perspective, I can’t thank Nexus enough as they have enabled my dad to keep living independently whilst coping with a broken arm and I know they will be there for the future when needed.
08 November 2023
I found Nexus to be kind, caring and professional towards the care and support of my late grandparents. I would be happy to recommend them to anyone looking for a carer. At a time when things felt a bit challenging, they made everything just feel a little bit easier.
11 September 2023
My mother-in-law has been a Nexus client for six months now and we have all been very happy with the high standard of care that the Nexus carers deliver to her. The carers in her care team are always timely, friendly, kind, caring, attentive, diligent and professional. They deliver an excellent service and I would definitely recommend them to friends and family. Thank you Nexus.
21 June 2023
Very happy with the carers who looked after my wife. Generally always punctual, friendly and caring. Put my wife at ease and treated her with utmost dignity.
12 May 2023
Our 94-year-old friend has been supported by Nexus Care Services in Lichfield since the summer of 2022, initially providing daily visits. We're so pleased we found this care team who now provides twice-daily visits due to a deterioration in her dementia during the winter. We've met several of the team, been present during care visits and dealt with the manager and other office-based staff who are all lovely while remaining professional. Very kind and caring. We are reassured that if there are any concerns or issues, Nexus will be in touch immediately. We trust them to accompany her to appointments and to take her shopping each week, if she is well enough. She's been on a couple of trips organised by the care team and really enjoyed these as a carer is provided to ease her participation. Our friend struggles with her mood, particularly during the winter months, and she has coped better due in no small part to the care she's received at home. We would highly recommend Nexus.
11 May 2023
Very happy with everyone that has been to give us their support, helping my husband to shower, helping me with shopping and cleaning upstairs and helping me change our beds. Everyone is very kind and helpful and we look forward to everyone that calls.
19 April 2023
Nexus Care Services have provided care, support and companionship to my mum since October 22. They are an amazing company that totally understands and works with us to provide to meet my mum's needs and therefore enable a better life at home - I always promised I would do everything to let Mum stay at home. I have seen a marked improvement in Mum’s health since the team has been with her. An amazing, professional and trusted company - thank you.
19 April 2023
After a fall, my mother needed urgent care at home. Having used Nexus Care Services in the past for my father I did not hesitate to contact them again and again, they stepped up and filled our needs. Within a matter of days, a reliable rota of carers was in place and as we navigated the next few weeks we were able to work with Nexus to tailor their service to our needs. They are kind and responsive and above all else, my mother likes them and now looks forward to them coming. Really could not praise them enough.
08 March 2023
Nexus has provided occasional care services for my parents for 6 months now and we are very pleased we found them. The carers are on time and very efficient during the short period booked. Excellent work. Definitely 5 stars and recommend the service. Their social team at Nexus Events is also excellent and provides a much-needed break.
02 November 2022
The Nexus Care staff were professional, understanding and flexible with my mother, who found it difficult to accept that she needed help. It meant she could stay in her home a little bit longer before moving to a care home. I would not hesitate to recommend their services to anyone who needs help at home.
02 November 2022
Mom has had the carers for a few months now and has always been pleased with the care given. They always stay for the full allocated time and treat her with respect and dignity. All the carers have been friendly and mom feels comfortable and at ease with them. I also like the way that the company communicate with me. Letting me know what time they are coming daily and contacting me when there are any problems. It gives great peace of mind. Thank you.
27 July 2022
Nexus Care staff are consummate professionals and have excellent knowledge and skills to meet the demands that my mother's deteriorating condition requires. The team are exceptionally kind and caring and I feel very safe knowing that they are there to support the family with my mother's care. I would not hesitate to recommend Nexus Care Services to anyone looking for home care.
06 July 2022
Nexus Care staff were a lifesaver for our family. Their kindness, compassion and professionalism were fantastic. I would highly recommend them to anyone needing home care for themselves, a relative or a friend.
07 April 2022
The office staff have all been extremely understanding and kind to me during our brief time with you. Your carers have all been kind and professional in their work with my Mum, she and I want to pass on our thanks for their kindness. It was a shame there were so many different faces, she felt a bit lost when it came to names and times of appointments fluctuated which made it a bit unsettling for her.
16 March 2022
Despite the difficulties of Covid, my friend always gets her two most important visits every week – personal care. The other visit – cleaning – is also invariably completed. I have met several of the carers myself and have been impressed.