Submit a Review for Home Instead (West Lothian)
Unit 9 Grampian Court, Beveridge Square, Livingston, EH54 6QF
View Full Details of Home Instead (West Lothian)Latest Reviews for Home Instead (West Lothian)
27 March 2025
My 101 year old very independent Aunt was taken seriously ill in January. Home Instead had been recommended to my young cousin who contacted them. Our initial meeting with the manager proved to be positive, empathetic and supportive, our needs immediately identified, suggestions made and a meeting with my aunt who though very unwell was met by smiles from both of them. Our Aunt has bonded with the carers who are treating her with the dignity, respect and care she deserves at her great age. The daily app updates app are excellent and allows those who visit her daily to enjoy our visits and long chats as she reminisces over the many adventures she has had during her long life without the worry of caring for her needs. Night time care allows us to sleep without the extra stress of receiving late night emergency calls and though our Aunt would very much like to regain her independence I know she is appreciative of the swift reactions to her night time needs. Thank you Home Instead.
12 March 2025
I am delighted with the care my Dad has been given with Home Instead. The staff are kind friendly and nothing is too much trouble. As a family we have asked for changes in Dad's care week on week and the staff have always been happy to oblige
26 February 2025
I was delighted with our experience of Home Instead. They took great care to match their providers with my mum's personality, and it made a tremendous difference. They really took time to understand the person, and they have very good staff who were just right to give my mum the companionship which was so important to her. Things also got done, as well as that, and with a very light but effective touch. Communication was very frequent and thorough too. I couldn't have asked for more and I would highly recommend Home Instead to anyone who needs this service.
24 April 2024
I switched care provider to Home Instead to provide care for my elderly mum who has dementia in June 2023 after a bad experience with another West Lothian care provider. From the onset, my mum has received fantastic care from the team and I can’t speak highly enough of the care pros. My mum has had some health issues over the past months and the team have been attentive and supportive to not only my mum but also myself to assist with her care/health. I would highly recommend Home Instead and their care professionals in the event you are seeking care for a loved one.
24 April 2024
The staff are all wonderful. They treat my mother with care and respect. My mum's wishes are always observed and her dignity is always respected. They spend time chatting with her and she can enjoy laughing with them. My mum has dementia and she sees them as welcome friends. I trust the management to support both my mum and me if changes are required to my mum's care and inform me of any concerns. They do an excellent job of supporting and caring for my mum. They are invaluable.
24 April 2024
Home Instead has been a massive help to my Mum over the past few months. They have enabled my Mum to stay at home through their excellent ongoing care. They have a number of care providers who over the course of the past few months have all built up positive relationships with my Mum, this has allowed her to build up her confidence and also build a new network of people she can confide in and rely on. They have really met all expectations with their care, dedication and personal approach to my mum's needs, alongside providing advice which in turn has supported my mum's independence, which is the most important thing. The admin staff have also been a massive help, nothing is too much trouble for them and they have solved numerous issues at sometimes very short notice. I’d recommend Home Instead to anyone needing help to ensure their loved ones can maintain their independence in the comfort of their own home.
23 April 2024
Professional, reliable and caring are the words which come to mind when thinking about Home Instead. My mother-in-law has been using the service for over a year now and we have found them nothing but flexible and adaptable to her changing needs, for example, they arranged extra companionship visits whilst a friend was away for an extended period. A surprise benefit has been the visits from other carers who cover holidays etc; at first reluctant, my mother-in-law now enjoys their visits as it lets her hear and talk about new things. The careful matching of all the carers to her is a testament to the background work all the team puts in to make this a first-class, professional and caring service, which as the name suggests is helping my mother-in-law remain in her own home - thank you.
05 April 2024
The carers are efficient, understanding, kind, caring with lovely personalities making the days they come the best days of my week as I live alone so don't see people as my family don't live near me. When I started to plan to have help I thought of carers doing housework, I got that and much more, by feeling special by the way I am treated.
18 May 2023
I had to urgently get carers in for my mum in August 2022. Home Instead have been a godsend. From the very beginning, the level of service and support has been outstanding. The caregivers are absolutely lovely and never make you feel they are rushed and I know my mum really looks forward to them coming and having a good chat about things. They are responsible for giving out Mum's medication and I have total trust in them. Everyone I have had contact with from the manager down, have been brilliant. The app that they use to report on each visit is really helpful.
