Submit a Review for Home Instead (Hinckley, Burbage & Nuneaton)
The Old Byre, Fields Farm Business Centre, Sapcote, Leicester, LE9 4LH
View Full Details of Home Instead (Hinckley, Burbage & Nuneaton)Latest Reviews for Home Instead (Hinckley, Burbage & Nuneaton)
22 July 2024
Mum is more than happy with the girls that visit her. She speaks of them very highly and is always happy with what they do for her. Thank you.
25 June 2024
Home Instead is an excellent company giving a first-class service to my disabled sister.
28 May 2024
Choosing a care provider for my dad was a daunting experience. But choosing Home Instead was the best decision I have made. The support they give is excellent. They are professional but genuinely friendly and give the best support. Management is great and introduced the carers beforehand to start building a trusting relationship. My dad has the same regular carers at a time that suits his needs and wishes. He is given as much independence as possible. On a final note, during a medical incident, the carer stayed until help arrived and she followed all procedures. Management also followed up with a call to ensure Dad was ok.
28 May 2024
I am very happy with the care I receive. I am never rushed and they help me with whatever I ask, if they are able to. The carers are lovely and friendly. They also respect my dignity during care. I am happy that I have the same regular carers and not different ones each week.
21 May 2024
Excellent service, nothing too much trouble. Would recommend this company to family and friends.
21 May 2024
The care provided has been of a very high standard. The client is comfortable and well-supported. Nothing is too much trouble and the carer takes everything in her stride. I am able to take a break without worrying and have total trust in the carer. The excellent quality of support has made it possible for me to keep the client at home.
20 May 2024
My mum has Alzheimer's, but remains living at home with support from family and Home Instead care. A lovely carer comes twice a week for an hour to keep Mum company and check medication has been taken etc. - she plays snakes and ladders and dominoes with Mum, which Mum loves. So far Home Instead have managed to roster the same carer for Mum, which has been invaluable in keeping Mum to a familiar routine. Communication has been excellent.
10 April 2024
The service provided to my father has been excellent, caring, and reliable. I appreciate the comfort the carer has brought to my dad during her work at his property. On the other hand, I feel a little let down by the office side of Home Instead. We received a standard invoice for February 2024 which was for 4 visits when in fact only 3 were made. I emailed, and phoned (twice) and never received written confirmation that the invoice would be amended in line with reality - only a message after my second phone call. I think Home Instead should improve their communications on this subject.
02 April 2024
Carer always arrives with a smile and is efficient at duties. I appreciate this and her personality. Having reviewed alternative agencies so pleased I chose Home Instead. If these standards are carried out each time, then the agency should prosper.
29 March 2024
I had to find a local company who could provide care support for my sister who has been diagnosed with Alzheimer’s and through the Internet found Home Instead. I have not looked back since starting last September and my sister has built an excellent rapport with her carers. I am micro-managing her life from 400 miles away but get support when needed so no complaints from myself. Recently had a review with them to discuss the way forward and have come up with a plan involving more visits. As you can tell very happy with the service being provided and in the knowledge it can be extended as and when required.
17 May 2023
The registered care manager and the team were amazing at facilitating our needs for my mum. After reading some of the horror stories when looking for care for my mum, Home Instead promised to visit at the times we wanted, with regular carers and provided exceptional care. They delivered beyond my expectations and I can’t thank them enough for their genuine care and support.
10 May 2023
We honestly couldn’t have asked for better care for my mother-in-law. It was like leaving her in the loving hands of a family member. The overall care, attention, dignity and respect shown was nothing short of outstanding and we honestly can’t thank the team enough.
27 April 2023
My sister and I are so grateful to Home Instead for helping us to take care of our mother. The understanding and thoughtful care provided by Mum's carer enables her to continue to live in her own home and gives my sister and I confidence that we have made the right decision. We couldn't manage without Home Instead. Thank you all for the compassion and care you show us.
21 April 2023
The family are very pleased with the service provided by the two carers. My father in law is very happy and welcomes the carers although he was reluctant to receive care in the first instance. I would be happy to and already have recommended Home Instead to others.
17 April 2023
Very customer/client focused. Really accommodating when I have needed to alter call times. Carer provides excellent care. Her encouragement and support is very much appreciated. Always very professional and puts me at ease.
13 April 2023
I was away visiting my daughter and family in Australia for a month over Christmas period and as my husband has Alzheimer’s now, he required a daily visit for an hour, to carry out my usual care and tasks. The ladies who called carried out all the necessary care we requested and all went well. He seemed very at ease and satisfied with things on my return and will definitely be using the same services in the future.
12 April 2023
Home Instead staff are friendly, courteous, and caring. Professional and punctual. Good communication from the management team. It's good to know that we can rely on Home Instead to support both elderly parents, as it takes away some of the worry!
14 June 2022
From start to finish the manager and the team could not have provided our mum with better care. They were professional, caring, understanding, hard-working and completely understood and met Mum's needs. I wouldn’t hesitate to recommend them to anyone.
14 June 2022
Absolutely amazing! Due to my Mum's quick deterioration, we only got to know them for a week but they were fantastic - two members of staff especially. Both were caring, thoughtful and above all, at all times, professional. Not only did they care brilliantly for my mum but they also cared for me too when I was having a ‘tearful’ day. They always went above and beyond and it meant so much to us all seeing them both at my mum's funeral. I would definitely recommend Home Instead.
14 June 2022
We are so grateful to Home Instead for the excellent care they have provided for my mother who has dementia. That have often provided this care at short notice. I live over 100 miles away and knowing someone is visiting and caring for my mother on a regular and professional basis is essential. The app is great for checking up on her. The carers are amazing too and my mum loves them.
