Submit a Review for Serenity Care Solent Ltd
86 High Street, Lee-on-the-Solent, PO13 9DA
View Full Details of Serenity Care Solent LtdLatest Reviews for Serenity Care Solent Ltd
10 April 2025
It's been 6 years that my mum is being looked after by Serenity Care. I can only praise Serenity Care for their thorough approach and their genuine care. All the carers are very lovely and caring and the office staff is always available and very helpful.
10 April 2025
Serenity were brilliant and helped with both mum and dad at what was a very stressful and upsetting time. The carers were so kind to mum when her dementia was at its worse and they reassured her when she was very confused and frightened. They also did a brilliant job of helping dad return home and remain there for his last few weeks which is what he wanted - no matter what help he needed. They couldn't do enough to help despite mum wanting to remain independent and kept me informed of any concerns so we could come up with a plan. The office staff were so understanding - even when mum was phoning them in the middle of the night thinking it was daytime. Would not hesitate to recommend Serenity - THANK YOU
08 April 2025
Many thanks to all at Serenity Care for their outstanding support of our 95 year old mother since she came out of hospital at the end of January. All the care has been carefully tailored to suit her particular needs, and adjustments have been made as required over the weeks, so that her visits have now been reduced to just 2 per day. All of the carers are lovely and I am sure that chatting with them has all helped with Mum's recovery.
04 April 2025
Serenity Solent has provided excellent care for our Mum in her own home for the past year. Carers are professional, polite, punctual and patient and the reports of each visit, which can be read on the secure app, provide reassurance. Communication between family and the Serenity office team is very good and any queries are resolved promptly. I would definitely recommend Serenity Solent Care.
31 October 2024
I have to say that all of my carers are friendly, caring and diligent. My only criticism is that I would like to know in advance when the office has changed the rotas without asking me if it is convenient to alter my time slots.
24 October 2024
Just started my mum with Serenity Care. The overall transition period has been hassle-free. Lots of information was given when requested and has left me as worry-free as I can be. The office staff is friendly and efficient and the carers are lovely with my mum. Would highly recommend Serenity Care in such a scary and overwhelming time. Thank you.
18 October 2024
Serenity Care Solent provide an excellent, reliable service. They have been so flexible when we have needed to move things around. Their staff have always been very understanding of our requirements and helpful when needed. They have contacted us when they felt we should know anything or they had concerns. We're very happy with the service.
18 October 2024
Serenity Care has provided daily half-hour visits to my 96-year-old mother while I was away. A variety of ladies visited her, provided companionship and did the occasional bit of shopping for her. She was happy and it gave me peace of mind. I am very happy with the company and the service they provide.
18 October 2024
We were initially reluctant to go to an agency of any sort, having already developed our own team of private carers on whom we rely for 3x a day 7 days a week care for Granny. How amazing Serenity Care is! The individual attention to detail is fantastic! The home visits by the Manager prior to the booking of any carers worked wonderfully well and we were impressed with the level of detail which was then passed on to the lovely carers. It was a little bit more expensive per visit than we are used to, but then we only used them for emergencies when one of our (five) carers was on holiday. However, this was more than made up for by the flexibility and their ability to drop in at very short notice, and for the way in which I was able to adjust the schedule on the go. It all worked seamlessly well and we would have no hesitation in recommending the company.
18 October 2024
Our family were extremely pleased when we found Serenity Care Solent, the carers can communicate with Father well and the visits are calm, quiet and without the hint of any problems (the previous care agency we were set up with for 1 month was like some form of bizarre comedy act! It was then that we decided to go privately). Serenity is professional and decent at all times and very flexible as we do not require care visits on a daily basis. Carers etc. were all very new to us and it got off to a bad start but Serenity restored our faith in the whole thing. Well done and keep up the outstanding work!
18 October 2024
The carers are always friendly and look after my mum very well. Always keep me informed of anything they feel I should know with regard to her wellbeing. She gets to know her carers as they are usually the same and this helps her to feel comfortable around them.
27 December 2023
Very professional, friendly staff. Very good communication from managers down. I would highly recommend their services. Good continuity of staff attending my mother. They listen to her requests and give a great service.
19 December 2023
Very happy to provide positive feedback to Serenity, who has provided daily help and support to our elderly mother for the past few years. A good local company who have proved very efficient at a reasonable cost.
