Submit a Review for Alina Homecare Ipswich
Unit E, Bristol Court, Betts Avenue, Martlesham Heath, Ipswich, IP5 3RY
View Full Details of Alina Homecare IpswichLatest Reviews for Alina Homecare Ipswich
04 November 2024
Although my mother only needed a short-term care package and ultimately didn't need it, I can't praise Alina Homecare's Ipswich Branch Manager highly enough for all her hard work. She was quick to respond to our initial enquiries, was professional, yet warm and understanding, efficient, extremely helpful and did all she could to assist us. I would certainly contact Alina Homecare Ipswich Branch again if ever care was needed.
23 September 2024
I needed a care company to assist my mother as she had fallen and broken her hip. I contacted Alina and I must say that the Manager at Martlesham was fantastic came around on the day I phoned sorted everything out, and was absolutely first-class in her attention to detail and everything. She will get you exactly what you require and when. The whole team of carers are very nice kind and work hard. I would strongly recommend using this company to anyone thank you all very much for a wonderful time. Best regards
28 August 2024
I have had no problems with this company. The initial consultation was thorough and carried out with care and compassion. This allowed my care to be tailored to my needs. I suffer from severe arthritis throughout my body which limits my ability to perform many tasks around the home. I currently have someone coming in for two hours a week to help me with general housework and some personal care. The staff are friendly, caring, and compassionate. I get continuity of care. Most of the time the same carer comes each week, and, on the rare occasions she is unable to come, her replacement is the same person each time. This is especially important to me as they know my routines and the layout of my cupboards etc., meaning I am not constantly repeating myself every time someone new comes. Each week they email me a rota telling me who will be coming that week, and I get a phone call on the day if they are going to be late. In short, Alina has made my life a lot more bearable. Thank you.
17 July 2024
My mother required care and I was looking for a care provider in Ipswich and I came across Alina Homecare. I was lucky enough to come across them actually! My mother required a team of carers immediately and although at very short notice the management team in Martlesham were able to assist. The carers who cared for my mother were outstanding. Very knowledgeable and warm and extremely caring towards my mother. Nothing was too much trouble. A few weeks later my mother had to be hospitalised and I spoke to the manager of Alina Homecare, she even organised for the care team to visit my mother in the hospital! That gave us peace of mind as we knew that our mother would still be receiving one-to-one care while being in the hospital. I can't recommend the team enough. They have done everything for our mother and given our family peace of mind. Thank you to everyone.
15 May 2024
Our experience has been a very positive one. The local office management team have been excellent. They have responded positively to all our concerns and requests; they have adjusted very well when circumstances have changed. Carers provided have been chosen well and obviously been well trained. They too have responded positively in changing circumstances and have been well-received by our relatives. All round we have found everyone to be caring, efficient and professional.
13 September 2023
Alina Homecare Ipswich provided excellent care to my grandmother in her home for 3 months until she then had to go into a care home. They visited 3 times a day to support her with ensuring she had regular healthy meals, plenty of fluids, took her medications correctly and that the dog was cared for (although their services can cover much more if needed). All the carers were so gentle and kind, really taking the time to get to know her and those involved in her life. They spoke to her with respect and as an adult but guiding her to make safe or healthy choices with regards to meals. If they had time spare in the appointment time they would do chores to help her out if they spotted they needed doing or would sit and chat with her, which she thoroughly enjoyed. The company was very responsive when her needs changed and were excellent at liaising with me with any concerns. The carers were always wearing uniforms and appeared smart. This helped my gran identify who they were and what their role was.
22 May 2023
Alina Homecare Ipswich have provided care at home for my father for the past six months, four visits daily with two carers at each visit. From the start, the whole team have been amazing, efficient, kind, caring and professional. Nothing is too hard for them and they treat my father with dignity, kindness and respect and are happy to have a laugh with him which he loves. They are also very kind and supportive of my mother who has been exhausted in her caring role. Communication with the branch manager is easy and she is always available and happy to help and it works brilliantly as she also does care shifts for Dad so understands the situation clearly. We have used a number of other care agencies for Dad over the past year and in our opinion, Alina Homecare is by far the nicest, kindest and most professional team. I cannot recommend them highly enough.
13 July 2022
From my first meeting with the Branch Manager for the initial assessment of my Mother and arranging a care package at home which had to be subsequently altered following my Mother having a fall. Alina care were very accommodating in dealing with the different time frames as she went into hospital and then to a care home. When the decision was made Mum could come home with 24-hour care, another assessment was quickly arranged at the care home and within 10 days a live-in carer was found who arrived after the jubilee weekend. This carer very quickly established a lovely bond with my Mother; her consideration and care ensuring Mum had only the best was exemplary. When it was decided within 24 hours the main carer would require extra help, in the mornings and evenings, Alina care were very quickly able to find someone who complemented the main carer so well and they became a great team and Mum enjoyed their compassion and companionship during these times.
13 July 2022
From our first contact, Alina Homecare was very professional and when circumstances suddenly changed they were prepared to adapt their care. We had a wonderful lady who did 24-hour care for Mum. Could not have asked for a more caring and compassionate person who made my mother's last days as comfortable as possible. A very special carer. Thank you.
04 February 2022
We have found everyone at Alina Homecare to be very professional and, above all, caring and understanding of mum's needs. She has been a very difficult client to deal with and her main carer has been wonderful and extremely patient with her. After the initial assessment mum's care package started the next day which we were so grateful for and the support has been outstanding. I would highly recommend the team covering the Kesgrave area.
10 December 2021
We are so grateful to Alina carers for the four months of care my 91-year-old father received. They treated him with great respect, dignity, and compassion and took a load off my elderly mum who had previously been doing all his care. Although he initially found it hard to accept the help, the Alina staff soon won him over and he became very attached especially to his main carer. Communication and reliability have been excellent. I would highly recommend the Ipswich team.
