Submit a Review for Alcedo Care Preston
1 Pittman Court, Pittman Way, Fulwood, Preston, PR2 9ZG
View Full Details of Alcedo Care PrestonLatest Reviews for Alcedo Care Preston
14 March 2025
The staff here are great for my grandma and treat her with respect and kindness which is lovely to see especially as the will be there for the foreseeable. She seems happy to be there. Keep up the good work!
11 March 2025
Alcedo have been very helpful in supporting my husband, they have made our day to day life much easier with such friendly faces. I can not thank Alcedo enough for what they have done for our family and quality of life.
06 February 2025
The care is trouble-free, my mum loves the carers and has made friends with them. We would all be very sad if any did leave. The service is what was expected and more.
05 February 2025
The care provision from Alcedo Care Preston in the last 6 months has been excellent. My son really enjoys all the activities with staff. Support workers are professional, caring and dedicated. We could not do without the support and respite provided by Alcedo. Thank you.
06 September 2024
My mother finds the carers extremely helpful, friendly and supportive. They perform all tasks very professionally.
16 August 2024
Reliable staff, approachable office staff, and no problem that can't be solved.
20 May 2024
My experiences with Alcedo Care are completely satisfactory. The carers are caring and efficient, they are punctual and treat my husband with respect and dignity during their duties. Nothing is too much trouble and are always polite and caring and treat us both with dignity and respect.
20 May 2024
My carer is always friendly and does all the jobs I need help with. My carer does my jobs the way I like them doing. I'm always treated with respect and dignity. If anything comes up i.e. like pop across to the shop, open a window that I can't - the carer will do it for me. If I need a meal, the carer is always happy to do this for me. I like the way my carer can see things that need doing that I hadn't seen. They will do this without question. I enjoy my chats on visits.
17 May 2024
My aunt has been really happy with the care from all the carers and the management of the office team. They have given our family a great sense of peace of mind. They genuinely care and go over and above the expected. Highly recommend!
15 May 2024
I have been with Alcdeo Care around two years and all the carers have been great. The staff in the office are wonderful and always happy to help. The carers always do as I ask without a second thought. I couldn't speak highly enough of everyone. Four members of staff in particular all go above and beyond. They always take the time to chat and have a laugh with me. Three other particular members of staff are always at the other end of the phone.
09 April 2024
Initial problems - to get to the correct hours needed at critical times, the biggest problem was getting through to the local county council (up to 1-hour wait on telephone) otherwise, the service given was good. In some cases, over and beyond the call of duty, for this we are very grateful.
09 February 2024
From day one Alcedo have been exceptional. Everyone, carers, office staff & management have been compassionate, knowledgeable, friendly & professional. Always there when support was needed, not only for my relative but for me as well. Phone calls are always either answered quickly or promptly returned, unbiased advice is given & anything needed is put in place. Communication is excellent. Always going above & beyond what other providers have done. Regular reviews are held, even when the care package is suspended due to long-stay hospital admissions. Highly recommend Alcedo, huge thanks to all the staff for helping make a difficult situation as easy as possible. They really 'care'.
06 September 2023
The care provided was exceptional and above all expectations. The Alcedo Team, including carers, assessors and management have gone above and beyond in the service that has been provided. I would recommend Alcedo Care to family and friends without hesitation.
09 May 2023
My mother-in-law has support from this company. The carers are lovely and it's so reassuring for my wife and I to have reliable support during such a difficult transition. The carers make my wife and mother-in-law feel listened to and supported.
12 April 2023
My nan recently started with this company. They were so professional from the assessment to the care she is receiving. I don't have to worry as much now as I know they are a phone call away. The carer went above and beyond making an extra fuss on my nan's birthday which we all appreciated, thank you.
24 March 2023
I have been with Alcedo Care Preston for over 2 years. The carers are brilliant, caring and very professional, nothing is to much trouble for them. My regular carers are like family and I could not live with out them. I have been with other companies in the past and I can say Alcedo are one of the best out there. I would recommend them.
09 March 2023
Alcedo Care is a very good care agency. The staff are very professional at all times. Always neat and tidy and wearing PPE. They are always efficient and sensitive to my needs. The office staff always answer any queries I may have quickly.
22 February 2023
Alcedo Care are good, friendly staff. Carers always presented nicely. I look forward to my visits. The office staff are very helpful and will change things to suit my needs when possible. I would recommend Alcedo Care.
14 June 2022
Absolutely nothing but trouble, constantly turning up three and a half hours late. Rudeness and abuse from two carers. One was swearing do you want to eat mouldy bread. When I have complained they cancelled my contract but it was meant to be in writing but I got it by telephone. I contacted the Area Manager on the 28th of April and she hasn't bothered dealing with it. The Manager at Preston has a lot to learn. The way you treat your staff is outrageous. No one will answer my complaints since early April they promised they wouldn't leave me without care. The best bit is the price you charged. I rang up a few times angry but that was down to my mental health issues and behaviour problems which I have been diagnosed with and I have emphysema. All this company thinks of is making a profit. But 95 per cent of carers I give 100 per cent great. Job is managed poorly.
01 June 2021
It would be nice if management would stick to times as agreed, not what suits them. Whenever you ring up to complain about times agreed they say, 'yes, yes, yes', then revert back to what suits them. I don't have any problem with the carers, they all do a great job. My only complaint is with management.