18 May 2023
My mum has been using the service for about 18 months, having unfortunately lost another provider due to staffing difficulties. The assessment process was thorough and it was clear how the service worked and we have been able to make adjustments as Mum's needs have changed. Communication is excellent, I find it especially useful to check how Mum is via the app almost daily. I am very impressed by the quality of the care my mother receives, the carers are clearly well-trained and competent, following the care plan agreed. Most importantly each has developed a relationship with my mother that is compassionate and caring. The service has been totally reliable and we have never been let down. Most importantly, my mother feels safe with her carers and I am reassured that they will raise any concerns they have very quickly.
23 January 2023
This agency, in my opinion, is proving the best care in my area. The service user, my husband, was always treated with dignity and respect. The management of the care has been excellent. I couldn't have asked for better care for my dear husband and that included practical help and emotional support for me as his principal carer. I would recommend Home Instead wholeheartedly.
08 August 2022
My mother was in need of support with her personal care in her own home, after a significant amount of research I contacted Home Instead in September 2021. The team were understanding, empathetic of my situation and offered support with care quickly. This was much appreciated. The team of caregivers were amazing, patient and true professionals. They quickly gained Mum’s trust showing her understanding of her personal needs which maintained her dignity despite the intimate nature of the support that was provided. My mum looked forward to their daily visits, which became the highlight of her day. The caregivers took time to chat with Mum and got to know her well, this was evidenced when she was admitted to hospital when she was visited by a member of her professional caregivers. Thank you, which doesn’t really express my gratitude, to all Home Instead staff for the support/care you have provided to Mum and myself. I would highly recommend Home Instead as a service for a loved one.
07 June 2022
We have been using Home Instead since November 2021 and are absolutely delighted with the service our mother/mother-in-law has received, she has continuity of care with, where possible the same carer seeing her on a daily basis, they are prompt and warm and friendly. They diary how she is on a daily basis and what they have done with her which is a great help to us, they have been very accommodating with us as a family as her care needs have changed fairly rapidly and from request to actually putting extra care in place we were delighted that this was done almost immediately. The team take great care to listen to what is required and try to meet all requests where possible. We did not think our mother would accept care as readily as she has but this is down to the attitude of staff, they don't wear uniforms which brings a sense of normality to her care. Carers encourage her to get out and about and go above and beyond regularly. Cannot recommend this service highly enough.
10 May 2022
I look forward to my carers coming to my house. They are all good and different in their own ways. I enjoy their company. They take me out and about.
31 March 2022
The service provided to my Dad is superb. It is bespoke and individualised to meet his preferences. There is a real sense from the CareGivers of having got to know him and lots of examples of their thoughtfulness, above and beyond what is expected. I can’t praise the team enough- it’s so reassuring to have them involved.
30 March 2022
I have been using Home Instead for almost 12-months to care for my relative. Home Instead has been keen to find caregivers who would have things in common with my relative and would be able to cope with both her dementia and physical needs. They do this admirably. They try, wherever possible, to take the client out for coffee, encourage her to go for a walk, accompany her on medical appointments, and arrange hairdresser visits. On occasion, when sudden hospital admissions have occurred, they have taken items in as required and then collected and returned her home. They use their initiative, which is invaluable, and often suggests potential solutions to any domestic difficulties that arise. There is a great deal of diplomacy needed when dealing with a person with dementia, and Home Instead recognise this. Each caregiver follows the management prepared plan carefully, meaning nothing is missed. I have no hesitation in recommending this company for both its efficiency and compassion.
30 March 2022
Best thing our family has done. The carers/companions are excellent. Mum has struck a bond with them. Interestingly, she can tell me all about her day and what she’s done. Great service, highly recommend.
27 October 2021
Since first contact with Home Instead in early July, we have established a good relationship with a very pleasant team of carers. We think we get on with all, and we are very satisfied with the service received.
23 September 2021
My dad has been a client of Home Instead Livingston since July and already my family and I can see a marked difference in my dad. From the initial contact right through to the provision of service, it has been so easy to communicate with the team and I was so impressed by their understanding and flexibility. We set up a care package that met my dad’s needs and gave me peace of mind as his main carer. My dad, while wary at first of having people come into his home, has very much enjoyed the company of his caregivers and it has made quite a big difference to his daily life even in a relatively short time. They have particularly helped when unexpected problems occur such as power cuts! He was delighted when they appeared with a small gift and cake on his 90th birthday! It’s all these small touches that make a difference. Thank you!
29 April 2021
I'm delighted with the service Home Instead, Livingston provide. They have been great to deal with and the process from initial discussion, to the support package starting was quick and efficient. The support they provide has been a great help to my mum and dad and they look forward to the visits.
