Submit a Review for Carefound Home Care (West Bridgford)
Bridgford Business Centre, 29 Bridgford Road, West Bridgford, Nottingham, NG2 6AU
View Full Details of Carefound Home Care (West Bridgford)Latest Reviews for Carefound Home Care (West Bridgford)
15 April 2025
This was my husband's first experience of live in respite care and he was very anxious. The carer was so kind and attentive that he has been reassured and happy to use the service again. Thank you to Carefound and the carer for enabling me to have a lovely break. We will be asking you again.
09 April 2025
My experience as a first time service was very good. I had a one week respite care while my private carer (of eight years) was on holiday. The care manager came and introduced me to the company and then came with the carer on their first day. By the end of the week became to my ways. I have Parkinson's syndrome with no dementia, I was very pleased to be treated with dignity and I have booked two more separate months later in the year. The carers showed signs of good training. I was very concerned that the accounts department took a repeat payment of my account. This was rectified quickly with an apology.
01 April 2025
Found all staff, friendly and helpful.
27 March 2025
All appointments made are assisted by a carer being in attendance by taking my partner to fulfill her appointments and escorted back home. This arrangement is working quite well and satisfactory. Also help is provided when required to carry out ironing, bedmaking and other light household duties such as light meals, also gentle walks and exercises are carried out including blood pressure checks.
18 March 2025
Although my mother is only receiving welfare visits in her care home at the current time these are very satisfying for her. It is reassuring to have issues raised by the carers as I only see what happens in the evenings.
18 March 2025
The team at West Bridgford provide an efficient and compassionate service. We have found their communication to be excellent and are reassured that they will contact us if any issues arise that need sorting. The office team in particular are quick to respond to queries and they are willing to change arrangements or provide additional services to fit with the needs of the service user.
04 November 2024
My husband has been receiving support from the staff at the West Bridgford branch for a few months. Both carers are unfailingly kind, patient and have got to know him well. Although he is no longer able to anticipate their visits, while they are present he enjoys their conversation and support. The staff in the office always quick to respond to my queries and have shown flexibility when I needed to change arrangements. I would have no hesitation in recommending Carefound Home Care and feel reassured by the professional approach of all staff members I have met.
04 November 2024
Very friendly and efficient service. Lots of extra information about further support has been provided and the liason with the GP is very useful. Communication is efficient and straightforward and it is very useful being able to see immediate feedback on the app. The carers provide a friendly and caring service and mum loves their visits. Thank you.
29 July 2024
Excellent care for Mum was provided by a number of carers. Always on time, polite and considerate, and act according to Mum's wishes and needs. Work with Mum to maintain independence and mobility and watch health issues carefully. I am always kept informed and called if there are any issues or concerns noted. Lots of liaison on return from a recent hospital stay and to increase levels of care when needed. Very considerate of being in someone's home, looking after that as well as Mum. Slightly more costly than some other options but worth it for peace of mind, professional outlook, and reliability.
15 July 2024
We have been using Carefound Homecare since March and couldn't be more pleased. My mother was quite nervous about having a carer visit but she now looks forward to it. Every carer she sees has taken the time to get to know her and the time they spend together makes such a difference to her. They are always so punctual and manage to get so much done in the time they have! We appreciate how well-informed we are kept as well. Thank you.
13 May 2024
My elderly parents had excellent care from Carefound. The carers were all kind, thoughtful, and attentive. They went above and beyond their normal duties which was much appreciated by our family. I can't recommend them high enough! Thank you!
21 February 2024
Mum is provided with excellent care and companionship and I know views her carers as friends. Her quality of life has improved and also that of her family as it was becoming difficult to manage Mum's care 24/7. The management are adaptable to any changes requested where possible.
21 February 2024
We have had carers from Carefound work with both my mum and dad over the last couple of years. They are always respectful and punctual. Many of them go over and above their role!
20 February 2024
Very pleased with our carer, very helpful and good with my husband who has Alzheimer's. I am pleased with everything that they do.
16 February 2024
I find it hard to review something when I have not been using the service for that long. I feel my carer and myself are now getting to know one another better. There have been rather too many breaks since joining Carefound on an ad-hoc basis, due to unforeseen circumstances, and this has slowed the 'getting to know you' process, but I feel we are there now. My family is in the USA are paying for your service, I don't know how much.
22 September 2023
We have been very pleased with the quality of care given to my mother. Carers are friendly and very sensitive to Mum’s needs. The level of service is highly professional and is underpinned by the excellent management by one staff member in particular. She has been immediately available to answer any questions I may have and highly efficient. Whilst on holiday, I have appreciated being able to look at the app to see how my mum is doing. I am delighted to recommend this service.
