Submit a Review for Acorn 2 Oak Care Ltd
8 Dunlin Drive, Wymondham, NR18 9FB
View Full Details of Acorn 2 Oak Care LtdLatest Reviews for Acorn 2 Oak Care Ltd
20 December 2024
Acorn 2 Oak Care are fantastic with my mum. The carers are so kind and attentive, always making sure she's comfortable and happy. They're not just there to help with practical tasks like getting her ready in the mornings or preparing her meals, they also take the time to chat with her, which really brightens her day. The care manager is amazing as well. She's approachable, caring, and clearly passionate about making sure everything is just right. She goes above and beyond to match the perfect carers to my mum and is always available if we have any questions or concerns. With the online care notes system, it's so reassuring to stay updated and know Mum is in safe hands. I couldn't ask for more and would highly recommend Acorn 2 Oak Care to anyone. Thank you once again.
25 July 2024
We were very specific in the type and quality of support we needed for our family unit at home - the manager and her team exceeded any expectations we might have had. Highly professional and dedicated to providing and recognising the value of 'care' on so many levels - always there to support quietly - sympathetically - expertly. Intuitively capable of assessing the immediacy of any given situation and reacting appropriately whilst recognising the value of long-term reinforcement for good and safe practices. Our family is complete because of the manager and her team.
03 July 2024
Acorn 2 Oak Care Limited are an excellent care provider. They have been supporting my mother since my father died suddenly last October. I was a bit worried at first, as I had no experience of care services and no recommendations. I have found the care workers to be hardworking, honest, kind and nothing has been too much trouble. When my mother had a fall and came out of hospital the manager went the extra mile to check on my mother on her way home and make her meals. I know if I am at all worried about anything, I can text the manager and she responds very quickly and professionally. I highly recommend this care service.
12 June 2024
Acorn 2 Oak Care Limited. What an outstanding service. They provide a very professional, quality service, with a high level of care soundly built upon knowledge, training and experience. We have always found them to be kind, caring, generous and supportive, always willing to go the extra mile. The team have an upbeat, enthusiastic, yet sensitive and skilful approach. We consider the team to be totally honest and very reliable, with two-way communication and I feel they respond to individual needs, rather than one approach fits all. They have always been fully committed to wellbeing and safety. We have the greatest confidence in them and wholeheartedly recommend this service.
11 June 2024
We used Acorn 2 Oak Care to look after Mum when she came out of hospital until she managed without care. My mum, brother and I found the manager and her team to go above and beyond, nothing was too much trouble which we found really refreshing. The care team were responsive to Mum's needs, showed compassion, kindness and always treated her with dignity and respect. The care delivered was person-centred and very flexible. The team were always happy to accommodate us at a moment's notice which we found extremely useful. As well as supporting Mum with her personal care needs, they kept her safe at home prepared hot meals and sandwiches, ensured Mum had drinks to hand when needed and when her stocks were low, would pop to the shops on their way to visit Mum. The care team also looked after our 2 dogs and would often take them for a walk as well as check that they had food and water. I have no hesitation in recommending Acorn 2 Oak as the service they provided was outstanding.
11 June 2024
We have used various care agencies to support us in caring for our daughter, so our review is based not only on this care provider but in comparison with other care providers we have used. We find all aspects of this care provider excellent particularly in the most important aspect which is matching carers with our daughter. In this present climate with a shortage of carers it would be so easy to send just anyone but this is not the practice with this provider. Also excellent communication and administration should be a given and is in this case.
27 May 2024
The manager provided the most professional and caring service. It was so hard to initially pass across the responsibility of the care for my mum, but I could not have asked for a better service in how she was looked after, and how we were kept informed on all areas of the care provided. Even when the care was transferred to meet more complex medical needs, she was adding extra value to her service above and beyond normal expectations. Thank you.
30 April 2024
I really can't recommend Acorn 2 Oak Care Limited highly enough. The team were wonderful in providing both reliable regular and also emergency support at home for my father; I was especially grateful for the care the team provided as I live over 2 hours away. The team were always very approachable and friendly, with nothing too much to ask or too difficult to do. My father was initially reluctant to accept his need for support at home and the team found shared interests to gain his trust and engage with him. The support was delivered in a friendly way, with some much-needed direction and reassurance if he was hesitant in going to a GP appointment. The team were excellent in keeping in contact with me and letting me know if either anything in his living arrangements or health had changed between my visits and/or if he needed anything. Working with Acorn 2 Oak Care really put my mind at rest. Thank you for your great service.
