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Unit 408 The Quadrus Centre, Woodstock Way, Boldon Business Park, Boldon Colliery, NE35 9PF
View Full Details of Dale Care - South TynesideLatest Reviews for Dale Care - South Tyneside
08 July 2024
My 76-year-old, double amputee husband is the care receiver from Dale Care. On Sunday the 30th of June he had to go to A&E, by ambulance. The carers came and hoisted him onto the stretcher at 5 pm. At about 11.30 pm had a call from the hospital to say that the ambulance was ready to transport him home and could I ring the carers to meet the ambulance crew to hoist him off the stretcher. I rang the out-of-hours number for the carers and I was told the carers refuse to hoist him, and if the ambulance crew can get him in his chair he could be hoisted from the chair. By this time it was midnight, and for this to happen, another crew would have to come off the road to assist, a crew that could have been answering a 999 call, the scenario would have been, two crews to get him in his chair, for the carers to hoist him into his wheelchair, get him into the bedroom then hoist him again onto the bed, where the stretcher would have been placed at the bedroom door. Carers did not turn up that night.
12 June 2024
The care my daughter has received since her discharge from hospital six weeks ago, has been abysmal to say the least. The amount of different carers she has had in the last six weeks, has numbered 18 so far. Not good enough in my opinion, for something as personal as assisted showering. The times of the visits have been erratic and on one occasion, missed altogether. Most of the carers (there are a few exceptions), know nothing about their client. How can they be expected to care for someone, if they know nothing about their medical condition or needs. The lack of training and experience is very apparent. I feel your training methods need to be radically reviewed.
Latest Reviews for Dale Care - South Tyneside
08 July 2024
My 76-year-old, double amputee husband is the care receiver from Dale Care. On Sunday the 30th of June he had to go to A&E, by ambulance. The carers came and hoisted him onto the stretcher at 5 pm. At about 11.30 pm had a call from the hospital to say that the ambulance was ready to transport him home and could I ring the carers to meet the ambulance crew to hoist him off the stretcher. I rang the out-of-hours number for the carers and I was told the carers refuse to hoist him, and if the ambulance crew can get him in his chair he could be hoisted from the chair. By this time it was midnight, and for this to happen, another crew would have to come off the road to assist, a crew that could have been answering a 999 call, the scenario would have been, two crews to get him in his chair, for the carers to hoist him into his wheelchair, get him into the bedroom then hoist him again onto the bed, where the stretcher would have been placed at the bedroom door. Carers did not turn up that night.
12 June 2024
The care my daughter has received since her discharge from hospital six weeks ago, has been abysmal to say the least. The amount of different carers she has had in the last six weeks, has numbered 18 so far. Not good enough in my opinion, for something as personal as assisted showering. The times of the visits have been erratic and on one occasion, missed altogether. Most of the carers (there are a few exceptions), know nothing about their client. How can they be expected to care for someone, if they know nothing about their medical condition or needs. The lack of training and experience is very apparent. I feel your training methods need to be radically reviewed.