Submit a Review for A2Z Homecare
Unit 6, Fisher's Industrial Estate, Wiggenhall Road, Watford, WD18 0FN
View Full Details of A2Z HomecareLatest Reviews for A2Z Homecare
19 March 2025
The manager has been very responsive and flexible around our needs - and has a very good understanding of how to deal with people with dementia. There has been some variation between different carers, but the service provided has been what my father needs at this time regarding his personal hygiene.
27 December 2024
We are happy with the care given by the care workers. Health and safety is observed. Cleaned the kitchen fine. There were a couple of times that the care worker did not arrive on time. This caused problems for both care worker and the patient, because the patient was on his own and could not get to the door easily. And once a couple of small plates that were part of a set were broken while emptying the dishwasher. Admin work is not satisfactory. A few times I received invoices for other people. After I notified them, I did not receive my own invoices. I'm not sure if our invoices have gone to others or not. This is a serious issue of breaking the code of confidentiality.
06 December 2024
Your service has been excellent all along. Sadly my husband would not say the same as he has dementia and hates to be touched especially someone washing him.
06 December 2024
Good
21 November 2024
Use their services to take my daughter into the community. The staff are very pleasant and have the correct training for my daughter's condition. I feel able to talk to them about any problems and sort them out. They cannot do enough to ensure my daughter is happy and well looked after. I feel I can relax knowing the staff can deal with anything that should occur whilst she is with them.
08 July 2024
I telephoned the manager directly and he came to meet my mum and dad. He was on time and professional. He's been over to my dad's house twice now to give him a shower, and he's always been polite, friendly, and punctual. I would recommend the manager. Thanks.
04 July 2024
Lovely carer, very kind and helpful. Gave confidence and was a sympathetic lady with a sense of humour. Thank you so much.
19 June 2024
I was very happy with the service and I plan on using the service again. They have been so accommodating, especially with the timings I wanted on a day-to-day basis, they have been extremely professional and dedicated. I would highly recommend them.
26 February 2024
The carer is consistent, so Mum is not confused by different people. They are always polite, professional, caring and punctual. They know exactly what needs to be done, do it respectfully and don't leave until Mum is comfortable.
19 February 2024
Genuinely exceptional service. The carers are highly competent, keep you informed and handle situations with confidence. Special thanks to the manager, always accessible & fast to find answers.
18 October 2023
This was for a short-term service and it went well. We are planning on using the service again in the near future. Speaking and arranging with the management for my father was easy enough. Payment is online.
16 August 2023
My family are very happy with the service we are getting we feel they are very supportive of my sister-in-law who is the main carer. They have been so supportive, polite, caring and kind. They go beyond the lines of duty to provide care. The service has been more than fantastic! I would highly recommend.
19 July 2023
Having no experience of care, I was truly reassured by the level of service the manager and his team have been providing to my mother. They have been professional, compassionate, transparent and dedicated. My mother looks forward to their visits and we as a family highly recommend them.
25 November 2022
A2Z has been looking after Mum since May 2022. The family is more than happy with the service provided and would gladly recommend A2Z to anyone seeking help with an elderly relative. Our main concern was making sure that Mum took her daily meds and had someone popping in every day to check on her well-being. The manager keeps a very careful eye on all of Mum's needs and will quickly get in touch with any concerns. I know Mum looks forward to her daily chats and morning cuppa with him!
22 September 2022
Having experienced poor care from a previous supplier, A2Z Homecare has been a very positive change. They engage with my Mother and keep an eye on her cleanliness, well-being and alert me to any issues that need addressing. They spend the time that they're contracted to deliver and do not try to cut corners. My Mother is very happy and I feel safe in the knowledge she is looked after very well, especially as I live abroad. My Aunt visited recently and told me how good she thought they were and she had only met them twice.
21 September 2022
Our carer was always polite and was eager to fit in with our way of doing things. He always explained what he was asking us to do and would then do it our way. This type of listening kindness we felt was a very good way to deal with people. Added to this he was willing to help with minor tasks which some may consider to be outside the scope of terms of normal service. We would be pleased to use his services again.
16 September 2022
From our first meeting with the manager we have received exceptional care, consideration, an understanding and respect for my father's needs and our concern for him as his family, listening and understanding all the time, and with a very personal and hands-on, professional approach to caring for him. The manager is completely dedicated to ensuring that his service promotes the best quality of life for his clients and shows the most kind and caring attitude to my father, and gives us the sense of trust in his service that is extremely hard to find. Thank you so much for coming into our lives at this time for my father.
03 August 2022
Home care very good, very helpful. Always asks if can do extra to help me. would recommend to anyone.
22 July 2022
Since we started with A2Z a few weeks ago there has been a noticeable difference in our dad and all for the better. The care and understanding provided is wonderful and only wish we had found A2Z sooner. We cannot thank you enough for your care, thoughtfulness and help.
06 July 2022
I highly recommend A2Z Homecare if you are searching endlessly to find a reliable, trustworthy and caring company to look after your loved one. I have used home care companies for over sixteen years when I have needed help with my uncle and I can honestly say this is the best company I have ever used. They actually care! They have gone above and beyond with the help they have given me not only with the care for my uncle (who can be very demanding and difficult at times) but also with the support the manager gives me (I have never had that from a home care before). With the personal touches the manager provides (the call to catch up on things and to see how I am) I feel I can really open up with the manager and he understands what I am also going through and doesn’t judge me. I totally trust A2Z with the care of my uncle and have no worries in just leaving them to get on to do what needs doing. I can honestly say this is not just a job for the manager, he cares and supports all involved!