13 March 2024
I cannot recommend strongly enough the services my mother recieved from Acorn 2 Oak Care Services. It was a very troubled time for my mother and the family following a serious hospital stay that left my mother with minimal mobility and delirium. The team were so kind and careful of my mother's needs, looking after her personal care, meals and prompting her to remember take her medication. Time was always taken to ensure everything was just as my mother would want things, always done with care, kindness and attention detail. I really knew my mother was safe in their care. The communication to me was always prompt and clear about anything my mother might need re food, household supplies or any queries about her general health. I cannot thank them enough or recommend them enough. An excellent service! I know my mother wholeheartedly thinks the same. Thank you.
13 March 2024
The manager was professional, friendly, knowledgeable and prompt in dealing with my enquiry about domiciliary care for my elderly dad. Her person-centred and intuitive approach to care planning meant that she was adept at identifying my dad’s care needs and negotiating these in a way that enabled him to be fully in control of his care plan. Imaginative and flexible, nothing was ever too much trouble and the manager adapted to my dad’s varying needs on a daily basis. Never in a rush, she always did a thorough job and took the time to get to know and interact with my dad. Although initially a reluctant care-receiver, my dad quickly came to highly value her service and see it as a way to remain independent and in control of his own life rather than as having to be reliant on someone else. Her compassion, patience, sense of humour and attitude led to my dad looking forward to her visits and he would always refer to her as a ‘lovely girl’, which was high praise indeed from him!
12 March 2024
Acorn 2 Oak Care - the registered care manager and her team looked after my Mum's care prior to her passing in September 2023. Mum couldn't have wanted for better care. They looked after all aspects of Mum's needs and much more besides. Nothing was too much trouble and as her condition worsened they were there for her - helping with arrangements for equipment, healthcare professionals visiting and they were flexible to her needs - always. It was a concern when Mum started to need help but we needn't have worried, she was so happy with the team caring for her and they went over and well above what was required - they were always professional but always genuinely caring. So impressive. Thank you so much Registered Care Manager and everyone who cared for Mum.
Latest Reviews for Acorn 2 Oak Care Ltd
20 December 2024
Acorn 2 Oak Care are fantastic with my mum. The carers are so kind and attentive, always making sure she's comfortable and happy. They're not just there to help with practical tasks like getting her ready in the mornings or preparing her meals, they also take the time to chat with her, which really brightens her day. The care manager is amazing as well. She's approachable, caring, and clearly passionate about making sure everything is just right. She goes above and beyond to match the perfect carers to my mum and is always available if we have any questions or concerns. With the online care notes system, it's so reassuring to stay updated and know Mum is in safe hands. I couldn't ask for more and would highly recommend Acorn 2 Oak Care to anyone. Thank you once again.
25 July 2024
We were very specific in the type and quality of support we needed for our family unit at home - the manager and her team exceeded any expectations we might have had. Highly professional and dedicated to providing and recognising the value of 'care' on so many levels - always there to support quietly - sympathetically - expertly. Intuitively capable of assessing the immediacy of any given situation and reacting appropriately whilst recognising the value of long-term reinforcement for good and safe practices. Our family is complete because of the manager and her team.
03 July 2024
Acorn 2 Oak Care Limited are an excellent care provider. They have been supporting my mother since my father died suddenly last October. I was a bit worried at first, as I had no experience of care services and no recommendations. I have found the care workers to be hardworking, honest, kind and nothing has been too much trouble. When my mother had a fall and came out of hospital the manager went the extra mile to check on my mother on her way home and make her meals. I know if I am at all worried about anything, I can text the manager and she responds very quickly and professionally. I highly recommend this care service.
12 June 2024
Acorn 2 Oak Care Limited. What an outstanding service. They provide a very professional, quality service, with a high level of care soundly built upon knowledge, training and experience. We have always found them to be kind, caring, generous and supportive, always willing to go the extra mile. The team have an upbeat, enthusiastic, yet sensitive and skilful approach. We consider the team to be totally honest and very reliable, with two-way communication and I feel they respond to individual needs, rather than one approach fits all. They have always been fully committed to wellbeing and safety. We have the greatest confidence in them and wholeheartedly recommend this service.
