Submit a Review for Helping Hands Home Care (Harlow)
40 High Street, Harlow, CM17 0DW
View Full Details of Helping Hands Home Care (Harlow)Latest Reviews for Helping Hands Home Care (Harlow)
11 April 2025
Helping Hands carers have always provided excellent support, They have covered all the visits required to enable my mother in law to remain independent. The regular reviews are a very useful way to ensure the gradually increasing needs are promptly and properly met. Highly recommend from all of us.
09 April 2025
Generally speaking our experience is very positive. My husband loves his regular carers and they are always polite and respectful to me too. The only problems occur when we need relief carers and often we just manage on our own then.
02 April 2025
Helping Hands are a professional team of carers. The office team work exceptionally hard to ensure demands are met from clients, always accommodating with flexibility and last minute changes to care plans. They listen, and they actually do care. Mum felt well looked after, and so did I as mums primary carer. I needed the support and Helping Hands endeavoured to provide it. The process was easy to manage, making short notice changes and providing extra care sessions stress-free to arrange. Helping Hands offered me a little peace of mind when I desperately needed that respite. I can't thank the team enough and would highly recommend the company if you are looking for reliable and trustworthy carers with excellent communication.
02 April 2025
Helping Hands has offered us a fantastic balance of support and independence. The communication has been honest and supportive, allowing us to build a plan that gives dad everything he needs and a routine that really works for him. We really appreciate being part of the Helping Hands family.
25 March 2025
I found a caring positive group of careers who helped Mum. Very grateful to those who supported us which included the office staff. I found that talking with them we could work together to achieve and meet Mums needs. As a service user under times of stress there was always support & understanding. Very pleased & grateful to have found Helping Hands.
08 January 2025
My sisters and I are extremely happy with the service provided by the carers and more importantly so is our Mother. They are always on time and get on with the duties that are asked of them. They are very polite, friendly, professional, carry out an excellent job and also use their initiative if they see something needs addressing. We all feel very confident and reassured that our mother is getting the help she needs to allow her to stay in her own home and know that if needed in the future we can increase the carers input knowing they'll provide a sensitive, caring and professional service.
06 December 2024
The carers from Helping Hands Home Care (Harlow) were reactive and sensitive in dealing with my Mother whose dementia has been deepening. Everyone was always kind and arrived on time which helped my sister and I make plans for activities with Mum. Requests for changes in care plan were quickly and easily initiated. As the dementia progresses we have had to constantly move with it so changes were regular. Overall a really good provider.
03 December 2024
Helping Hands Harlow are invaluable to me in caring for my elderly parents. I am kept informed by the team which go out of their way to be helpful and build positive relationships with myself and my parents. My parents have daily visits and importantly, they really like and appreciate the help they receive. I feel so supported by the Helping Hands team as I live such a long distance away from my parents. Thank you!
03 December 2024
Really grateful for all the input from the agency just before my brother went into a care home. They were amazing and went over and beyond what help and support was needed at the time. Thank you so much. Can't recommend Helping Hands Home Care highly enough.
31 August 2023
I can not praise Helping Hands highly enough for the care and support my mum has received over the last year. They have made it possible for her to stay in her own home for longer. They have always treated Mum as an individual and shown interest in the stories of her younger life. The daily reports were very helpful. I wouldn’t hesitate to recommend Helping Hands to anyone in need of some support in their home.
26 April 2023
With the assistance of Helping Hands carers, my parents have been able to continue living in their own home as independently as possible. The carers work to a comprehensive care plan, guiding and supporting whenever they can, but stepping in and taking charge when needed. I have met a number of the team and they have all been: friendly, polite, caring and professional. The Branch Care Manager and office staff are readily available to discuss any issues, whether raised by the family, or noted by the carers. If carers have noted a welfare concern, the office will make contact promptly to agree next steps, involving external agencies if necessary. The care package has been invaluable to my parents for personal care, meals and other domestic tasks. It is also very reassuring for the family to know that there will be a daily welfare check, especially on days when we cannot visit ourselves. Thank you Helping Hands!
13 January 2023
I would like to say how fantastic all the carers from Helping Hands have been. They are kind, caring and reliable. The carers who have helped look after my Mum and Dad have been absolutely lovely and the help and support they have provided has been invaluable and is very much appreciated. I wish that other families in need of care could have access to the same standard of high-quality care that Helping Hands provides. I would definitely recommend them to others.