Latest Reviews for Alina Homecare Ipswich
04 November 2024
Although my mother only needed a short-term care package and ultimately didn't need it, I can't praise Alina Homecare's Ipswich Branch Manager highly enough for all her hard work. She was quick to respond to our initial enquiries, was professional, yet warm and understanding, efficient, extremely helpful and did all she could to assist us. I would certainly contact Alina Homecare Ipswich Branch again if ever care was needed.
23 September 2024
I needed a care company to assist my mother as she had fallen and broken her hip. I contacted Alina and I must say that the Manager at Martlesham was fantastic came around on the day I phoned sorted everything out, and was absolutely first-class in her attention to detail and everything. She will get you exactly what you require and when. The whole team of carers are very nice kind and work hard. I would strongly recommend using this company to anyone thank you all very much for a wonderful time. Best regards
28 August 2024
I have had no problems with this company. The initial consultation was thorough and carried out with care and compassion. This allowed my care to be tailored to my needs. I suffer from severe arthritis throughout my body which limits my ability to perform many tasks around the home. I currently have someone coming in for two hours a week to help me with general housework and some personal care. The staff are friendly, caring, and compassionate. I get continuity of care. Most of the time the same carer comes each week, and, on the rare occasions she is unable to come, her replacement is the same person each time. This is especially important to me as they know my routines and the layout of my cupboards etc., meaning I am not constantly repeating myself every time someone new comes. Each week they email me a rota telling me who will be coming that week, and I get a phone call on the day if they are going to be late. In short, Alina has made my life a lot more bearable. Thank you.
17 July 2024
My mother required care and I was looking for a care provider in Ipswich and I came across Alina Homecare. I was lucky enough to come across them actually! My mother required a team of carers immediately and although at very short notice the management team in Martlesham were able to assist. The carers who cared for my mother were outstanding. Very knowledgeable and warm and extremely caring towards my mother. Nothing was too much trouble. A few weeks later my mother had to be hospitalised and I spoke to the manager of Alina Homecare, she even organised for the care team to visit my mother in the hospital! That gave us peace of mind as we knew that our mother would still be receiving one-to-one care while being in the hospital. I can't recommend the team enough. They have done everything for our mother and given our family peace of mind. Thank you to everyone.
15 May 2024
Our experience has been a very positive one. The local office management team have been excellent. They have responded positively to all our concerns and requests; they have adjusted very well when circumstances have changed. Carers provided have been chosen well and obviously been well trained. They too have responded positively in changing circumstances and have been well-received by our relatives. All round we have found everyone to be caring, efficient and professional.
13 September 2023
Alina Homecare Ipswich provided excellent care to my grandmother in her home for 3 months until she then had to go into a care home. They visited 3 times a day to support her with ensuring she had regular healthy meals, plenty of fluids, took her medications correctly and that the dog was cared for (although their services can cover much more if needed). All the carers were so gentle and kind, really taking the time to get to know her and those involved in her life. They spoke to her with respect and as an adult but guiding her to make safe or healthy choices with regards to meals. If they had time spare in the appointment time they would do chores to help her out if they spotted they needed doing or would sit and chat with her, which she thoroughly enjoyed. The company was very responsive when her needs changed and were excellent at liaising with me with any concerns. The carers were always wearing uniforms and appeared smart. This helped my gran identify who they were and what their role was.
22 May 2023
Alina Homecare Ipswich have provided care at home for my father for the past six months, four visits daily with two carers at each visit. From the start, the whole team have been amazing, efficient, kind, caring and professional. Nothing is too hard for them and they treat my father with dignity, kindness and respect and are happy to have a laugh with him which he loves. They are also very kind and supportive of my mother who has been exhausted in her caring role. Communication with the branch manager is easy and she is always available and happy to help and it works brilliantly as she also does care shifts for Dad so understands the situation clearly. We have used a number of other care agencies for Dad over the past year and in our opinion, Alina Homecare is by far the nicest, kindest and most professional team. I cannot recommend them highly enough.
13 July 2022
From my first meeting with the Branch Manager for the initial assessment of my Mother and arranging a care package at home which had to be subsequently altered following my Mother having a fall. Alina care were very accommodating in dealing with the different time frames as she went into hospital and then to a care home. When the decision was made Mum could come home with 24-hour care, another assessment was quickly arranged at the care home and within 10 days a live-in carer was found who arrived after the jubilee weekend. This carer very quickly established a lovely bond with my Mother; her consideration and care ensuring Mum had only the best was exemplary. When it was decided within 24 hours the main carer would require extra help, in the mornings and evenings, Alina care were very quickly able to find someone who complemented the main carer so well and they became a great team and Mum enjoyed their compassion and companionship during these times.
13 July 2022
From our first contact, Alina Homecare was very professional and when circumstances suddenly changed they were prepared to adapt their care. We had a wonderful lady who did 24-hour care for Mum. Could not have asked for a more caring and compassionate person who made my mother's last days as comfortable as possible. A very special carer. Thank you.
04 February 2022
We have found everyone at Alina Homecare to be very professional and, above all, caring and understanding of mum's needs. She has been a very difficult client to deal with and her main carer has been wonderful and extremely patient with her. After the initial assessment mum's care package started the next day which we were so grateful for and the support has been outstanding. I would highly recommend the team covering the Kesgrave area.
10 December 2021
We are so grateful to Alina carers for the four months of care my 91-year-old father received. They treated him with great respect, dignity, and compassion and took a load off my elderly mum who had previously been doing all his care. Although he initially found it hard to accept the help, the Alina staff soon won him over and he became very attached especially to his main carer. Communication and reliability have been excellent. I would highly recommend the Ipswich team.