Submit a Review for Home Instead (Bristol East)
48 High Street, Bristol, BS15 3DR
View Full Details of Home Instead (Bristol East)Latest Reviews for Home Instead (Bristol East)
14 March 2025
My family really appreciate the splendid service provided by both the office staff and care givers. The office staff respond efficiently to all queries and are proactive in their approach to the care and wellbeing of my mother. They update information speedily ensuring everyone is fully aware of mum's care needs. Their attention to detail in communication gives confidence that all staff are working effectively to ensure a good level of service is constantly provided.
20 September 2024
Cannot praise Home Instead highly enough. All of my mum's carers were patient, kind and gentle with her. The area manager was always on hand for any queries or modifications to the package and was more than happy to come to the house for meetings.
01 May 2024
We cannot praise this home care company enough. Our elderly neighbour has been a client for the last couple of years and has found the carers unfailingly kind, caring and professional. We keep an eye on our neighbour as he has no close relatives in this country and Home Instead have been wonderful. Highly recommend.
07 February 2024
My dad says he really enjoys the care and support of the staff.
25 August 2023
Always found service good and am pleased with it.
11 April 2023
I found Home Instead to be most helpful and explanatory when phoning. The carers were well-introduced to me and they were helpful and caring. I couldn't fault them at all. An excellent experience at a very difficult time.
30 January 2023
Excellent care. Staff are very good.
24 January 2023
We had the utmost care and consideration for my mother. The ladies in the office were always kind and helpful. My mother's carer was simply the best. My mother looked forward to her daily visits. She brought great joy to my mother's life. Sadly Mum's health deteriorated and she has to go into a full time care home but we will always be grateful for the care and attention given to her.
13 December 2022
Staff arrived on time. Very pleasant. Did all the tasks required in a friendly manner. The office/admin staff were also helpful and knowledgeable. I will definitely recommend them and use the company again once the present situation with my parents has been sorted.
22 September 2022
Home Instead have been caring for our grandmother for the last six months. the staff are lovely. Kind, respectful and understanding of the support my grandmother needs. The app is great to be able to check on what's been going on. Having Home Instead gives us peace of mind. We are very grateful for all they do to support us.
19 September 2022
Personal care is provided in the evenings only to help get my partner to bed. Staff generally arrive on time and manage to perform all necessary tasks competently and efficiently well within the hour time slot. The small number of different staff invested in the care helps with the acceptance of the care she needs. Management send weekly timesheets electronically so I know when to expect and this is helpful and they contact me should there be any changes or issues in their ability to deliver care. The agency is however one of the more expensive in the area and allocated only the hour time slots where maybe 30 minutes or 45 minutes slots would suffice.
12 September 2022
I am very impressed by the care and support that my mum and I are experiencing from the whole team. The weekly assistance the carers give my mum is so special as they show such empathy even though she is nearing the end of her days. I would also like to praise the care manager who is also is very empathetic and gives myself and the carers such valuable support through her practical advice and concern for every client to be given a just life to the end of their days.
23 August 2022
The care manager and carers didn't just support Mum; they supported me and gave me advice at a time when I felt completed overwhelmed by circumstances. They were very caring towards Mum, even when she was being extremely challenging. They went above and beyond so many times. Thank you.
23 August 2022
I think the service and friendship is very good, they are all very friendly and kind. I would very much recommend them all.
15 August 2022
September 2021 Home Instead started caring for my mum at home with four visits per day seven days a week. They carried out their visits with first class care, attention and dignity, never once failing to be on time they are a first class company in every department.
13 July 2022
I am very satisfied with the service provided by Home Instead. The two carers who are assigned to me show patients, respect and treat me with dignity. The office team keep me informed of any changes that arise and are very helpful and supportive if I have a problem or need advice.
12 July 2022
Very helpful ladies. Do jobs well and a pleasant company.
25 April 2022
Home Instead have provided intermittent care for my father for over a year now. The administration of the care was efficient and thorough; the caregivers were all friendly, informative, understanding and committed. My father, who is a discerning judge, was always complimentary. Many thanks for a great job!
18 January 2022
The Home Instead (Bristol East) team have all been just amazing, from assessment, communication, liaising with me to sort out issues regularly. My Mother-In-Law although reluctant at first, having just come out of the hospital, by day 4 loved having carers to help her be independent in the bathroom, encourage her to walk, take care of her appearance and just boost that lack of confidence after 18 months of lockdown and isolation. A truly great company, teamwork, kindness, caring and professional. Thank you from all the family.
14 December 2021
Once we were both heading in the same direction and goal, namely her best interests. I have nothing but praise for the admin and staff. Whatever was required they managed to cater for her requirements, even at short notice. I only wish it was possible to reengage, but that is unlikely due to current issues - must add nothing to do with this company.