Latest Reviews for Home Instead (West Lothian)
27 March 2025
My 101 year old very independent Aunt was taken seriously ill in January. Home Instead had been recommended to my young cousin who contacted them. Our initial meeting with the manager proved to be positive, empathetic and supportive, our needs immediately identified, suggestions made and a meeting with my aunt who though very unwell was met by smiles from both of them. Our Aunt has bonded with the carers who are treating her with the dignity, respect and care she deserves at her great age. The daily app updates app are excellent and allows those who visit her daily to enjoy our visits and long chats as she reminisces over the many adventures she has had during her long life without the worry of caring for her needs. Night time care allows us to sleep without the extra stress of receiving late night emergency calls and though our Aunt would very much like to regain her independence I know she is appreciative of the swift reactions to her night time needs. Thank you Home Instead.
12 March 2025
I am delighted with the care my Dad has been given with Home Instead. The staff are kind friendly and nothing is too much trouble. As a family we have asked for changes in Dad's care week on week and the staff have always been happy to oblige
26 February 2025
I was delighted with our experience of Home Instead. They took great care to match their providers with my mum's personality, and it made a tremendous difference. They really took time to understand the person, and they have very good staff who were just right to give my mum the companionship which was so important to her. Things also got done, as well as that, and with a very light but effective touch. Communication was very frequent and thorough too. I couldn't have asked for more and I would highly recommend Home Instead to anyone who needs this service.
24 April 2024
I switched care provider to Home Instead to provide care for my elderly mum who has dementia in June 2023 after a bad experience with another West Lothian care provider. From the onset, my mum has received fantastic care from the team and I can’t speak highly enough of the care pros. My mum has had some health issues over the past months and the team have been attentive and supportive to not only my mum but also myself to assist with her care/health. I would highly recommend Home Instead and their care professionals in the event you are seeking care for a loved one.
24 April 2024
The staff are all wonderful. They treat my mother with care and respect. My mum's wishes are always observed and her dignity is always respected. They spend time chatting with her and she can enjoy laughing with them. My mum has dementia and she sees them as welcome friends. I trust the management to support both my mum and me if changes are required to my mum's care and inform me of any concerns. They do an excellent job of supporting and caring for my mum. They are invaluable.
24 April 2024
Home Instead has been a massive help to my Mum over the past few months. They have enabled my Mum to stay at home through their excellent ongoing care. They have a number of care providers who over the course of the past few months have all built up positive relationships with my Mum, this has allowed her to build up her confidence and also build a new network of people she can confide in and rely on. They have really met all expectations with their care, dedication and personal approach to my mum's needs, alongside providing advice which in turn has supported my mum's independence, which is the most important thing. The admin staff have also been a massive help, nothing is too much trouble for them and they have solved numerous issues at sometimes very short notice. I’d recommend Home Instead to anyone needing help to ensure their loved ones can maintain their independence in the comfort of their own home.
23 April 2024
Professional, reliable and caring are the words which come to mind when thinking about Home Instead. My mother-in-law has been using the service for over a year now and we have found them nothing but flexible and adaptable to her changing needs, for example, they arranged extra companionship visits whilst a friend was away for an extended period. A surprise benefit has been the visits from other carers who cover holidays etc; at first reluctant, my mother-in-law now enjoys their visits as it lets her hear and talk about new things. The careful matching of all the carers to her is a testament to the background work all the team puts in to make this a first-class, professional and caring service, which as the name suggests is helping my mother-in-law remain in her own home - thank you.
05 April 2024
The carers are efficient, understanding, kind, caring with lovely personalities making the days they come the best days of my week as I live alone so don't see people as my family don't live near me. When I started to plan to have help I thought of carers doing housework, I got that and much more, by feeling special by the way I am treated.
18 May 2023
I had to urgently get carers in for my mum in August 2022. Home Instead have been a godsend. From the very beginning, the level of service and support has been outstanding. The caregivers are absolutely lovely and never make you feel they are rushed and I know my mum really looks forward to them coming and having a good chat about things. They are responsible for giving out Mum's medication and I have total trust in them. Everyone I have had contact with from the manager down, have been brilliant. The app that they use to report on each visit is really helpful.
