Submit a Review for Home Instead (Southport)
Hawthorn House, 63 Scarisbrick New Road, Southport, PR8 6PA
View Full Details of Home Instead (Southport)Latest Reviews for Home Instead (Southport)
10 February 2025
The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.
09 December 2024
I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.
26 November 2024
Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.
16 May 2024
We thought the carer was a nice kind lady and was an excellent choice for me. Thank you Home Instead, we will contact you again when we need you.
24 April 2024
Home instead are always reliable, caring and diligent. The communication is superb, both over the telephone and via daily notes. They cared for our aunt like she was a family member. I would rather pay these rates for this type of service.
24 April 2024
Best care support. All care staff are the best. Lots of love to all.
27 March 2024
I had a good experience using Home Instead Southport. The carers were friendly and professional. The office staff ensured my visits were covered. I was never left without care. I knew who was coming and they always arrived on time. The only reason I am leaving is due to the high cost.
13 December 2023
Over the last 2 1/2 years, Home Instead have cared for my partner's parents who are both now deceased. The service started promptly, changes to the service have been agreed in a timely manner. The whole team at Home Instead were excellent. As we live a distance away, being able to read the respite after each visit gave us reassurance. If there were any issues we would be informed promptly. The carers were professional, considerate, well-informed and did all they could to support my partner's parents and also my partner and myself. They provided advice on practical equipment to aid care. The parents appreciated the kindness and compassionate care provided.
07 August 2023
Through professional service from beginning to end. Initial enquiry, setting out a care plan, contact with my dad and myself, reviews and especially the care my dad received. No negative experiences and I would definitely use the service again. I'm only terminating the service because my dad feels able to shop and clean for himself at the moment.
10 May 2023
I have been extremely pleased and happy with the care provided by Home Instead over the past few weeks. All the carers have been extremely kind and friendly and have been very willing to do whatever I have asked and more! Whenever I have not given them a lot to do, it has just been lovely to chat with them. It was excellent at the start of my care to be introduced to each of the carers who will be helping me, and I am getting to know them all well, and I look forward to them coming each day! I would certainly recommend the company to anyone who needed care at home. I would not fault them in any way. Any times, I have been in touch with the office, and they have always been very helpful. Thank you.
21 April 2023
We have always had reliable and punctual service and your staff have given us all we that we could reasonably expect.
30 March 2023
From the initial contact and through the time our family were involved with Home Instead your care and support were excellent. All staff acted professionally, treating both Mum and Dad with dignity and genuine kindness. Thank you for all you did in what was sadly a very short time.
24 March 2023
The care for my mum was exceptional. She enjoyed her visits and the ladies did their best to follow Mum's planned menu. They were very kind and made sure they chatted with Mum and always treated her with compassion and respect when helping with her personal needs. Thank you for always being cheerful, office staff included-always helpful straight away.
08 March 2023
We have been very impressed by Home Instead and cannot recommend them more highly. Always professional in their dealing with us and the regular carer they provide are of the highest quality - they are like family members. The office staff are always very helpful and they have managed to find extra care when required. Outstanding in every way!
02 February 2023
When my wife went into hospital, I objected to the enforcement of the two weeks notice. I consider it should have been halved as in the case of death. It was no excuse to say staff had been allocated and had to be paid as you frequently altered the schedule. Your service was good, better than other providers as you are more expensive. Perhaps I am being a bit critical but at 98 I tend to compare today with my younger days.
20 January 2023
We have had both personal and professional experiences of a number of care agencies. Home Instead are impressive because they are reliable, punctual, kind, compassionate, person centred, mature and professional. They regularly review the care they give, and communicate with family members and health professionals are flexible and responsive when unexpected changes to needs occur. They ensure the client receives care to a high standard. Also do not cut corners and ensure dignity and individuality are maintained. He could not be more impressed or grateful.
21 December 2022
It was wonderful it was a load off my mind. Thank you very much.
07 December 2022
The company and carers were extremely helpful. The care offered met the needs of my wife.
07 December 2022
Both regular carers and the support from the office enable Dad to stay in his own home for longer than anticipated. His "team" were excellent.
07 December 2022
The service my father received from Home Instead (Southport) was life-changing. Since he started receiving a morning visit each day, his physical and mental health has markedly improved, so after two years of care, he seems two years younger. The care was reliable and tailored to what he needed, and the carers were kind, competent and fun.