11 June 2024
We used Acorn 2 Oak Care to look after Mum when she came out of hospital until she managed without care. My mum, brother and I found the manager and her team to go above and beyond, nothing was too much trouble which we found really refreshing. The care team were responsive to Mum's needs, showed compassion, kindness and always treated her with dignity and respect. The care delivered was person-centred and very flexible. The team were always happy to accommodate us at a moment's notice which we found extremely useful. As well as supporting Mum with her personal care needs, they kept her safe at home prepared hot meals and sandwiches, ensured Mum had drinks to hand when needed and when her stocks were low, would pop to the shops on their way to visit Mum. The care team also looked after our 2 dogs and would often take them for a walk as well as check that they had food and water. I have no hesitation in recommending Acorn 2 Oak as the service they provided was outstanding.
11 June 2024
We have used various care agencies to support us in caring for our daughter, so our review is based not only on this care provider but in comparison with other care providers we have used. We find all aspects of this care provider excellent particularly in the most important aspect which is matching carers with our daughter. In this present climate with a shortage of carers it would be so easy to send just anyone but this is not the practice with this provider. Also excellent communication and administration should be a given and is in this case.
27 May 2024
The manager provided the most professional and caring service. It was so hard to initially pass across the responsibility of the care for my mum, but I could not have asked for a better service in how she was looked after, and how we were kept informed on all areas of the care provided. Even when the care was transferred to meet more complex medical needs, she was adding extra value to her service above and beyond normal expectations. Thank you.
30 April 2024
I really can't recommend Acorn 2 Oak Care Limited highly enough. The team were wonderful in providing both reliable regular and also emergency support at home for my father; I was especially grateful for the care the team provided as I live over 2 hours away. The team were always very approachable and friendly, with nothing too much to ask or too difficult to do. My father was initially reluctant to accept his need for support at home and the team found shared interests to gain his trust and engage with him. The support was delivered in a friendly way, with some much-needed direction and reassurance if he was hesitant in going to a GP appointment. The team were excellent in keeping in contact with me and letting me know if either anything in his living arrangements or health had changed between my visits and/or if he needed anything. Working with Acorn 2 Oak Care really put my mind at rest. Thank you for your great service.
13 March 2024
I cannot recommend strongly enough the services my mother recieved from Acorn 2 Oak Care Services. It was a very troubled time for my mother and the family following a serious hospital stay that left my mother with minimal mobility and delirium. The team were so kind and careful of my mother's needs, looking after her personal care, meals and prompting her to remember take her medication. Time was always taken to ensure everything was just as my mother would want things, always done with care, kindness and attention detail. I really knew my mother was safe in their care. The communication to me was always prompt and clear about anything my mother might need re food, household supplies or any queries about her general health. I cannot thank them enough or recommend them enough. An excellent service! I know my mother wholeheartedly thinks the same. Thank you.
13 March 2024
The manager was professional, friendly, knowledgeable and prompt in dealing with my enquiry about domiciliary care for my elderly dad. Her person-centred and intuitive approach to care planning meant that she was adept at identifying my dad’s care needs and negotiating these in a way that enabled him to be fully in control of his care plan. Imaginative and flexible, nothing was ever too much trouble and the manager adapted to my dad’s varying needs on a daily basis. Never in a rush, she always did a thorough job and took the time to get to know and interact with my dad. Although initially a reluctant care-receiver, my dad quickly came to highly value her service and see it as a way to remain independent and in control of his own life rather than as having to be reliant on someone else. Her compassion, patience, sense of humour and attitude led to my dad looking forward to her visits and he would always refer to her as a ‘lovely girl’, which was high praise indeed from him!
12 March 2024
Acorn 2 Oak Care - the registered care manager and her team looked after my Mum's care prior to her passing in September 2023. Mum couldn't have wanted for better care. They looked after all aspects of Mum's needs and much more besides. Nothing was too much trouble and as her condition worsened they were there for her - helping with arrangements for equipment, healthcare professionals visiting and they were flexible to her needs - always. It was a concern when Mum started to need help but we needn't have worried, she was so happy with the team caring for her and they went over and well above what was required - they were always professional but always genuinely caring. So impressive. Thank you so much Registered Care Manager and everyone who cared for Mum.