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1st Floor, Banks Place, Market Place, Dartford, DA1 1EX
View Full Details of Exclusive Care ServicesLatest Reviews for Exclusive Care Services
28 March 2025
Have been clients of Exclusive Care Services for just over a year now and during that time my mum has never had a complaint the care she has received. All the carers provide a consistent level of care. They approach mum with respect and are friendly in her company. When I am not present I have every confidence that my mum will have all her personal needs met and that she is left safe.
21 March 2025
Over the last year there have been some issues but all is now fine. The service at home is superb with the carers performing really well. It is good to receive the rota to inform us.
24 September 2024
The staff that visit my mum are very pleasant and friendly. Her personal needs are carried out with care and respect and lots of smiles! I am contacted by the care if they have any concerns, and they kindly leave notes if my mum is running low on provisions. This is most helpful. There are a few issues with the receipt of the rotas from the office, but other than that most matters are addressed promptly.
23 September 2024
My stepdad has a lovely carer who comes to him. She is very caring and gives him choices in of food and drinks. Always communicates with the family. We are very happy with the care she is giving him.
13 September 2024
A change of staff lately and they have got a lot better. Carers are friendlier and caring. Well done everybody keep it up.
11 September 2024
Carers are friendly, cheerful and kind. My personal hygiene care and medication allocation are the best services the carers give. When feeling poorly a carer has stayed a lot longer past her allocated time until I feel better which I am grateful for ( for no extra charge). It would be nice to have a little more interaction with them but I realise they have their tasks to complete and to write up on their mobiles (a little too long sometimes)
03 September 2024
All of the carers who have attended to me have been very attentive to what I say and have responded to what I want and have asked if they could do more. All have treated me with dignity, with a laugh, which for me is - "we don't do enough". All have been very satisfactory. When it comes to the office they could listen to clients a little more and not try to insist that their solutions are right.
28 December 2023
My mother was cared for by this care agency for just over a year. She was totally dependent on the carers and had visits four times a day. The carers always spoke to her with respect and kindness and maintained her privacy and dignity at all times. When my mum was in her last few days of life their care was exceptional. I would highly recommend this care agency to anyone.
15 December 2023
I have nothing but praise for the service given by Exclusive Care over the last eighteen months to our friend. Everyone involved in his care shows such great patience, concern and understanding of his condition. His welfare and well-being are always put first.
27 September 2023
They took over a palliative care contract for my mum. We arranged a handover with the current care team and they turned up but had no interest in talking to the current care providers and in fact, seemed to be put out they were there. They had no empathy. They didn't understand basic things like using a wet sponge to moisten the mouth. They were meant to be there for 30 minutes each visit and sometimes barely stayed for 5/10 minutes. I would not recommend them.
28 July 2023
The experience I have had just made so much difference to me. The carers are just great and make sure I have everything I need before they go.
20 July 2021
All the carers were very kind, caring and efficient. They made my wife feel at ease. Their friendly approach was appreciated by my wife.
20 July 2021
I am extremely satisfied with the care and service provided!
20 July 2021
All the carers were excellent.
03 April 2021
I have nothing but praise for this company. The carers that came were all very cheerful and jolly. They treated my husband with the greatest respect and nothing was too much trouble for them. They took their time talking and making my husband comfortable and he always managed a smile when they left. They also made time for me, asking how I was coping and discussing and advising me on different issues. I felt very fortunate that we had been nominated this company for the last few weeks of my husband's life.
01 December 2020
We found Exclusive Care team carers and management a great team, they were supportive and helpful during the weeks they came to my husband. We would recommend this service, it was a pleasure to meet them all.
29 October 2020
The staff that have cared for my husband have always been very caring and respected my husband's needs. They chat with him and laugh with him when they can and always make sure he is comfortable when they leave. My husband is happy in the care of the staff along with myself and they have all been very caring to his needs.
29 April 2020
I felt the carers that looked after my mum couldn't have been any better. They were caring, kind and patient. Mum loved them coming.
23 December 2019
Have used the service for the last three months and found them very caring and a good listener too. When any new carer starts with the company, always willing to do anything when providing help in the home with cleaning or making beds.
04 November 2019
Exclusive Care Services has been with my daughter for five months. They have provided an excellent care service and have actually gone beyond providing the daily care but also helped with her activities of daily living. They ensure she is in a clean state of health and her emotional health is always considered. I will recommend them for excellent and outstanding service.
