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Meadowbank House, Meadowbank Business Park, Shap Road, Kendal, LA9 6NY
View Full Details of Home Instead South LakesLatest Reviews for Home Instead South Lakes
15 January 2025
As a family we are absolutely delighted with the care our mum is receiving. From the caregivers and office staff to the excellent communication via the app we have been able to relax and have trust in all the care mum is receiving.
17 December 2024
When we were looking for care providers for my 91 year old mum, we were recommended to Home Instead. From the very first contact to saying farewell to the Home Instead team when mum moved on to hospita,l they were caring, professional and very straight forward to deal with. The carers on the ground were fantastic. Mum loved having them to help her get up and organised in the morning and to bed in the evening. They were a credit to Home Instead and their caring, kind and professional attitude was also reflected throughout the organisation with all people we contacted. I would strongly recommend them.
03 December 2024
We are over the moon about the service we have received from Home Instead South Lakes. My dad was very resistant to having anyone other than family coming into his home but as my brother and I live/work away during the week we wanted the reassurance of having someone pop in during the weekdays, giving him a bit of company and taking him out for a short walk. My dad now really appreciates his visits and has made really good relationships with the staff, especially with those he sees most regularly.
18 November 2024
Home Instead have provided great care for my uncle for several years. They go above and beyond to make sure he is looked after well. They set my mind at rest with excellent communication and proactively suggest many helpful ideas to improve my uncle's quality of life. I recommend them very highly.
05 November 2024
Home Instead were excellent at supporting my 95-year old mum to live in her own home until she chose to move to live with her family. The team of carers were great companions for Mum, always helpful and considerate, and she will miss them. The office kept us well informed of any issues, and the regular reports were very useful.
16 July 2024
Home Instead has been great to deal with and very helpful in setting things up within a short space of time. And the quality of the care provided has been excellent. The staff in the office were a pleasure to deal with and very helpful.
24 April 2024
Home Instead have provided a fantastic service for my mum who has advanced dementia. The carers were all well trained and my mum loved being with them. They worked well as a team around my mum, were responsive to her changing needs and were always there if we had any concerns. An extremely supportive and person-centred approach. We had used other care providers and Home Instead were definitely the best. Thank you to the whole team
04 March 2024
Exceptional service provided by all carers. Nearly always on time and usually advise if running late. Always bright and cheerful. Office staff always have time for queries and support. We now have close relationships with our carers.
06 February 2024
The Care Professionals of Home Instead are totally reliable in terms of their attendance and punctuality, and the elderly gentleman client, who lives alone and suffers from dementia, feels the warmth of their friendliness and companionship twice a day. They have displayed initiative and flexibility in going the extra mile, literally, when during recent heavy snow, one of the Home Instead team walked a couple of miles from the village to the client and back to ensure a visit took place and medicines were given. They have been able to deal professionally and competently with unexpected personal ‘accidents’ in the house. They are accurate in the dispensing and recording of medicines and display cheerfulness and capability in all that they do for him. The client has no next of kin and enjoys the company of the small team and that they have time to chat. He welcomes them into his home and is far more alert and active than with the previous care company. The change has been very beneficial.
05 February 2024
Home Instead have been visiting my elderly mum since June of last year. She has significant memory difficulties and has been struggling on her own. The home carers have been brilliant with her, have built great working relationships, offered lots of practical support but importantly been a source of companionship as my mum loves a chat and a cup of tea with someone who knows the local area and can share ideas and local news. I really appreciate the initiative and drive the team have, they seem to just get it in terms of what helps my mum. I like the app also as I can look and see what's going on and who has visited. It would be great for relatives to be able to message into the app also, to pass on day-to-day concerns. So all in all a quality service with personality and humour on top. I would recommend it to those looking for homecare as I appreciate it's a tricky market and there is natural anxiety to choose the right service for your relative.
16 January 2024
I feel so fortunate to have telephoned Home Instead when it became obvious that my mother would need assistance after a stay in hospital. The help and guidance of such professional and caring people have made the difficult transition from her total independence to accepting care easy. It makes such a difference knowing that her personal hygiene is being attended to daily and that she is happy to see a friendly face each morning. Her apartment is also looking/feeling much better with a daily dose of attention - such a difference and relief for us when we call to visit. We are all very grateful to all the Team at Home Instead they are a pleasure to work with.