Latest Reviews for A2Z Homecare
19 March 2025
The manager has been very responsive and flexible around our needs - and has a very good understanding of how to deal with people with dementia. There has been some variation between different carers, but the service provided has been what my father needs at this time regarding his personal hygiene.
27 December 2024
We are happy with the care given by the care workers. Health and safety is observed. Cleaned the kitchen fine. There were a couple of times that the care worker did not arrive on time. This caused problems for both care worker and the patient, because the patient was on his own and could not get to the door easily. And once a couple of small plates that were part of a set were broken while emptying the dishwasher. Admin work is not satisfactory. A few times I received invoices for other people. After I notified them, I did not receive my own invoices. I'm not sure if our invoices have gone to others or not. This is a serious issue of breaking the code of confidentiality.
06 December 2024
Your service has been excellent all along. Sadly my husband would not say the same as he has dementia and hates to be touched especially someone washing him.
06 December 2024
Good
21 November 2024
Use their services to take my daughter into the community. The staff are very pleasant and have the correct training for my daughter's condition. I feel able to talk to them about any problems and sort them out. They cannot do enough to ensure my daughter is happy and well looked after. I feel I can relax knowing the staff can deal with anything that should occur whilst she is with them.
08 July 2024
I telephoned the manager directly and he came to meet my mum and dad. He was on time and professional. He's been over to my dad's house twice now to give him a shower, and he's always been polite, friendly, and punctual. I would recommend the manager. Thanks.
04 July 2024
Lovely carer, very kind and helpful. Gave confidence and was a sympathetic lady with a sense of humour. Thank you so much.
19 June 2024
I was very happy with the service and I plan on using the service again. They have been so accommodating, especially with the timings I wanted on a day-to-day basis, they have been extremely professional and dedicated. I would highly recommend them.
26 February 2024
The carer is consistent, so Mum is not confused by different people. They are always polite, professional, caring and punctual. They know exactly what needs to be done, do it respectfully and don't leave until Mum is comfortable.
19 February 2024
Genuinely exceptional service. The carers are highly competent, keep you informed and handle situations with confidence. Special thanks to the manager, always accessible & fast to find answers.
18 October 2023
This was for a short-term service and it went well. We are planning on using the service again in the near future. Speaking and arranging with the management for my father was easy enough. Payment is online.
16 August 2023
My family are very happy with the service we are getting we feel they are very supportive of my sister-in-law who is the main carer. They have been so supportive, polite, caring and kind. They go beyond the lines of duty to provide care. The service has been more than fantastic! I would highly recommend.
19 July 2023
Having no experience of care, I was truly reassured by the level of service the manager and his team have been providing to my mother. They have been professional, compassionate, transparent and dedicated. My mother looks forward to their visits and we as a family highly recommend them.
25 November 2022
A2Z has been looking after Mum since May 2022. The family is more than happy with the service provided and would gladly recommend A2Z to anyone seeking help with an elderly relative. Our main concern was making sure that Mum took her daily meds and had someone popping in every day to check on her well-being. The manager keeps a very careful eye on all of Mum's needs and will quickly get in touch with any concerns. I know Mum looks forward to her daily chats and morning cuppa with him!
22 September 2022
Having experienced poor care from a previous supplier, A2Z Homecare has been a very positive change. They engage with my Mother and keep an eye on her cleanliness, well-being and alert me to any issues that need addressing. They spend the time that they're contracted to deliver and do not try to cut corners. My Mother is very happy and I feel safe in the knowledge she is looked after very well, especially as I live abroad. My Aunt visited recently and told me how good she thought they were and she had only met them twice.
21 September 2022
Our carer was always polite and was eager to fit in with our way of doing things. He always explained what he was asking us to do and would then do it our way. This type of listening kindness we felt was a very good way to deal with people. Added to this he was willing to help with minor tasks which some may consider to be outside the scope of terms of normal service. We would be pleased to use his services again.
16 September 2022
From our first meeting with the manager we have received exceptional care, consideration, an understanding and respect for my father's needs and our concern for him as his family, listening and understanding all the time, and with a very personal and hands-on, professional approach to caring for him. The manager is completely dedicated to ensuring that his service promotes the best quality of life for his clients and shows the most kind and caring attitude to my father, and gives us the sense of trust in his service that is extremely hard to find. Thank you so much for coming into our lives at this time for my father.
03 August 2022
Home care very good, very helpful. Always asks if can do extra to help me. would recommend to anyone.
22 July 2022
Since we started with A2Z a few weeks ago there has been a noticeable difference in our dad and all for the better. The care and understanding provided is wonderful and only wish we had found A2Z sooner. We cannot thank you enough for your care, thoughtfulness and help.
06 July 2022
I highly recommend A2Z Homecare if you are searching endlessly to find a reliable, trustworthy and caring company to look after your loved one. I have used home care companies for over sixteen years when I have needed help with my uncle and I can honestly say this is the best company I have ever used. They actually care! They have gone above and beyond with the help they have given me not only with the care for my uncle (who can be very demanding and difficult at times) but also with the support the manager gives me (I have never had that from a home care before). With the personal touches the manager provides (the call to catch up on things and to see how I am) I feel I can really open up with the manager and he understands what I am also going through and doesn’t judge me. I totally trust A2Z with the care of my uncle and have no worries in just leaving them to get on to do what needs doing. I can honestly say this is not just a job for the manager, he cares and supports all involved!