16 December 2022
I've been looked after by quite a few care agencies, but Helping Hands is the best by a long way. Carers turn up on time every day. The organisation is run very smoothly and professionally. Care plans are in place and kept to. One of the two things I like the most is that they seem to have bulletproof reliability. The other thing I love about Helping Hands is the quality of their carers. They are friendly, kind and helpful and are able to help me with personal care leaving my dignity intact. Helping Hands are the best of the best!
19 October 2022
Sadly Mum only used Helping Hands services for a short time as she decided to move to a care home but during the few weeks she found the carers to be very kind, punctual and flexible in their approach. They would cook her the food she wanted and carry out tasks in the kitchen. They also watered her hanging baskets. One day Mum decided she didn't want any tasks undertaken so the carer sat and chatted to her. I would recommend Helping Hands.
10 October 2022
Since the managers have changed on a frequent basis, Helping Hands Harlow has gone from bad to worst. They now have a manager that doesn't seem to give a dam about customers' welfare. Excellent choice if you just want to unload your loved ones, but keep clear if you care about them, until there's new management in charge.
04 June 2022
The carers treat my father with dignity. I have peace of mind knowing someone is going in each day. It works best for us when the same carer attends, rather than a selection of people, which Helping Hands Home Care do try to do.
03 June 2022
Losing some of your independence is tough as you get older but Helping hands have helped Mum remain in her own home. Everyone we have met has been kind and caring and go out of their way to engage with Mum. I would definitely recommend.
30 May 2022
For the last 6 months, we have had the services of help with housework for one hour a week. This has made a tremendous difference to me, particularly, because as an old woman of 81 with chronic osteoporosis I had found housework an enormous challenge and very difficult. The Helping Hands 'cleaners' have been marvellous and ever ready to do whatever I asked. It's made it possible to spend more time with my frail and ailing husband of 89. I have really appreciated the help and my husband has too.We had 5 different cleaners in a short space of time in the beginning which I found some getting used to, but recently we have had the services of one member of staff which has been excellent.
25 March 2022
Helpful, friendly carers. Efficient office staff. I would recommend helping hands, the prices are a little high compared with some other providers.
25 March 2022
All the carers who look after my Aunt are very kind and helpful. They all go out of their way to make sure she is happy and comfortable. The team are also very flexible as they take her to her group once a month. Her elder sister is in a residential care home and they have not seen each other for over a year but the team were good enough to take my Aunt to see her last month.
Latest Reviews for Helping Hands Home Care (Harlow)
11 April 2025
Helping Hands carers have always provided excellent support, They have covered all the visits required to enable my mother in law to remain independent. The regular reviews are a very useful way to ensure the gradually increasing needs are promptly and properly met. Highly recommend from all of us.
09 April 2025
Generally speaking our experience is very positive. My husband loves his regular carers and they are always polite and respectful to me too. The only problems occur when we need relief carers and often we just manage on our own then.
02 April 2025
Helping Hands are a professional team of carers. The office team work exceptionally hard to ensure demands are met from clients, always accommodating with flexibility and last minute changes to care plans. They listen, and they actually do care. Mum felt well looked after, and so did I as mums primary carer. I needed the support and Helping Hands endeavoured to provide it. The process was easy to manage, making short notice changes and providing extra care sessions stress-free to arrange. Helping Hands offered me a little peace of mind when I desperately needed that respite. I can't thank the team enough and would highly recommend the company if you are looking for reliable and trustworthy carers with excellent communication.
02 April 2025
Helping Hands has offered us a fantastic balance of support and independence. The communication has been honest and supportive, allowing us to build a plan that gives dad everything he needs and a routine that really works for him. We really appreciate being part of the Helping Hands family.
25 March 2025
I found a caring positive group of careers who helped Mum. Very grateful to those who supported us which included the office staff. I found that talking with them we could work together to achieve and meet Mums needs. As a service user under times of stress there was always support & understanding. Very pleased & grateful to have found Helping Hands.
08 January 2025
My sisters and I are extremely happy with the service provided by the carers and more importantly so is our Mother. They are always on time and get on with the duties that are asked of them. They are very polite, friendly, professional, carry out an excellent job and also use their initiative if they see something needs addressing. We all feel very confident and reassured that our mother is getting the help she needs to allow her to stay in her own home and know that if needed in the future we can increase the carers input knowing they'll provide a sensitive, caring and professional service.
06 December 2024
The carers from Helping Hands Home Care (Harlow) were reactive and sensitive in dealing with my Mother whose dementia has been deepening. Everyone was always kind and arrived on time which helped my sister and I make plans for activities with Mum. Requests for changes in care plan were quickly and easily initiated. As the dementia progresses we have had to constantly move with it so changes were regular. Overall a really good provider.
