Submit a Review for Visiting Angels South Hertfordshire
First Floor, Rear of 60, Bridge Road East, Welwyn Garden City, AL7 1JU
View Full Details of Visiting Angels South HertfordshireLatest Reviews for Visiting Angels South Hertfordshire
19 August 2024
Visiting Angels have been helping our family for the past year. We have been really happy with them, and really impressed by their service. They are friendly and compassionate; flexible when needed; and very patient. We are very grateful for their help, and we would recommend them!
12 June 2024
I am very happy with my Visiting Angels.
06 March 2024
I approached Visiting Angels after being let down by a different agency. They looked after my Mum, whose mental and physical health became progressively more challenging, with the utmost care and professionalism for the last year of her life. They also rearranged care very promptly after a hospital stay when she needed additional help. They never let us down. The manager is exceptional, agreeing to collect and deliver Christmas lunch supplies when I asked him (I don't live locally), buying her newspapers, and generally calling in when needed even on evenings and weekends. The day she was really ill with what turned out to be pneumonia, he called in on her at the end of the day to help her regular carer get her to bed. When Mum was unable to stand he made sure she got medical attention - he waited with her until the ambulance arrived. He is still helping me today with her now empty house, six months after her death. I feel very fortunate to have found Visiting Angels.
04 December 2023
The carers from Visiting Angels who have been caring for my mother and giving me respite have been wonderful. They have treated us with kindness and compassion and have been vigilant over Mother's state of health. Many thanks to you all. You have been flexible when it came to changes in Mother's care schedule, which is much appreciated. Overall, I have been satisfied with your care and do not hesitate to recommend you to friends and family.
17 August 2023
I have been using Visiting Angels for a year now, as my previous care company were very poor. I feel safe and they are trustworthy. I feel relaxed when they are here.
12 May 2023
We recently hired the services of Visiting Angels to help look after our elderly parents who have moved in with us. From the first point of contact, we were thoroughly impressed by the kindness and helpfulness of the service. The attentive and knowledgeable staff made the process seamless. We are so grateful to each of the team.
21 April 2022
Excellent service. Very flexible and accommodating to the needs of my mother. Easy to communicate with, they took on board individual needs. Lovely staff and good company. Made life easier for my mum and took away some of the stresses of everyday life. Thanks for a great service.
21 April 2022
Lovely caring service which gave Mum great support through difficult times. Always easy to contact and gave valuable feedback when asked. Always took Mum's needs and wishes into consideration and treated her with dignity and respect at all times. I highly recommend the Visiting Angels to anyone considering home care.
21 April 2022
Visiting Angels have been looking after my mother for the last eight months. It started as four evening visits, whilst a family holiday took place and there was no other family member to pop in and check on her. Then, as a family, we found ourselves in a situation where there was no one to look after Mum and keep an eye on her, so Visiting Angels, after a call and a chat, turned on a sixpence and saved the day for us, giving us peace of mind that Mum was being looked in on regularly. Visiting Angels kept in regular contact with the family, updating us on her needs, condition and the well being of our mum. They helped her to stay as independent as possible. As the daughter of someone they love dearly, I could not have asked for a better team of people to help me. Thank you, Visiting Angels. Hope you are there for me when I need help.
22 June 2021
The team at Visiting Angels looked after my dad for a few months last year after he became suddenly wheelchair-bound. They were always friendly, helpful and great at caring for him. I would definitely recommend their services.
30 April 2021
The team from Visiting Angels looked after my mother last year (2020) and were wonderful with her. We had used other care companies but Mum had never settled having strangers in her home. Visiting Angels but were different. They combined professionalism, compassion and companionship and she came to regard them as her friends as much as her carers. My mother passed away last December and I will always be grateful for the care and support that Visiting Angels provided in the last few months of her life. I wouldn't hesitate to recommend Visiting Angels.
08 April 2021
My relative, who is frail and housebound, had been with several care companies until he commenced with Visiting Angels. I am his only relative but unfortunately, we live 200 miles apart. I speak with him daily, so have a good idea of how he is doing physically and mentally. Since the move to Visiting Angels, I can tell my cousin is considerably less stressed. This has made my life easier. I have met the manager and some of his staff on several occasions and they have always been very professional. I know my cousin has made a good connection with his carers and that means a lot. I would have no hesitation in recommending Visiting Angels.
28 March 2021
I was looking to replace my Mother's care agency due to an unreliable service. After several phone calls and emails Visiting Angels - South Herts was the first company to respond. After the initial visit, we felt confident that they would be able to provide the reliable, friendly and caring service that we desired. Over the last fourteen months I can honestly say that they have provided the service they promised. They have treated my Mother with care, compassion and dignity. As my Mother's health deteriorated they were able to provide additional hours and even an overnight stay at short notice. The whole of the team have been extremely supportive which has continued after my Mother's passing.