15 November 2023
I engaged Serenity Care Solent in April 2023, as my mum’s dementia progressed and regular care and companionship became necessary to allow Mum to continue to live in her own home safely. I am constantly impressed by the service and care provided by Serenity for my mother. On numerous occasions I have needed to adjust elements of Mum’s care, alter schedules and add additional days and tasks (like getting Mum and dog to the vets) and always the team at Serenity have willingly accommodated my needs. Their willingness to adapt and support, the warmth and care provided by their staff and the comfort and surety I enjoy, knowing they have Mum’s health, safety and mental wellbeing first and foremost, is a blessing. I cannot recommend the team highly enough and would have no question in recommending them to others seeking care services.
15 November 2023
Serenity Care Solent Ltd are providing such a high standard of help and care to my mum. She has her independence, this is achieved with the support of the care team. She now feels secure in her day to day life. The care team are true to the company name “Serenity”. Calm, peaceful and tranquil caring people. The care team always arrive at the agreed time, smiling and ensuring my mum has the support for any of her needs. This is reassuring for all her family members that can’t be there everyday. From my initial enquiry I was so impressed with their professional approach, knowledge and being so friendly. Highly recommend this local company, as all of the team truly care.
15 November 2023
My mother is very pleased with the care provided by Serenity Care. It allows her to remain relatively independent in her home while having the reassurance that any issues will be quickly picked up. She also very much enjoys the company the carers provide.
07 November 2023
We started to use Serenity Care for my father about four months ago. I felt the initial visit to look at what care was required showed how professional Serenity Care are, which made me feel at ease compared with the previous care agency we were using. Serenity carers are professional/polite and care for the people they look after. The office staff are always helpful and supportive. Would happily recommend Serenity Care.
07 November 2023
Serenity Care supports my mother and has enabled her to be more independent. As her health has improved, her care plan has been updated, and they have kept me informed of these changes. My mother’s carers are very friendly and flexible in supporting her needs.
02 November 2023
Serenity provides an excellent service. My mother really enjoys the carer's visits and they are very caring and attentive! It gives me peace of mind knowing she has someone going in the morning and evening.
01 November 2023
Great team of staff carers. Carers have demonstrated a real caring attitude during my parent's ongoing aged-related requirements for care. Regular and flexible care visits have given them a great deal of peace of mind.
Latest Reviews for Serenity Care Solent Ltd
10 April 2025
It's been 6 years that my mum is being looked after by Serenity Care. I can only praise Serenity Care for their thorough approach and their genuine care. All the carers are very lovely and caring and the office staff is always available and very helpful.
10 April 2025
Serenity were brilliant and helped with both mum and dad at what was a very stressful and upsetting time. The carers were so kind to mum when her dementia was at its worse and they reassured her when she was very confused and frightened. They also did a brilliant job of helping dad return home and remain there for his last few weeks which is what he wanted - no matter what help he needed. They couldn't do enough to help despite mum wanting to remain independent and kept me informed of any concerns so we could come up with a plan. The office staff were so understanding - even when mum was phoning them in the middle of the night thinking it was daytime. Would not hesitate to recommend Serenity - THANK YOU
08 April 2025
Many thanks to all at Serenity Care for their outstanding support of our 95 year old mother since she came out of hospital at the end of January. All the care has been carefully tailored to suit her particular needs, and adjustments have been made as required over the weeks, so that her visits have now been reduced to just 2 per day. All of the carers are lovely and I am sure that chatting with them has all helped with Mum's recovery.
04 April 2025
Serenity Solent has provided excellent care for our Mum in her own home for the past year. Carers are professional, polite, punctual and patient and the reports of each visit, which can be read on the secure app, provide reassurance. Communication between family and the Serenity office team is very good and any queries are resolved promptly. I would definitely recommend Serenity Solent Care.
31 October 2024
I have to say that all of my carers are friendly, caring and diligent. My only criticism is that I would like to know in advance when the office has changed the rotas without asking me if it is convenient to alter my time slots.
24 October 2024
Just started my mum with Serenity Care. The overall transition period has been hassle-free. Lots of information was given when requested and has left me as worry-free as I can be. The office staff is friendly and efficient and the carers are lovely with my mum. Would highly recommend Serenity Care in such a scary and overwhelming time. Thank you.
18 October 2024
Serenity Care Solent provide an excellent, reliable service. They have been so flexible when we have needed to move things around. Their staff have always been very understanding of our requirements and helpful when needed. They have contacted us when they felt we should know anything or they had concerns. We're very happy with the service.