Latest Reviews for Home Instead (Southport)
10 February 2025
The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.
09 December 2024
I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.
26 November 2024
Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.
16 May 2024
We thought the carer was a nice kind lady and was an excellent choice for me. Thank you Home Instead, we will contact you again when we need you.
24 April 2024
Home instead are always reliable, caring and diligent. The communication is superb, both over the telephone and via daily notes. They cared for our aunt like she was a family member. I would rather pay these rates for this type of service.
24 April 2024
Best care support. All care staff are the best. Lots of love to all.
27 March 2024
I had a good experience using Home Instead Southport. The carers were friendly and professional. The office staff ensured my visits were covered. I was never left without care. I knew who was coming and they always arrived on time. The only reason I am leaving is due to the high cost.
13 December 2023
Over the last 2 1/2 years, Home Instead have cared for my partner's parents who are both now deceased. The service started promptly, changes to the service have been agreed in a timely manner. The whole team at Home Instead were excellent. As we live a distance away, being able to read the respite after each visit gave us reassurance. If there were any issues we would be informed promptly. The carers were professional, considerate, well-informed and did all they could to support my partner's parents and also my partner and myself. They provided advice on practical equipment to aid care. The parents appreciated the kindness and compassionate care provided.
07 August 2023
Through professional service from beginning to end. Initial enquiry, setting out a care plan, contact with my dad and myself, reviews and especially the care my dad received. No negative experiences and I would definitely use the service again. I'm only terminating the service because my dad feels able to shop and clean for himself at the moment.
10 May 2023
I have been extremely pleased and happy with the care provided by Home Instead over the past few weeks. All the carers have been extremely kind and friendly and have been very willing to do whatever I have asked and more! Whenever I have not given them a lot to do, it has just been lovely to chat with them. It was excellent at the start of my care to be introduced to each of the carers who will be helping me, and I am getting to know them all well, and I look forward to them coming each day! I would certainly recommend the company to anyone who needed care at home. I would not fault them in any way. Any times, I have been in touch with the office, and they have always been very helpful. Thank you.
21 April 2023
We have always had reliable and punctual service and your staff have given us all we that we could reasonably expect.
30 March 2023
From the initial contact and through the time our family were involved with Home Instead your care and support were excellent. All staff acted professionally, treating both Mum and Dad with dignity and genuine kindness. Thank you for all you did in what was sadly a very short time.
24 March 2023
The care for my mum was exceptional. She enjoyed her visits and the ladies did their best to follow Mum's planned menu. They were very kind and made sure they chatted with Mum and always treated her with compassion and respect when helping with her personal needs. Thank you for always being cheerful, office staff included-always helpful straight away.
08 March 2023
We have been very impressed by Home Instead and cannot recommend them more highly. Always professional in their dealing with us and the regular carer they provide are of the highest quality - they are like family members. The office staff are always very helpful and they have managed to find extra care when required. Outstanding in every way!
02 February 2023
When my wife went into hospital, I objected to the enforcement of the two weeks notice. I consider it should have been halved as in the case of death. It was no excuse to say staff had been allocated and had to be paid as you frequently altered the schedule. Your service was good, better than other providers as you are more expensive. Perhaps I am being a bit critical but at 98 I tend to compare today with my younger days.
20 January 2023
We have had both personal and professional experiences of a number of care agencies. Home Instead are impressive because they are reliable, punctual, kind, compassionate, person centred, mature and professional. They regularly review the care they give, and communicate with family members and health professionals are flexible and responsive when unexpected changes to needs occur. They ensure the client receives care to a high standard. Also do not cut corners and ensure dignity and individuality are maintained. He could not be more impressed or grateful.
21 December 2022
It was wonderful it was a load off my mind. Thank you very much.
07 December 2022
The company and carers were extremely helpful. The care offered met the needs of my wife.
07 December 2022
Both regular carers and the support from the office enable Dad to stay in his own home for longer than anticipated. His "team" were excellent.
07 December 2022
The service my father received from Home Instead (Southport) was life-changing. Since he started receiving a morning visit each day, his physical and mental health has markedly improved, so after two years of care, he seems two years younger. The care was reliable and tailored to what he needed, and the carers were kind, competent and fun.