15 August 2023
Delighted to give a five-star review (would have given you more, if that was possible). We have been receiving two visits per week for many weeks now. It has been a boon to have the continuity of the same person coming out on every visit. This has provided us with the obvious advantages, but also the reassurance that you operate with long-term staff rather than short-term stand-ins. The caregiving staff have been courteous, considerate and knowledgeable. More importantly, they seem to be dedicated to their role and not simply doing a job. Your organisational setup is superb. You have provided us with an App to easily access your digital records and see the care plans and the updates after each visit. You have also kept in touch with us through regular emails and telephone calls. All in all, an excellent set-up and wonderful people. Thank you.
12 May 2023
Prior to Carefound Home Care supporting us, my mum was admitted to hospital. She had been adamant that she was coping with looking after herself and wouldn't need help when she was discharged. The carers did not rush the visits when my mum got anxious. Slowly, my mum is gaining confidence and is engaging with them more. We have had to try a variety of different time slots and the Carefound team has been eager to work with me to get a schedule that best suits my mum. This week, a carer spotted similar symptoms to those that caused my mum to be admitted to hospital. The manager contacted me about her concerns and offered to liaise with our GP. The team worked together to make arrangements for tests and took her down to the pharmacist to be reviewed as well. I was kept informed on progress. I would highly recommend the team for its caring, professional service. Also, it has provided lovely personal touches - thanks for the coronation cupcake. I couldn't be happier to have found Carefound!
22 February 2023
I appreciate the same person visiting each time who always does as asked. It takes a while to get used to other helpers-for them as well as myself or family.
06 February 2023
If you are looking for a truly caring and professional yet personal service from a care company, you will not do better than Carefound Home Care. They have surpassed my expectations in all respects and we feel very lucky to have found them for the care of my elderly mother. The management and carers are always willing to go the extra mile, whether it's to fit in extra visits at short notice, arrange medical appointments directly so that the carers can take my mother to them or to notify me straight away if there are any potential problems. My mother was adamant she didn't want carers but she really seems to enjoy and look forward to their visits. They genuinely seem to care about her well-being and we feel she has improved physically and mentally since they started their visits. We live a long way away so the Carefound app is also very useful as a real-time update on how my mother is doing on a day-to-day basis. Thank you, home care!
Latest Reviews for Carefound Home Care (West Bridgford)
15 April 2025
This was my husband's first experience of live in respite care and he was very anxious. The carer was so kind and attentive that he has been reassured and happy to use the service again. Thank you to Carefound and the carer for enabling me to have a lovely break. We will be asking you again.
09 April 2025
My experience as a first time service was very good. I had a one week respite care while my private carer (of eight years) was on holiday. The care manager came and introduced me to the company and then came with the carer on their first day. By the end of the week became to my ways. I have Parkinson's syndrome with no dementia, I was very pleased to be treated with dignity and I have booked two more separate months later in the year. The carers showed signs of good training. I was very concerned that the accounts department took a repeat payment of my account. This was rectified quickly with an apology.
01 April 2025
Found all staff, friendly and helpful.
27 March 2025
All appointments made are assisted by a carer being in attendance by taking my partner to fulfill her appointments and escorted back home. This arrangement is working quite well and satisfactory. Also help is provided when required to carry out ironing, bedmaking and other light household duties such as light meals, also gentle walks and exercises are carried out including blood pressure checks.
18 March 2025
Although my mother is only receiving welfare visits in her care home at the current time these are very satisfying for her. It is reassuring to have issues raised by the carers as I only see what happens in the evenings.
18 March 2025
The team at West Bridgford provide an efficient and compassionate service. We have found their communication to be excellent and are reassured that they will contact us if any issues arise that need sorting. The office team in particular are quick to respond to queries and they are willing to change arrangements or provide additional services to fit with the needs of the service user.
04 November 2024
My husband has been receiving support from the staff at the West Bridgford branch for a few months. Both carers are unfailingly kind, patient and have got to know him well. Although he is no longer able to anticipate their visits, while they are present he enjoys their conversation and support. The staff in the office always quick to respond to my queries and have shown flexibility when I needed to change arrangements. I would have no hesitation in recommending Carefound Home Care and feel reassured by the professional approach of all staff members I have met.
04 November 2024
Very friendly and efficient service. Lots of extra information about further support has been provided and the liason with the GP is very useful. Communication is efficient and straightforward and it is very useful being able to see immediate feedback on the app. The carers provide a friendly and caring service and mum loves their visits. Thank you.
