Submit a Review for Helping Hands Home Care (Basingstoke)
Flavo Suite, Champion House, Wella Road, Basingstoke, RG22 4AG
View Full Details of Helping Hands Home Care (Basingstoke)Latest Reviews for Helping Hands Home Care (Basingstoke)
16 April 2025
HELPING HANDS BASINGSTOKE the team in the office the manager and her staff are excellent there all very professional in everyway we have been with the company for 7 years never had any complaints the carers that come in to care for my daughter are respectful and kind and highly trained! I would recommend this care company because they truly care about the client but also there staff
09 April 2025
It is most important that you try to keep to the timings because this causes clients anxiety. When there is delays due to traffic accidents, please call the client and inform them of the delay. There is nothing worse than waiting for a carer without information as to the cause of the delay.
08 April 2025
Absolutely brilliant, quick to put care package in place. Matched with 2 lovely carers that carry out a range of personal care, medication reminders and home cleaning jobs like hanging washing out etc
07 April 2025
The carers are very pleasant and generally very helpful. The allotted tasks are usually completed with time to spare and it would sometimes help if they looked beyond the usual schedule for ways to help rather than give the impression that they were aiming to finish and leave as quickly as possible.
02 April 2025
My Mum has been a client of Helping Hands for a couple of years. The staff are always polite, friendly and efficient meaning I don't have a moment's worry and my Mum is helped to stay living independently at home. The managers are excellent managers, and I couldn't be happier with the services and flexibility they provide, sometimes at very short notice. Not only are they a key support to my Mum, they are a key support to me.
02 April 2025
Excellent service from carers. I am not keen to have a number of different carers I do not know turn up. I understand that it is very difficult for whoever sorts the rota to cover everyone with all the problems and different needs the clients have. Personally if I knew in advance I would prefer to have no one rather than someone new each time. I find it hard to accept such personal care with someone I am not used to I have never been treated in any way by anyone in the organization except with care respect and in a friendly manner.
04 August 2022
All the team are very helpful, kind, professional and friendly. They always go above and beyond to provide an excellent service. We have been using Helping Hands for many years and they are a God send.
Latest Reviews for Helping Hands Home Care (Basingstoke)
16 April 2025
HELPING HANDS BASINGSTOKE the team in the office the manager and her staff are excellent there all very professional in everyway we have been with the company for 7 years never had any complaints the carers that come in to care for my daughter are respectful and kind and highly trained! I would recommend this care company because they truly care about the client but also there staff
09 April 2025
It is most important that you try to keep to the timings because this causes clients anxiety. When there is delays due to traffic accidents, please call the client and inform them of the delay. There is nothing worse than waiting for a carer without information as to the cause of the delay.
08 April 2025
Absolutely brilliant, quick to put care package in place. Matched with 2 lovely carers that carry out a range of personal care, medication reminders and home cleaning jobs like hanging washing out etc
07 April 2025
The carers are very pleasant and generally very helpful. The allotted tasks are usually completed with time to spare and it would sometimes help if they looked beyond the usual schedule for ways to help rather than give the impression that they were aiming to finish and leave as quickly as possible.
02 April 2025
My Mum has been a client of Helping Hands for a couple of years. The staff are always polite, friendly and efficient meaning I don't have a moment's worry and my Mum is helped to stay living independently at home. The managers are excellent managers, and I couldn't be happier with the services and flexibility they provide, sometimes at very short notice. Not only are they a key support to my Mum, they are a key support to me.
02 April 2025
Excellent service from carers. I am not keen to have a number of different carers I do not know turn up. I understand that it is very difficult for whoever sorts the rota to cover everyone with all the problems and different needs the clients have. Personally if I knew in advance I would prefer to have no one rather than someone new each time. I find it hard to accept such personal care with someone I am not used to I have never been treated in any way by anyone in the organization except with care respect and in a friendly manner.
04 August 2022
All the team are very helpful, kind, professional and friendly. They always go above and beyond to provide an excellent service. We have been using Helping Hands for many years and they are a God send.