18 May 2023
My mum has been using the service for about 18 months, having unfortunately lost another provider due to staffing difficulties. The assessment process was thorough and it was clear how the service worked and we have been able to make adjustments as Mum's needs have changed. Communication is excellent, I find it especially useful to check how Mum is via the app almost daily. I am very impressed by the quality of the care my mother receives, the carers are clearly well-trained and competent, following the care plan agreed. Most importantly each has developed a relationship with my mother that is compassionate and caring. The service has been totally reliable and we have never been let down. Most importantly, my mother feels safe with her carers and I am reassured that they will raise any concerns they have very quickly.
23 January 2023
This agency, in my opinion, is proving the best care in my area. The service user, my husband, was always treated with dignity and respect. The management of the care has been excellent. I couldn't have asked for better care for my dear husband and that included practical help and emotional support for me as his principal carer. I would recommend Home Instead wholeheartedly.
08 August 2022
My mother was in need of support with her personal care in her own home, after a significant amount of research I contacted Home Instead in September 2021. The team were understanding, empathetic of my situation and offered support with care quickly. This was much appreciated. The team of caregivers were amazing, patient and true professionals. They quickly gained Mum’s trust showing her understanding of her personal needs which maintained her dignity despite the intimate nature of the support that was provided. My mum looked forward to their daily visits, which became the highlight of her day. The caregivers took time to chat with Mum and got to know her well, this was evidenced when she was admitted to hospital when she was visited by a member of her professional caregivers. Thank you, which doesn’t really express my gratitude, to all Home Instead staff for the support/care you have provided to Mum and myself. I would highly recommend Home Instead as a service for a loved one.
07 June 2022
We have been using Home Instead since November 2021 and are absolutely delighted with the service our mother/mother-in-law has received, she has continuity of care with, where possible the same carer seeing her on a daily basis, they are prompt and warm and friendly. They diary how she is on a daily basis and what they have done with her which is a great help to us, they have been very accommodating with us as a family as her care needs have changed fairly rapidly and from request to actually putting extra care in place we were delighted that this was done almost immediately. The team take great care to listen to what is required and try to meet all requests where possible. We did not think our mother would accept care as readily as she has but this is down to the attitude of staff, they don't wear uniforms which brings a sense of normality to her care. Carers encourage her to get out and about and go above and beyond regularly. Cannot recommend this service highly enough.
10 May 2022
I look forward to my carers coming to my house. They are all good and different in their own ways. I enjoy their company. They take me out and about.
31 March 2022
The service provided to my Dad is superb. It is bespoke and individualised to meet his preferences. There is a real sense from the CareGivers of having got to know him and lots of examples of their thoughtfulness, above and beyond what is expected. I can’t praise the team enough- it’s so reassuring to have them involved.
30 March 2022
I have been using Home Instead for almost 12-months to care for my relative. Home Instead has been keen to find caregivers who would have things in common with my relative and would be able to cope with both her dementia and physical needs. They do this admirably. They try, wherever possible, to take the client out for coffee, encourage her to go for a walk, accompany her on medical appointments, and arrange hairdresser visits. On occasion, when sudden hospital admissions have occurred, they have taken items in as required and then collected and returned her home. They use their initiative, which is invaluable, and often suggests potential solutions to any domestic difficulties that arise. There is a great deal of diplomacy needed when dealing with a person with dementia, and Home Instead recognise this. Each caregiver follows the management prepared plan carefully, meaning nothing is missed. I have no hesitation in recommending this company for both its efficiency and compassion.
30 March 2022
Best thing our family has done. The carers/companions are excellent. Mum has struck a bond with them. Interestingly, she can tell me all about her day and what she’s done. Great service, highly recommend.
27 October 2021
Since first contact with Home Instead in early July, we have established a good relationship with a very pleasant team of carers. We think we get on with all, and we are very satisfied with the service received.
23 September 2021
My dad has been a client of Home Instead Livingston since July and already my family and I can see a marked difference in my dad. From the initial contact right through to the provision of service, it has been so easy to communicate with the team and I was so impressed by their understanding and flexibility. We set up a care package that met my dad’s needs and gave me peace of mind as his main carer. My dad, while wary at first of having people come into his home, has very much enjoyed the company of his caregivers and it has made quite a big difference to his daily life even in a relatively short time. They have particularly helped when unexpected problems occur such as power cuts! He was delighted when they appeared with a small gift and cake on his 90th birthday! It’s all these small touches that make a difference. Thank you!
29 April 2021
I'm delighted with the service Home Instead, Livingston provide. They have been great to deal with and the process from initial discussion, to the support package starting was quick and efficient. The support they provide has been a great help to my mum and dad and they look forward to the visits.