Latest Reviews for Home Instead (Hinckley, Burbage & Nuneaton)
22 July 2024
Mum is more than happy with the girls that visit her. She speaks of them very highly and is always happy with what they do for her. Thank you.
25 June 2024
Home Instead is an excellent company giving a first-class service to my disabled sister.
28 May 2024
Choosing a care provider for my dad was a daunting experience. But choosing Home Instead was the best decision I have made. The support they give is excellent. They are professional but genuinely friendly and give the best support. Management is great and introduced the carers beforehand to start building a trusting relationship. My dad has the same regular carers at a time that suits his needs and wishes. He is given as much independence as possible. On a final note, during a medical incident, the carer stayed until help arrived and she followed all procedures. Management also followed up with a call to ensure Dad was ok.
28 May 2024
I am very happy with the care I receive. I am never rushed and they help me with whatever I ask, if they are able to. The carers are lovely and friendly. They also respect my dignity during care. I am happy that I have the same regular carers and not different ones each week.
21 May 2024
Excellent service, nothing too much trouble. Would recommend this company to family and friends.
21 May 2024
The care provided has been of a very high standard. The client is comfortable and well-supported. Nothing is too much trouble and the carer takes everything in her stride. I am able to take a break without worrying and have total trust in the carer. The excellent quality of support has made it possible for me to keep the client at home.
20 May 2024
My mum has Alzheimer's, but remains living at home with support from family and Home Instead care. A lovely carer comes twice a week for an hour to keep Mum company and check medication has been taken etc. - she plays snakes and ladders and dominoes with Mum, which Mum loves. So far Home Instead have managed to roster the same carer for Mum, which has been invaluable in keeping Mum to a familiar routine. Communication has been excellent.
10 April 2024
The service provided to my father has been excellent, caring, and reliable. I appreciate the comfort the carer has brought to my dad during her work at his property. On the other hand, I feel a little let down by the office side of Home Instead. We received a standard invoice for February 2024 which was for 4 visits when in fact only 3 were made. I emailed, and phoned (twice) and never received written confirmation that the invoice would be amended in line with reality - only a message after my second phone call. I think Home Instead should improve their communications on this subject.
02 April 2024
Carer always arrives with a smile and is efficient at duties. I appreciate this and her personality. Having reviewed alternative agencies so pleased I chose Home Instead. If these standards are carried out each time, then the agency should prosper.
29 March 2024
I had to find a local company who could provide care support for my sister who has been diagnosed with Alzheimer’s and through the Internet found Home Instead. I have not looked back since starting last September and my sister has built an excellent rapport with her carers. I am micro-managing her life from 400 miles away but get support when needed so no complaints from myself. Recently had a review with them to discuss the way forward and have come up with a plan involving more visits. As you can tell very happy with the service being provided and in the knowledge it can be extended as and when required.
17 May 2023
The registered care manager and the team were amazing at facilitating our needs for my mum. After reading some of the horror stories when looking for care for my mum, Home Instead promised to visit at the times we wanted, with regular carers and provided exceptional care. They delivered beyond my expectations and I can’t thank them enough for their genuine care and support.
10 May 2023
We honestly couldn’t have asked for better care for my mother-in-law. It was like leaving her in the loving hands of a family member. The overall care, attention, dignity and respect shown was nothing short of outstanding and we honestly can’t thank the team enough.
27 April 2023
My sister and I are so grateful to Home Instead for helping us to take care of our mother. The understanding and thoughtful care provided by Mum's carer enables her to continue to live in her own home and gives my sister and I confidence that we have made the right decision. We couldn't manage without Home Instead. Thank you all for the compassion and care you show us.
21 April 2023
The family are very pleased with the service provided by the two carers. My father in law is very happy and welcomes the carers although he was reluctant to receive care in the first instance. I would be happy to and already have recommended Home Instead to others.
17 April 2023
Very customer/client focused. Really accommodating when I have needed to alter call times. Carer provides excellent care. Her encouragement and support is very much appreciated. Always very professional and puts me at ease.
13 April 2023
I was away visiting my daughter and family in Australia for a month over Christmas period and as my husband has Alzheimer’s now, he required a daily visit for an hour, to carry out my usual care and tasks. The ladies who called carried out all the necessary care we requested and all went well. He seemed very at ease and satisfied with things on my return and will definitely be using the same services in the future.
12 April 2023
Home Instead staff are friendly, courteous, and caring. Professional and punctual. Good communication from the management team. It's good to know that we can rely on Home Instead to support both elderly parents, as it takes away some of the worry!
14 June 2022
From start to finish the manager and the team could not have provided our mum with better care. They were professional, caring, understanding, hard-working and completely understood and met Mum's needs. I wouldn’t hesitate to recommend them to anyone.
14 June 2022
Absolutely amazing! Due to my Mum's quick deterioration, we only got to know them for a week but they were fantastic - two members of staff especially. Both were caring, thoughtful and above all, at all times, professional. Not only did they care brilliantly for my mum but they also cared for me too when I was having a ‘tearful’ day. They always went above and beyond and it meant so much to us all seeing them both at my mum's funeral. I would definitely recommend Home Instead.
14 June 2022
We are so grateful to Home Instead for the excellent care they have provided for my mother who has dementia. That have often provided this care at short notice. I live over 100 miles away and knowing someone is visiting and caring for my mother on a regular and professional basis is essential. The app is great for checking up on her. The carers are amazing too and my mum loves them.