Latest Reviews for Home Instead (Bristol East)
14 March 2025
My family really appreciate the splendid service provided by both the office staff and care givers. The office staff respond efficiently to all queries and are proactive in their approach to the care and wellbeing of my mother. They update information speedily ensuring everyone is fully aware of mum's care needs. Their attention to detail in communication gives confidence that all staff are working effectively to ensure a good level of service is constantly provided.
20 September 2024
Cannot praise Home Instead highly enough. All of my mum's carers were patient, kind and gentle with her. The area manager was always on hand for any queries or modifications to the package and was more than happy to come to the house for meetings.
01 May 2024
We cannot praise this home care company enough. Our elderly neighbour has been a client for the last couple of years and has found the carers unfailingly kind, caring and professional. We keep an eye on our neighbour as he has no close relatives in this country and Home Instead have been wonderful. Highly recommend.
07 February 2024
My dad says he really enjoys the care and support of the staff.
25 August 2023
Always found service good and am pleased with it.
11 April 2023
I found Home Instead to be most helpful and explanatory when phoning. The carers were well-introduced to me and they were helpful and caring. I couldn't fault them at all. An excellent experience at a very difficult time.
30 January 2023
Excellent care. Staff are very good.
24 January 2023
We had the utmost care and consideration for my mother. The ladies in the office were always kind and helpful. My mother's carer was simply the best. My mother looked forward to her daily visits. She brought great joy to my mother's life. Sadly Mum's health deteriorated and she has to go into a full time care home but we will always be grateful for the care and attention given to her.
13 December 2022
Staff arrived on time. Very pleasant. Did all the tasks required in a friendly manner. The office/admin staff were also helpful and knowledgeable. I will definitely recommend them and use the company again once the present situation with my parents has been sorted.
22 September 2022
Home Instead have been caring for our grandmother for the last six months. the staff are lovely. Kind, respectful and understanding of the support my grandmother needs. The app is great to be able to check on what's been going on. Having Home Instead gives us peace of mind. We are very grateful for all they do to support us.
19 September 2022
Personal care is provided in the evenings only to help get my partner to bed. Staff generally arrive on time and manage to perform all necessary tasks competently and efficiently well within the hour time slot. The small number of different staff invested in the care helps with the acceptance of the care she needs. Management send weekly timesheets electronically so I know when to expect and this is helpful and they contact me should there be any changes or issues in their ability to deliver care. The agency is however one of the more expensive in the area and allocated only the hour time slots where maybe 30 minutes or 45 minutes slots would suffice.
12 September 2022
I am very impressed by the care and support that my mum and I are experiencing from the whole team. The weekly assistance the carers give my mum is so special as they show such empathy even though she is nearing the end of her days. I would also like to praise the care manager who is also is very empathetic and gives myself and the carers such valuable support through her practical advice and concern for every client to be given a just life to the end of their days.
23 August 2022
The care manager and carers didn't just support Mum; they supported me and gave me advice at a time when I felt completed overwhelmed by circumstances. They were very caring towards Mum, even when she was being extremely challenging. They went above and beyond so many times. Thank you.
23 August 2022
I think the service and friendship is very good, they are all very friendly and kind. I would very much recommend them all.
15 August 2022
September 2021 Home Instead started caring for my mum at home with four visits per day seven days a week. They carried out their visits with first class care, attention and dignity, never once failing to be on time they are a first class company in every department.
13 July 2022
I am very satisfied with the service provided by Home Instead. The two carers who are assigned to me show patients, respect and treat me with dignity. The office team keep me informed of any changes that arise and are very helpful and supportive if I have a problem or need advice.
12 July 2022
Very helpful ladies. Do jobs well and a pleasant company.
25 April 2022
Home Instead have provided intermittent care for my father for over a year now. The administration of the care was efficient and thorough; the caregivers were all friendly, informative, understanding and committed. My father, who is a discerning judge, was always complimentary. Many thanks for a great job!
18 January 2022
The Home Instead (Bristol East) team have all been just amazing, from assessment, communication, liaising with me to sort out issues regularly. My Mother-In-Law although reluctant at first, having just come out of the hospital, by day 4 loved having carers to help her be independent in the bathroom, encourage her to walk, take care of her appearance and just boost that lack of confidence after 18 months of lockdown and isolation. A truly great company, teamwork, kindness, caring and professional. Thank you from all the family.
14 December 2021
Once we were both heading in the same direction and goal, namely her best interests. I have nothing but praise for the admin and staff. Whatever was required they managed to cater for her requirements, even at short notice. I only wish it was possible to reengage, but that is unlikely due to current issues - must add nothing to do with this company.