22 September 2023
The Home Instead team have proven themselves to be both efficient and friendly in establishing care needs on short notice when required. The communication flow between the team and myself (and my mum) is effective and clear in addressing any issues that transpire. The care team are friendly and reliable and makes good use of the time they spend with Mum.
10 August 2023
Really wonderful, caring service both for my elderly aunt who really bonded with her carers and for me whenever I had any dealing with the staff at Home Instead. The carers were extremely kind and compassionate and always treated my aunt with dignity and respect, and she enjoyed the time they spent with her and their friendship. Sadly my aunt was recently admitted into hospital where she passed away, but Home Instead have maintained contact with me and has been very caring which I have very much appreciated. It was a great comfort for me to know that my aunt received such excellent care in her last few months.
26 June 2023
Wonderful experience throughout. Staff really took the time to listen and find out what would be helpful for Mum. The carers who are now looking after her are fantastic and the ability to keep track of how Mum is doing on a daily basis is a godsend for me and my sisters. It is nice to know she is being so well taken care of when we cannot always be there.
30 May 2023
I cannot praise nor thank Home Instead enough. My beloved eighty-year-old wife’s Alzheimers led to advanced physical decline and, worse, to increasing mental and behavioural difficulties with mood swings from charming to hostile. Over 16 months, every one of their carers looked after her, initially for a dozen hours a week and ultimately, providing overnight care support with professionalism, patience, dignity, courtesy, compassion, kindliness and friendship. Making hundreds of car journeys along narrow lanes to our secluded home, the carers were on time every time. Great service, with love and a smile!
24 May 2023
I would highly recommend Home Instead South Lakes. Firstly, the carers are just that, caring, compassionate and easy to be around. My dad lives alone and is very independent but sometimes finds mornings difficult to get up and about. He was unsure at first about having someone coming in but quickly got used to the idea and now really looks forward to their chats. Secondly, the company as a whole is very professional and efficiently run. From my initial enquiry and setting up process to ongoing admin details, everyone is friendly and easy to get hold of. From previous dealings with different care companies for my late mum. I know how hard it can be to find the right people, it's such an important decision and I'm so glad Home Instead South Lakes were recommended to me and I'm very happy to pass that recommendation on.
14 May 2023
The wonderful team of ladies who came to care for my ailing mother couldn't have been kinder and so patient. They were happy to do anything that made life easier for her to enjoy her last few weeks and then days at home. They also cared and advised me when things were really difficult. One of their amazing skills was to encourage my mother to laugh through the pain. At times it sounded like a party was going on in her room. I will always recommend them. What a fine example to the profession of caring. Thank you.
14 May 2023
From the very first contact, our experience has been dealing with an incredibly professional and caring team who have supported Mum for the past 18 months. The caregivers were all friendly and experienced and formed an excellent relationship with Mum throughout. They were punctual which provided a great routine for Mum. The head office management team were excellent in helping Mum with her changing needs including adjustments to schedules and always kept us informed. The daily app messages were incredibly helpful and we felt like we knew what was happening with Mum all the time. Without any question, we would highly recommend using this care provider to others. They were quite simply outstanding in all aspects and we really appreciate all the support provided both to Mum and all of the family.
28 March 2023
We have been using Home Instead for two years since my Dad had a stay in hospital and recognised that he could no longer carry on trying to care for my Mum on his own. Right from the start I found my dealings with them to be positive, sympathetic and helpful and they have adapted to the changing situation over time very quickly when required. When my Mum passed away at the end of February, the carers stayed with my Dad until I arrived and have continued to be adaptable to his needs. We hope to continue this positive relationship now that Dad is on his own and appreciate the kindness and compassion shown during this difficult time.
28 March 2023
Throughout the 3 years mum has received support in her home the Home Instead carers have been exemplary in their approach to giving sensitive care to Mum. Furthermore, she enjoys their visits and feels listened to, respected, and receives real warmth from them. All my dealings with the management team have shown professional and decisive guidance when we have had difficult episodes in mum's health. I do attribute mum’s continuing level of well-being to the whole team as me and my sister don’t live close to mum, it is important we feel confident in the Home Instead team and for all the reasons above, this has been invaluable to us.