24 March 2021
From day one we like what we heard. A quick telephone call and then a visit to our home (social distancing measure adhered to). The staff are very conscientious, especially during COVID and always made sure that my mother in law was kept safe. She thoroughly enjoyed her shopping trips out on a Tuesday, something we hope to reinstate in mid-April. As the in-laws are getting older, we may need to increase the care they need but I will not need to look any further. Visiting Angels are highly recommended, even with my mother-in-law's high standards.
22 March 2021
We have been very impressed with the responsive and flexible approach to the care of our mum. In these tricky times, Visiting Angels have gone out of their way to support my mum to live independently and provide bright moments in long days.
22 March 2021
Very sadly my father died in April last year unexpectedly. My father was my mother's carer. They were married for over 58 years. Initially, my mother was living with either myself or one of my sisters, but by the end of the summer, my mother wanted to live back in her own home. As my parents home is over an hour away from any of us, this felt like a huge step for all of us. However, after the end of the first visit made by Visiting Angels, the transition to independent living for my mother seemed a possibility and after a lot of telephone conversations, further visits and a great deal of patience from the organisation, we collaboratively put together a programme of visits/activities. The Angels, as we call them, are friendly, compassionate, reliable and flexible. Communication between key staff and us is good. Regular reviews are carried out and programmes adjusted. We feel reassured that my mother is in safe hands and with their support, is able to live in her own home. Thank you.
23 March 2020
I have had awful experiences of local agencies so I was very wary of trying again when needing care for my very sick Dad. However, Visiting Angels have been fantastic and have gone out of their way to make the transition into needing care so much smoother for Dad. The manager took the time to choose the right carers for Dad and he's very happy. The agency has made what could have been an extremely stressful time for both Dad and me into a very easy ride. So much so that I'm about to take on the agency to do some of my own care. Unlike any other agency I've tried, Visiting Angels are punctual and reliable. The carers are enthusiastic and caring, and the agency is very flexible. Dad's health has improved dramatically whilst under their care. Huge thanks to the whole team involved in Dad's care. Highly recommend!
17 February 2020
It is rare to acknowledge that a service was to one's complete satisfaction, but such was the case with Visiting Angels. At every level - administration, implementation and application - there was excellence. We would recommend Visiting Angels to anyone requiring home care after surgery.
Latest Reviews for Visiting Angels South Hertfordshire
19 August 2024
Visiting Angels have been helping our family for the past year. We have been really happy with them, and really impressed by their service. They are friendly and compassionate; flexible when needed; and very patient. We are very grateful for their help, and we would recommend them!
12 June 2024
I am very happy with my Visiting Angels.
06 March 2024
I approached Visiting Angels after being let down by a different agency. They looked after my Mum, whose mental and physical health became progressively more challenging, with the utmost care and professionalism for the last year of her life. They also rearranged care very promptly after a hospital stay when she needed additional help. They never let us down. The manager is exceptional, agreeing to collect and deliver Christmas lunch supplies when I asked him (I don't live locally), buying her newspapers, and generally calling in when needed even on evenings and weekends. The day she was really ill with what turned out to be pneumonia, he called in on her at the end of the day to help her regular carer get her to bed. When Mum was unable to stand he made sure she got medical attention - he waited with her until the ambulance arrived. He is still helping me today with her now empty house, six months after her death. I feel very fortunate to have found Visiting Angels.
04 December 2023
The carers from Visiting Angels who have been caring for my mother and giving me respite have been wonderful. They have treated us with kindness and compassion and have been vigilant over Mother's state of health. Many thanks to you all. You have been flexible when it came to changes in Mother's care schedule, which is much appreciated. Overall, I have been satisfied with your care and do not hesitate to recommend you to friends and family.
17 August 2023
I have been using Visiting Angels for a year now, as my previous care company were very poor. I feel safe and they are trustworthy. I feel relaxed when they are here.
12 May 2023
We recently hired the services of Visiting Angels to help look after our elderly parents who have moved in with us. From the first point of contact, we were thoroughly impressed by the kindness and helpfulness of the service. The attentive and knowledgeable staff made the process seamless. We are so grateful to each of the team.
21 April 2022
Excellent service. Very flexible and accommodating to the needs of my mother. Easy to communicate with, they took on board individual needs. Lovely staff and good company. Made life easier for my mum and took away some of the stresses of everyday life. Thanks for a great service.
21 April 2022
Lovely caring service which gave Mum great support through difficult times. Always easy to contact and gave valuable feedback when asked. Always took Mum's needs and wishes into consideration and treated her with dignity and respect at all times. I highly recommend the Visiting Angels to anyone considering home care.