29 July 2024
Excellent care for Mum was provided by a number of carers. Always on time, polite and considerate, and act according to Mum's wishes and needs. Work with Mum to maintain independence and mobility and watch health issues carefully. I am always kept informed and called if there are any issues or concerns noted. Lots of liaison on return from a recent hospital stay and to increase levels of care when needed. Very considerate of being in someone's home, looking after that as well as Mum. Slightly more costly than some other options but worth it for peace of mind, professional outlook, and reliability.
15 July 2024
We have been using Carefound Homecare since March and couldn't be more pleased. My mother was quite nervous about having a carer visit but she now looks forward to it. Every carer she sees has taken the time to get to know her and the time they spend together makes such a difference to her. They are always so punctual and manage to get so much done in the time they have! We appreciate how well-informed we are kept as well. Thank you.
13 May 2024
My elderly parents had excellent care from Carefound. The carers were all kind, thoughtful, and attentive. They went above and beyond their normal duties which was much appreciated by our family. I can't recommend them high enough! Thank you!
21 February 2024
Mum is provided with excellent care and companionship and I know views her carers as friends. Her quality of life has improved and also that of her family as it was becoming difficult to manage Mum's care 24/7. The management are adaptable to any changes requested where possible.
21 February 2024
We have had carers from Carefound work with both my mum and dad over the last couple of years. They are always respectful and punctual. Many of them go over and above their role!
20 February 2024
Very pleased with our carer, very helpful and good with my husband who has Alzheimer's. I am pleased with everything that they do.
16 February 2024
I find it hard to review something when I have not been using the service for that long. I feel my carer and myself are now getting to know one another better. There have been rather too many breaks since joining Carefound on an ad-hoc basis, due to unforeseen circumstances, and this has slowed the 'getting to know you' process, but I feel we are there now. My family is in the USA are paying for your service, I don't know how much.
22 September 2023
We have been very pleased with the quality of care given to my mother. Carers are friendly and very sensitive to Mum’s needs. The level of service is highly professional and is underpinned by the excellent management by one staff member in particular. She has been immediately available to answer any questions I may have and highly efficient. Whilst on holiday, I have appreciated being able to look at the app to see how my mum is doing. I am delighted to recommend this service.
15 August 2023
Delighted to give a five-star review (would have given you more, if that was possible). We have been receiving two visits per week for many weeks now. It has been a boon to have the continuity of the same person coming out on every visit. This has provided us with the obvious advantages, but also the reassurance that you operate with long-term staff rather than short-term stand-ins. The caregiving staff have been courteous, considerate and knowledgeable. More importantly, they seem to be dedicated to their role and not simply doing a job. Your organisational setup is superb. You have provided us with an App to easily access your digital records and see the care plans and the updates after each visit. You have also kept in touch with us through regular emails and telephone calls. All in all, an excellent set-up and wonderful people. Thank you.
12 May 2023
Prior to Carefound Home Care supporting us, my mum was admitted to hospital. She had been adamant that she was coping with looking after herself and wouldn't need help when she was discharged. The carers did not rush the visits when my mum got anxious. Slowly, my mum is gaining confidence and is engaging with them more. We have had to try a variety of different time slots and the Carefound team has been eager to work with me to get a schedule that best suits my mum. This week, a carer spotted similar symptoms to those that caused my mum to be admitted to hospital. The manager contacted me about her concerns and offered to liaise with our GP. The team worked together to make arrangements for tests and took her down to the pharmacist to be reviewed as well. I was kept informed on progress. I would highly recommend the team for its caring, professional service. Also, it has provided lovely personal touches - thanks for the coronation cupcake. I couldn't be happier to have found Carefound!
22 February 2023
I appreciate the same person visiting each time who always does as asked. It takes a while to get used to other helpers-for them as well as myself or family.
06 February 2023
If you are looking for a truly caring and professional yet personal service from a care company, you will not do better than Carefound Home Care. They have surpassed my expectations in all respects and we feel very lucky to have found them for the care of my elderly mother. The management and carers are always willing to go the extra mile, whether it's to fit in extra visits at short notice, arrange medical appointments directly so that the carers can take my mother to them or to notify me straight away if there are any potential problems. My mother was adamant she didn't want carers but she really seems to enjoy and look forward to their visits. They genuinely seem to care about her well-being and we feel she has improved physically and mentally since they started their visits. We live a long way away so the Carefound app is also very useful as a real-time update on how my mother is doing on a day-to-day basis. Thank you, home care!