Latest Reviews for Exclusive Care Services
28 March 2025
Have been clients of Exclusive Care Services for just over a year now and during that time my mum has never had a complaint the care she has received. All the carers provide a consistent level of care. They approach mum with respect and are friendly in her company. When I am not present I have every confidence that my mum will have all her personal needs met and that she is left safe.
21 March 2025
Over the last year there have been some issues but all is now fine. The service at home is superb with the carers performing really well. It is good to receive the rota to inform us.
24 September 2024
The staff that visit my mum are very pleasant and friendly. Her personal needs are carried out with care and respect and lots of smiles! I am contacted by the care if they have any concerns, and they kindly leave notes if my mum is running low on provisions. This is most helpful. There are a few issues with the receipt of the rotas from the office, but other than that most matters are addressed promptly.
23 September 2024
My stepdad has a lovely carer who comes to him. She is very caring and gives him choices in of food and drinks. Always communicates with the family. We are very happy with the care she is giving him.
13 September 2024
A change of staff lately and they have got a lot better. Carers are friendlier and caring. Well done everybody keep it up.
11 September 2024
Carers are friendly, cheerful and kind. My personal hygiene care and medication allocation are the best services the carers give. When feeling poorly a carer has stayed a lot longer past her allocated time until I feel better which I am grateful for ( for no extra charge). It would be nice to have a little more interaction with them but I realise they have their tasks to complete and to write up on their mobiles (a little too long sometimes)
03 September 2024
All of the carers who have attended to me have been very attentive to what I say and have responded to what I want and have asked if they could do more. All have treated me with dignity, with a laugh, which for me is - "we don't do enough". All have been very satisfactory. When it comes to the office they could listen to clients a little more and not try to insist that their solutions are right.
28 December 2023
My mother was cared for by this care agency for just over a year. She was totally dependent on the carers and had visits four times a day. The carers always spoke to her with respect and kindness and maintained her privacy and dignity at all times. When my mum was in her last few days of life their care was exceptional. I would highly recommend this care agency to anyone.
15 December 2023
I have nothing but praise for the service given by Exclusive Care over the last eighteen months to our friend. Everyone involved in his care shows such great patience, concern and understanding of his condition. His welfare and well-being are always put first.
27 September 2023
They took over a palliative care contract for my mum. We arranged a handover with the current care team and they turned up but had no interest in talking to the current care providers and in fact, seemed to be put out they were there. They had no empathy. They didn't understand basic things like using a wet sponge to moisten the mouth. They were meant to be there for 30 minutes each visit and sometimes barely stayed for 5/10 minutes. I would not recommend them.
28 July 2023
The experience I have had just made so much difference to me. The carers are just great and make sure I have everything I need before they go.
20 July 2021
All the carers were very kind, caring and efficient. They made my wife feel at ease. Their friendly approach was appreciated by my wife.
20 July 2021
I am extremely satisfied with the care and service provided!
20 July 2021
All the carers were excellent.
03 April 2021
I have nothing but praise for this company. The carers that came were all very cheerful and jolly. They treated my husband with the greatest respect and nothing was too much trouble for them. They took their time talking and making my husband comfortable and he always managed a smile when they left. They also made time for me, asking how I was coping and discussing and advising me on different issues. I felt very fortunate that we had been nominated this company for the last few weeks of my husband's life.
01 December 2020
We found Exclusive Care team carers and management a great team, they were supportive and helpful during the weeks they came to my husband. We would recommend this service, it was a pleasure to meet them all.
29 October 2020
The staff that have cared for my husband have always been very caring and respected my husband's needs. They chat with him and laugh with him when they can and always make sure he is comfortable when they leave. My husband is happy in the care of the staff along with myself and they have all been very caring to his needs.
29 April 2020
I felt the carers that looked after my mum couldn't have been any better. They were caring, kind and patient. Mum loved them coming.
23 December 2019
Have used the service for the last three months and found them very caring and a good listener too. When any new carer starts with the company, always willing to do anything when providing help in the home with cleaning or making beds.
04 November 2019
Exclusive Care Services has been with my daughter for five months. They have provided an excellent care service and have actually gone beyond providing the daily care but also helped with her activities of daily living. They ensure she is in a clean state of health and her emotional health is always considered. I will recommend them for excellent and outstanding service.