Submit a Review for Pathways of Hope
12 northgate, Gobey, Chichester, PO19 1BA
View Full Details of Pathways of HopeLatest Reviews for Pathways of Hope
16 May 2024
The carers are kind, caring and helpful but as they travel by bus, they don't have enough time allotted between clients. As a result, it is difficult for them not to be late. They sometimes have to walk long distances on foot as the buses are not reliable. They sometimes have no travelling time included in their timetable. That is one appointment at 15 to 15.30 then one at 15.30! Miles away.
09 May 2024
I have found the carers very helpful and kind at all times. They respect me and we get on well, having a laugh and chat at times. If I have any problems I ring the office and they advise me on what to do. They cook my dinners for me and clear up afterwards and don't leave until they have checked that I have everything I want until they're back later. I have them 4 times daily. Very satisfied.
11 April 2024
Don't always listen to requests/needs. Mostly left body all uncovered during wash (no dignity). Don't understand food requests due to language barriers. Time restraints not long enough for meals or care before rushing off. Front left open and insecure on numerous occasions - safeguarding risk. When medications change carers don't believe patient, even though she doesn't have dementia. She's to be involved and listened to in all matters.
08 March 2024
All staff are our friends.
28 February 2024
The staff/carers are very nice, they make me feel at ease in all aspects of my care needs, it’s a pity that they can’t carry out basic first aid duties. The office staff are nice too and most are carers themselves, they need to get problems solved quickly like cars, rotas, i.e. if a client asks for a time for the care team to start, they don’t want to start 15 minutes or longer, in some cases up to 4 hours, with sorry we are late, they might need changing or medication.
26 December 2023
The carers that look after my mum are just lovely. It gives me great peace of mind knowing that they are going in to see to her needs and have a chat when I'm not able to. They are always happy and cheerful, and my mum looks forward to them coming in. Thank you!
13 January 2023
I have received excellent service from all. Carers are kind and efficient.
12 January 2023
The carers are very polite even when dealing with me ob a grumpy day. Since moving to Hampshire, my care has improved and I am well looked after. Professional teams have made sure I have all the right equipment in place to help me in and out od bed and I now can stay in bed the whole night whereas before, I slept most nights in my recliner chair. I feel so grateful for the care I receive that enables me to live at home with my family. Lif is good at 90 years old!
23 December 2022
Professional care with a smile and tender touch. Knowledgeable hoist management and put me at ease. I look forward to making them part of my care team. Neat appearance and good uniform all add to a team that work in harmony with the client.
07 December 2021
My father had carers in three times a day to attend to him. They were friendly staff and worked quickly. One issue we did have was sometime they would be delayed getting there, especially in the morning but this would be due to other clients overrunning. I can confirm this as when my father need additional time they willingly spent it with him, this would have therefore had a knock-on affect with later clients.
21 October 2021
Absolutely useless. Untrained staff who couldn't wait to leave to get to the next job. I don't blame the staff but they did not understand the basics of home care and were consistently late. Another example of companies cashing in on the home care sector with cheap, poorly trained labour.
Latest Reviews for Pathways of Hope
16 May 2024
The carers are kind, caring and helpful but as they travel by bus, they don't have enough time allotted between clients. As a result, it is difficult for them not to be late. They sometimes have to walk long distances on foot as the buses are not reliable. They sometimes have no travelling time included in their timetable. That is one appointment at 15 to 15.30 then one at 15.30! Miles away.
09 May 2024
I have found the carers very helpful and kind at all times. They respect me and we get on well, having a laugh and chat at times. If I have any problems I ring the office and they advise me on what to do. They cook my dinners for me and clear up afterwards and don't leave until they have checked that I have everything I want until they're back later. I have them 4 times daily. Very satisfied.
11 April 2024
Don't always listen to requests/needs. Mostly left body all uncovered during wash (no dignity). Don't understand food requests due to language barriers. Time restraints not long enough for meals or care before rushing off. Front left open and insecure on numerous occasions - safeguarding risk. When medications change carers don't believe patient, even though she doesn't have dementia. She's to be involved and listened to in all matters.
08 March 2024
All staff are our friends.
28 February 2024
The staff/carers are very nice, they make me feel at ease in all aspects of my care needs, it’s a pity that they can’t carry out basic first aid duties. The office staff are nice too and most are carers themselves, they need to get problems solved quickly like cars, rotas, i.e. if a client asks for a time for the care team to start, they don’t want to start 15 minutes or longer, in some cases up to 4 hours, with sorry we are late, they might need changing or medication.
26 December 2023
The carers that look after my mum are just lovely. It gives me great peace of mind knowing that they are going in to see to her needs and have a chat when I'm not able to. They are always happy and cheerful, and my mum looks forward to them coming in. Thank you!
13 January 2023
I have received excellent service from all. Carers are kind and efficient.
12 January 2023
The carers are very polite even when dealing with me ob a grumpy day. Since moving to Hampshire, my care has improved and I am well looked after. Professional teams have made sure I have all the right equipment in place to help me in and out od bed and I now can stay in bed the whole night whereas before, I slept most nights in my recliner chair. I feel so grateful for the care I receive that enables me to live at home with my family. Lif is good at 90 years old!
23 December 2022
Professional care with a smile and tender touch. Knowledgeable hoist management and put me at ease. I look forward to making them part of my care team. Neat appearance and good uniform all add to a team that work in harmony with the client.
07 December 2021
My father had carers in three times a day to attend to him. They were friendly staff and worked quickly. One issue we did have was sometime they would be delayed getting there, especially in the morning but this would be due to other clients overrunning. I can confirm this as when my father need additional time they willingly spent it with him, this would have therefore had a knock-on affect with later clients.
21 October 2021
Absolutely useless. Untrained staff who couldn't wait to leave to get to the next job. I don't blame the staff but they did not understand the basics of home care and were consistently late. Another example of companies cashing in on the home care sector with cheap, poorly trained labour.