21 April 2022
Visiting Angels have been looking after my mother for the last eight months. It started as four evening visits, whilst a family holiday took place and there was no other family member to pop in and check on her. Then, as a family, we found ourselves in a situation where there was no one to look after Mum and keep an eye on her, so Visiting Angels, after a call and a chat, turned on a sixpence and saved the day for us, giving us peace of mind that Mum was being looked in on regularly. Visiting Angels kept in regular contact with the family, updating us on her needs, condition and the well being of our mum. They helped her to stay as independent as possible. As the daughter of someone they love dearly, I could not have asked for a better team of people to help me. Thank you, Visiting Angels. Hope you are there for me when I need help.
22 June 2021
The team at Visiting Angels looked after my dad for a few months last year after he became suddenly wheelchair-bound. They were always friendly, helpful and great at caring for him. I would definitely recommend their services.
30 April 2021
The team from Visiting Angels looked after my mother last year (2020) and were wonderful with her. We had used other care companies but Mum had never settled having strangers in her home. Visiting Angels but were different. They combined professionalism, compassion and companionship and she came to regard them as her friends as much as her carers. My mother passed away last December and I will always be grateful for the care and support that Visiting Angels provided in the last few months of her life. I wouldn't hesitate to recommend Visiting Angels.
08 April 2021
My relative, who is frail and housebound, had been with several care companies until he commenced with Visiting Angels. I am his only relative but unfortunately, we live 200 miles apart. I speak with him daily, so have a good idea of how he is doing physically and mentally. Since the move to Visiting Angels, I can tell my cousin is considerably less stressed. This has made my life easier. I have met the manager and some of his staff on several occasions and they have always been very professional. I know my cousin has made a good connection with his carers and that means a lot. I would have no hesitation in recommending Visiting Angels.
28 March 2021
I was looking to replace my Mother's care agency due to an unreliable service. After several phone calls and emails Visiting Angels - South Herts was the first company to respond. After the initial visit, we felt confident that they would be able to provide the reliable, friendly and caring service that we desired. Over the last fourteen months I can honestly say that they have provided the service they promised. They have treated my Mother with care, compassion and dignity. As my Mother's health deteriorated they were able to provide additional hours and even an overnight stay at short notice. The whole of the team have been extremely supportive which has continued after my Mother's passing.
24 March 2021
From day one we like what we heard. A quick telephone call and then a visit to our home (social distancing measure adhered to). The staff are very conscientious, especially during COVID and always made sure that my mother in law was kept safe. She thoroughly enjoyed her shopping trips out on a Tuesday, something we hope to reinstate in mid-April. As the in-laws are getting older, we may need to increase the care they need but I will not need to look any further. Visiting Angels are highly recommended, even with my mother-in-law's high standards.
22 March 2021
We have been very impressed with the responsive and flexible approach to the care of our mum. In these tricky times, Visiting Angels have gone out of their way to support my mum to live independently and provide bright moments in long days.
22 March 2021
Very sadly my father died in April last year unexpectedly. My father was my mother's carer. They were married for over 58 years. Initially, my mother was living with either myself or one of my sisters, but by the end of the summer, my mother wanted to live back in her own home. As my parents home is over an hour away from any of us, this felt like a huge step for all of us. However, after the end of the first visit made by Visiting Angels, the transition to independent living for my mother seemed a possibility and after a lot of telephone conversations, further visits and a great deal of patience from the organisation, we collaboratively put together a programme of visits/activities. The Angels, as we call them, are friendly, compassionate, reliable and flexible. Communication between key staff and us is good. Regular reviews are carried out and programmes adjusted. We feel reassured that my mother is in safe hands and with their support, is able to live in her own home. Thank you.
23 March 2020
I have had awful experiences of local agencies so I was very wary of trying again when needing care for my very sick Dad. However, Visiting Angels have been fantastic and have gone out of their way to make the transition into needing care so much smoother for Dad. The manager took the time to choose the right carers for Dad and he's very happy. The agency has made what could have been an extremely stressful time for both Dad and me into a very easy ride. So much so that I'm about to take on the agency to do some of my own care. Unlike any other agency I've tried, Visiting Angels are punctual and reliable. The carers are enthusiastic and caring, and the agency is very flexible. Dad's health has improved dramatically whilst under their care. Huge thanks to the whole team involved in Dad's care. Highly recommend!
17 February 2020
It is rare to acknowledge that a service was to one's complete satisfaction, but such was the case with Visiting Angels. At every level - administration, implementation and application - there was excellence. We would recommend Visiting Angels to anyone requiring home care after surgery.