Latest Reviews for Alcedo Care Preston
14 March 2025
The staff here are great for my grandma and treat her with respect and kindness which is lovely to see especially as the will be there for the foreseeable. She seems happy to be there. Keep up the good work!
11 March 2025
Alcedo have been very helpful in supporting my husband, they have made our day to day life much easier with such friendly faces. I can not thank Alcedo enough for what they have done for our family and quality of life.
06 February 2025
The care is trouble-free, my mum loves the carers and has made friends with them. We would all be very sad if any did leave. The service is what was expected and more.
05 February 2025
The care provision from Alcedo Care Preston in the last 6 months has been excellent. My son really enjoys all the activities with staff. Support workers are professional, caring and dedicated. We could not do without the support and respite provided by Alcedo. Thank you.
06 September 2024
My mother finds the carers extremely helpful, friendly and supportive. They perform all tasks very professionally.
16 August 2024
Reliable staff, approachable office staff, and no problem that can't be solved.
20 May 2024
My experiences with Alcedo Care are completely satisfactory. The carers are caring and efficient, they are punctual and treat my husband with respect and dignity during their duties. Nothing is too much trouble and are always polite and caring and treat us both with dignity and respect.
20 May 2024
My carer is always friendly and does all the jobs I need help with. My carer does my jobs the way I like them doing. I'm always treated with respect and dignity. If anything comes up i.e. like pop across to the shop, open a window that I can't - the carer will do it for me. If I need a meal, the carer is always happy to do this for me. I like the way my carer can see things that need doing that I hadn't seen. They will do this without question. I enjoy my chats on visits.
17 May 2024
My aunt has been really happy with the care from all the carers and the management of the office team. They have given our family a great sense of peace of mind. They genuinely care and go over and above the expected. Highly recommend!
15 May 2024
I have been with Alcdeo Care around two years and all the carers have been great. The staff in the office are wonderful and always happy to help. The carers always do as I ask without a second thought. I couldn't speak highly enough of everyone. Four members of staff in particular all go above and beyond. They always take the time to chat and have a laugh with me. Three other particular members of staff are always at the other end of the phone.
09 April 2024
Initial problems - to get to the correct hours needed at critical times, the biggest problem was getting through to the local county council (up to 1-hour wait on telephone) otherwise, the service given was good. In some cases, over and beyond the call of duty, for this we are very grateful.
09 February 2024
From day one Alcedo have been exceptional. Everyone, carers, office staff & management have been compassionate, knowledgeable, friendly & professional. Always there when support was needed, not only for my relative but for me as well. Phone calls are always either answered quickly or promptly returned, unbiased advice is given & anything needed is put in place. Communication is excellent. Always going above & beyond what other providers have done. Regular reviews are held, even when the care package is suspended due to long-stay hospital admissions. Highly recommend Alcedo, huge thanks to all the staff for helping make a difficult situation as easy as possible. They really 'care'.
06 September 2023
The care provided was exceptional and above all expectations. The Alcedo Team, including carers, assessors and management have gone above and beyond in the service that has been provided. I would recommend Alcedo Care to family and friends without hesitation.
09 May 2023
My mother-in-law has support from this company. The carers are lovely and it's so reassuring for my wife and I to have reliable support during such a difficult transition. The carers make my wife and mother-in-law feel listened to and supported.
12 April 2023
My nan recently started with this company. They were so professional from the assessment to the care she is receiving. I don't have to worry as much now as I know they are a phone call away. The carer went above and beyond making an extra fuss on my nan's birthday which we all appreciated, thank you.
24 March 2023
I have been with Alcedo Care Preston for over 2 years. The carers are brilliant, caring and very professional, nothing is to much trouble for them. My regular carers are like family and I could not live with out them. I have been with other companies in the past and I can say Alcedo are one of the best out there. I would recommend them.
09 March 2023
Alcedo Care is a very good care agency. The staff are very professional at all times. Always neat and tidy and wearing PPE. They are always efficient and sensitive to my needs. The office staff always answer any queries I may have quickly.
22 February 2023
Alcedo Care are good, friendly staff. Carers always presented nicely. I look forward to my visits. The office staff are very helpful and will change things to suit my needs when possible. I would recommend Alcedo Care.
14 June 2022
Absolutely nothing but trouble, constantly turning up three and a half hours late. Rudeness and abuse from two carers. One was swearing do you want to eat mouldy bread. When I have complained they cancelled my contract but it was meant to be in writing but I got it by telephone. I contacted the Area Manager on the 28th of April and she hasn't bothered dealing with it. The Manager at Preston has a lot to learn. The way you treat your staff is outrageous. No one will answer my complaints since early April they promised they wouldn't leave me without care. The best bit is the price you charged. I rang up a few times angry but that was down to my mental health issues and behaviour problems which I have been diagnosed with and I have emphysema. All this company thinks of is making a profit. But 95 per cent of carers I give 100 per cent great. Job is managed poorly.
01 June 2021
It would be nice if management would stick to times as agreed, not what suits them. Whenever you ring up to complain about times agreed they say, 'yes, yes, yes', then revert back to what suits them. I don't have any problem with the carers, they all do a great job. My only complaint is with management.