Latest Reviews for Home Instead South Lakes
15 January 2025
As a family we are absolutely delighted with the care our mum is receiving. From the caregivers and office staff to the excellent communication via the app we have been able to relax and have trust in all the care mum is receiving.
17 December 2024
When we were looking for care providers for my 91 year old mum, we were recommended to Home Instead. From the very first contact to saying farewell to the Home Instead team when mum moved on to hospita,l they were caring, professional and very straight forward to deal with. The carers on the ground were fantastic. Mum loved having them to help her get up and organised in the morning and to bed in the evening. They were a credit to Home Instead and their caring, kind and professional attitude was also reflected throughout the organisation with all people we contacted. I would strongly recommend them.
03 December 2024
We are over the moon about the service we have received from Home Instead South Lakes. My dad was very resistant to having anyone other than family coming into his home but as my brother and I live/work away during the week we wanted the reassurance of having someone pop in during the weekdays, giving him a bit of company and taking him out for a short walk. My dad now really appreciates his visits and has made really good relationships with the staff, especially with those he sees most regularly.
18 November 2024
Home Instead have provided great care for my uncle for several years. They go above and beyond to make sure he is looked after well. They set my mind at rest with excellent communication and proactively suggest many helpful ideas to improve my uncle's quality of life. I recommend them very highly.
05 November 2024
Home Instead were excellent at supporting my 95-year old mum to live in her own home until she chose to move to live with her family. The team of carers were great companions for Mum, always helpful and considerate, and she will miss them. The office kept us well informed of any issues, and the regular reports were very useful.
16 July 2024
Home Instead has been great to deal with and very helpful in setting things up within a short space of time. And the quality of the care provided has been excellent. The staff in the office were a pleasure to deal with and very helpful.
24 April 2024
Home Instead have provided a fantastic service for my mum who has advanced dementia. The carers were all well trained and my mum loved being with them. They worked well as a team around my mum, were responsive to her changing needs and were always there if we had any concerns. An extremely supportive and person-centred approach. We had used other care providers and Home Instead were definitely the best. Thank you to the whole team
04 March 2024
Exceptional service provided by all carers. Nearly always on time and usually advise if running late. Always bright and cheerful. Office staff always have time for queries and support. We now have close relationships with our carers.
06 February 2024
The Care Professionals of Home Instead are totally reliable in terms of their attendance and punctuality, and the elderly gentleman client, who lives alone and suffers from dementia, feels the warmth of their friendliness and companionship twice a day. They have displayed initiative and flexibility in going the extra mile, literally, when during recent heavy snow, one of the Home Instead team walked a couple of miles from the village to the client and back to ensure a visit took place and medicines were given. They have been able to deal professionally and competently with unexpected personal ‘accidents’ in the house. They are accurate in the dispensing and recording of medicines and display cheerfulness and capability in all that they do for him. The client has no next of kin and enjoys the company of the small team and that they have time to chat. He welcomes them into his home and is far more alert and active than with the previous care company. The change has been very beneficial.
05 February 2024
Home Instead have been visiting my elderly mum since June of last year. She has significant memory difficulties and has been struggling on her own. The home carers have been brilliant with her, have built great working relationships, offered lots of practical support but importantly been a source of companionship as my mum loves a chat and a cup of tea with someone who knows the local area and can share ideas and local news. I really appreciate the initiative and drive the team have, they seem to just get it in terms of what helps my mum. I like the app also as I can look and see what's going on and who has visited. It would be great for relatives to be able to message into the app also, to pass on day-to-day concerns. So all in all a quality service with personality and humour on top. I would recommend it to those looking for homecare as I appreciate it's a tricky market and there is natural anxiety to choose the right service for your relative.
16 January 2024
I feel so fortunate to have telephoned Home Instead when it became obvious that my mother would need assistance after a stay in hospital. The help and guidance of such professional and caring people have made the difficult transition from her total independence to accepting care easy. It makes such a difference knowing that her personal hygiene is being attended to daily and that she is happy to see a friendly face each morning. Her apartment is also looking/feeling much better with a daily dose of attention - such a difference and relief for us when we call to visit. We are all very grateful to all the Team at Home Instead they are a pleasure to work with.