18 October 2024
Serenity Care has provided daily half-hour visits to my 96-year-old mother while I was away. A variety of ladies visited her, provided companionship and did the occasional bit of shopping for her. She was happy and it gave me peace of mind. I am very happy with the company and the service they provide.
18 October 2024
We were initially reluctant to go to an agency of any sort, having already developed our own team of private carers on whom we rely for 3x a day 7 days a week care for Granny. How amazing Serenity Care is! The individual attention to detail is fantastic! The home visits by the Manager prior to the booking of any carers worked wonderfully well and we were impressed with the level of detail which was then passed on to the lovely carers. It was a little bit more expensive per visit than we are used to, but then we only used them for emergencies when one of our (five) carers was on holiday. However, this was more than made up for by the flexibility and their ability to drop in at very short notice, and for the way in which I was able to adjust the schedule on the go. It all worked seamlessly well and we would have no hesitation in recommending the company.
18 October 2024
Our family were extremely pleased when we found Serenity Care Solent, the carers can communicate with Father well and the visits are calm, quiet and without the hint of any problems (the previous care agency we were set up with for 1 month was like some form of bizarre comedy act! It was then that we decided to go privately). Serenity is professional and decent at all times and very flexible as we do not require care visits on a daily basis. Carers etc. were all very new to us and it got off to a bad start but Serenity restored our faith in the whole thing. Well done and keep up the outstanding work!
18 October 2024
The carers are always friendly and look after my mum very well. Always keep me informed of anything they feel I should know with regard to her wellbeing. She gets to know her carers as they are usually the same and this helps her to feel comfortable around them.
27 December 2023
Very professional, friendly staff. Very good communication from managers down. I would highly recommend their services. Good continuity of staff attending my mother. They listen to her requests and give a great service.
19 December 2023
Very happy to provide positive feedback to Serenity, who has provided daily help and support to our elderly mother for the past few years. A good local company who have proved very efficient at a reasonable cost.
15 November 2023
I engaged Serenity Care Solent in April 2023, as my mum’s dementia progressed and regular care and companionship became necessary to allow Mum to continue to live in her own home safely. I am constantly impressed by the service and care provided by Serenity for my mother. On numerous occasions I have needed to adjust elements of Mum’s care, alter schedules and add additional days and tasks (like getting Mum and dog to the vets) and always the team at Serenity have willingly accommodated my needs. Their willingness to adapt and support, the warmth and care provided by their staff and the comfort and surety I enjoy, knowing they have Mum’s health, safety and mental wellbeing first and foremost, is a blessing. I cannot recommend the team highly enough and would have no question in recommending them to others seeking care services.
15 November 2023
Serenity Care Solent Ltd are providing such a high standard of help and care to my mum. She has her independence, this is achieved with the support of the care team. She now feels secure in her day to day life. The care team are true to the company name “Serenity”. Calm, peaceful and tranquil caring people. The care team always arrive at the agreed time, smiling and ensuring my mum has the support for any of her needs. This is reassuring for all her family members that can’t be there everyday. From my initial enquiry I was so impressed with their professional approach, knowledge and being so friendly. Highly recommend this local company, as all of the team truly care.
15 November 2023
My mother is very pleased with the care provided by Serenity Care. It allows her to remain relatively independent in her home while having the reassurance that any issues will be quickly picked up. She also very much enjoys the company the carers provide.
07 November 2023
We started to use Serenity Care for my father about four months ago. I felt the initial visit to look at what care was required showed how professional Serenity Care are, which made me feel at ease compared with the previous care agency we were using. Serenity carers are professional/polite and care for the people they look after. The office staff are always helpful and supportive. Would happily recommend Serenity Care.
07 November 2023
Serenity Care supports my mother and has enabled her to be more independent. As her health has improved, her care plan has been updated, and they have kept me informed of these changes. My mother’s carers are very friendly and flexible in supporting her needs.
02 November 2023
Serenity provides an excellent service. My mother really enjoys the carer's visits and they are very caring and attentive! It gives me peace of mind knowing she has someone going in the morning and evening.
01 November 2023
Great team of staff carers. Carers have demonstrated a real caring attitude during my parent's ongoing aged-related requirements for care. Regular and flexible care visits have given them a great deal of peace of mind.