03 December 2024
Helping Hands Harlow are invaluable to me in caring for my elderly parents. I am kept informed by the team which go out of their way to be helpful and build positive relationships with myself and my parents. My parents have daily visits and importantly, they really like and appreciate the help they receive. I feel so supported by the Helping Hands team as I live such a long distance away from my parents. Thank you!
03 December 2024
Really grateful for all the input from the agency just before my brother went into a care home. They were amazing and went over and beyond what help and support was needed at the time. Thank you so much. Can't recommend Helping Hands Home Care highly enough.
31 August 2023
I can not praise Helping Hands highly enough for the care and support my mum has received over the last year. They have made it possible for her to stay in her own home for longer. They have always treated Mum as an individual and shown interest in the stories of her younger life. The daily reports were very helpful. I wouldn’t hesitate to recommend Helping Hands to anyone in need of some support in their home.
26 April 2023
With the assistance of Helping Hands carers, my parents have been able to continue living in their own home as independently as possible. The carers work to a comprehensive care plan, guiding and supporting whenever they can, but stepping in and taking charge when needed. I have met a number of the team and they have all been: friendly, polite, caring and professional. The Branch Care Manager and office staff are readily available to discuss any issues, whether raised by the family, or noted by the carers. If carers have noted a welfare concern, the office will make contact promptly to agree next steps, involving external agencies if necessary. The care package has been invaluable to my parents for personal care, meals and other domestic tasks. It is also very reassuring for the family to know that there will be a daily welfare check, especially on days when we cannot visit ourselves. Thank you Helping Hands!
13 January 2023
I would like to say how fantastic all the carers from Helping Hands have been. They are kind, caring and reliable. The carers who have helped look after my Mum and Dad have been absolutely lovely and the help and support they have provided has been invaluable and is very much appreciated. I wish that other families in need of care could have access to the same standard of high-quality care that Helping Hands provides. I would definitely recommend them to others.
16 December 2022
I've been looked after by quite a few care agencies, but Helping Hands is the best by a long way. Carers turn up on time every day. The organisation is run very smoothly and professionally. Care plans are in place and kept to. One of the two things I like the most is that they seem to have bulletproof reliability. The other thing I love about Helping Hands is the quality of their carers. They are friendly, kind and helpful and are able to help me with personal care leaving my dignity intact. Helping Hands are the best of the best!
19 October 2022
Sadly Mum only used Helping Hands services for a short time as she decided to move to a care home but during the few weeks she found the carers to be very kind, punctual and flexible in their approach. They would cook her the food she wanted and carry out tasks in the kitchen. They also watered her hanging baskets. One day Mum decided she didn't want any tasks undertaken so the carer sat and chatted to her. I would recommend Helping Hands.
10 October 2022
Since the managers have changed on a frequent basis, Helping Hands Harlow has gone from bad to worst. They now have a manager that doesn't seem to give a dam about customers' welfare. Excellent choice if you just want to unload your loved ones, but keep clear if you care about them, until there's new management in charge.
04 June 2022
The carers treat my father with dignity. I have peace of mind knowing someone is going in each day. It works best for us when the same carer attends, rather than a selection of people, which Helping Hands Home Care do try to do.
03 June 2022
Losing some of your independence is tough as you get older but Helping hands have helped Mum remain in her own home. Everyone we have met has been kind and caring and go out of their way to engage with Mum. I would definitely recommend.
30 May 2022
For the last 6 months, we have had the services of help with housework for one hour a week. This has made a tremendous difference to me, particularly, because as an old woman of 81 with chronic osteoporosis I had found housework an enormous challenge and very difficult. The Helping Hands 'cleaners' have been marvellous and ever ready to do whatever I asked. It's made it possible to spend more time with my frail and ailing husband of 89. I have really appreciated the help and my husband has too.We had 5 different cleaners in a short space of time in the beginning which I found some getting used to, but recently we have had the services of one member of staff which has been excellent.
25 March 2022
Helpful, friendly carers. Efficient office staff. I would recommend helping hands, the prices are a little high compared with some other providers.
25 March 2022
All the carers who look after my Aunt are very kind and helpful. They all go out of their way to make sure she is happy and comfortable. The team are also very flexible as they take her to her group once a month. Her elder sister is in a residential care home and they have not seen each other for over a year but the team were good enough to take my Aunt to see her last month.