22 September 2023
The Home Instead team have proven themselves to be both efficient and friendly in establishing care needs on short notice when required. The communication flow between the team and myself (and my mum) is effective and clear in addressing any issues that transpire. The care team are friendly and reliable and makes good use of the time they spend with Mum.
10 August 2023
Really wonderful, caring service both for my elderly aunt who really bonded with her carers and for me whenever I had any dealing with the staff at Home Instead. The carers were extremely kind and compassionate and always treated my aunt with dignity and respect, and she enjoyed the time they spent with her and their friendship. Sadly my aunt was recently admitted into hospital where she passed away, but Home Instead have maintained contact with me and has been very caring which I have very much appreciated. It was a great comfort for me to know that my aunt received such excellent care in her last few months.
26 June 2023
Wonderful experience throughout. Staff really took the time to listen and find out what would be helpful for Mum. The carers who are now looking after her are fantastic and the ability to keep track of how Mum is doing on a daily basis is a godsend for me and my sisters. It is nice to know she is being so well taken care of when we cannot always be there.
30 May 2023
I cannot praise nor thank Home Instead enough. My beloved eighty-year-old wife’s Alzheimers led to advanced physical decline and, worse, to increasing mental and behavioural difficulties with mood swings from charming to hostile. Over 16 months, every one of their carers looked after her, initially for a dozen hours a week and ultimately, providing overnight care support with professionalism, patience, dignity, courtesy, compassion, kindliness and friendship. Making hundreds of car journeys along narrow lanes to our secluded home, the carers were on time every time. Great service, with love and a smile!
24 May 2023
I would highly recommend Home Instead South Lakes. Firstly, the carers are just that, caring, compassionate and easy to be around. My dad lives alone and is very independent but sometimes finds mornings difficult to get up and about. He was unsure at first about having someone coming in but quickly got used to the idea and now really looks forward to their chats. Secondly, the company as a whole is very professional and efficiently run. From my initial enquiry and setting up process to ongoing admin details, everyone is friendly and easy to get hold of. From previous dealings with different care companies for my late mum. I know how hard it can be to find the right people, it's such an important decision and I'm so glad Home Instead South Lakes were recommended to me and I'm very happy to pass that recommendation on.
14 May 2023
The wonderful team of ladies who came to care for my ailing mother couldn't have been kinder and so patient. They were happy to do anything that made life easier for her to enjoy her last few weeks and then days at home. They also cared and advised me when things were really difficult. One of their amazing skills was to encourage my mother to laugh through the pain. At times it sounded like a party was going on in her room. I will always recommend them. What a fine example to the profession of caring. Thank you.
14 May 2023
From the very first contact, our experience has been dealing with an incredibly professional and caring team who have supported Mum for the past 18 months. The caregivers were all friendly and experienced and formed an excellent relationship with Mum throughout. They were punctual which provided a great routine for Mum. The head office management team were excellent in helping Mum with her changing needs including adjustments to schedules and always kept us informed. The daily app messages were incredibly helpful and we felt like we knew what was happening with Mum all the time. Without any question, we would highly recommend using this care provider to others. They were quite simply outstanding in all aspects and we really appreciate all the support provided both to Mum and all of the family.
28 March 2023
We have been using Home Instead for two years since my Dad had a stay in hospital and recognised that he could no longer carry on trying to care for my Mum on his own. Right from the start I found my dealings with them to be positive, sympathetic and helpful and they have adapted to the changing situation over time very quickly when required. When my Mum passed away at the end of February, the carers stayed with my Dad until I arrived and have continued to be adaptable to his needs. We hope to continue this positive relationship now that Dad is on his own and appreciate the kindness and compassion shown during this difficult time.
28 March 2023
Throughout the 3 years mum has received support in her home the Home Instead carers have been exemplary in their approach to giving sensitive care to Mum. Furthermore, she enjoys their visits and feels listened to, respected, and receives real warmth from them. All my dealings with the management team have shown professional and decisive guidance when we have had difficult episodes in mum's health. I do attribute mum’s continuing level of well-being to the whole team as me and my sister don’t live close to mum, it is important we feel confident in the Home Instead team and for all the reasons above, this has been invaluable to us.