Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Bluebird Care Caerphilly & Merthyr

stars
stars 16 April 2025
Very pleased with service given with care team.
Review from Glynton B (Husband of Client/Service User)
stars
stars 11 April 2025
Excellent service, all carers really helpful, caring and supportive to my Dad's needs. They treat him with dignity and respect that he may take a little longer. Would highly recommend this care provider.
Review from T J (Daughter of Client/Service User)
stars
stars 11 April 2025
We started with Bluebirds Care in January 2025 and are very happy with the care my husband receives. The carers are all lovely, professional and respectful. My husband even received a bunch of daffodils from them on St. Davids Day, what a lovely personal touch. We are happy with the service provided and would highly recommend Blebirds Care.
Review from D M (Wife of Client/Service User)
stars
stars 07 April 2025
Staff have been fantastic with my grandfather. Having care has put less strain and pressure on the family. We are grateful to all the staff that has helped and supported us throughout a tough time. There have been some that have gone above and beyond, shown dedication to their work. Highly recommended by all of us. Thank you all.
Review from Sarah M (Granddaughter of Client/Service User)
stars
stars 07 April 2025
Carers have been very professional in their job. Very polite on phone when making contact with myself and leaving notes for myself to read when necessary, also going out of their way to do a bit of shopping i.e. bread and milk
Review from Phil F (Son of Client/Service User)
stars
stars 27 September 2024
An excellent service provider with lovely carers who treat my husband with respect and dignity. I have been very impressed with the fact that senior staff have undertaken spot checks on the carers. The only negative is that sometimes there is not consistency in carers which someone living with dementia needs.
Review from Lorraine W (Wife of Client/Service User)
stars
stars 12 April 2023
The service provided has been excellent. Everyone we have liaised with has been extremely friendly, professional and very thorough in making sure all relevant information is known.
Review from Sarah J (Daughter of Client/Service User)