Submit a Review for Choices Homecare (Bolton and Bury)
Atrium House, 574 Manchester Road, Bury, BL9 9SW
View Full Details of Choices Homecare (Bolton and Bury)Latest Reviews for Choices Homecare (Bolton and Bury)
12 February 2024
Very happy with service, one staff member is fantastic and very caring. One of your best workers for sure.
13 December 2023
My carer is very helpful, comes on time and does a good job.
12 December 2023
Some carers are excellent but poor service is now repugnant since since Keymen took over. My Mum is 84 with Alzheimer’s. Over the past weeks she’s not had medication given (at least twice), had curtains closed all day/not closed at night, worktops left dirty with food, not been put to bed (and told it was teatime!), had late and missed visits (never any phone calls to explain as promised); not taken to toilet before bed; No false-teeth in and left alone with food she cannot eat; not fully clothed; left alone with food shes spilt everywhere, and more. Previously she’s not been showered for over a week and even administered the wrong medication which made her ill! It took over 2 months for a reply to my complaints via phone and many emails (as instructed). Promised phone calls never happen, and at each review/discussion promises are made which are ultimately empty. Mayday have constantly left my mum, my family and me distressed with their abhorrent, disgusting, and upsetting service.
16 November 2021
Carer came in used the bathroom and left. No food offered, commode not checked. Had to get off to get someone else to bed. My friend has had a cuppa soup all day and this was made by a nurse who visited.
28 September 2021
After having a horrendous experience with another local care agency, my mum went under the care of Mayday. The ladies who attended to my mother were 100% professional, courteous and exceeded all our expectations in respect of the care given to my mum. Their timekeeping was accurate and they adhered to the hours that were allocated to my mum, unlike the other care company we used who seemed to come and go as they please and overcharged us. The Mayday carers identified when my mother was deteriorating leading to a quick admission into hospital. They brought a smile to my mother's face and she always enjoyed seeing the people who attended her, purely because she knew she was being looked after 'properly'. They fed her properly and understood any instruction that my mother gave them. When she was admitted to a local care home, two of the carers made a visit to her based on the relationship they had formed over such a short period of time, I cannot thank Mayday enough.
13 July 2021
I have been a client of Mayday for 16 months. I just wanted to let you know how happy I am with the care I receive. My carers are very friendly and understanding. They seem to always know what care I need and carry my care out happily. They really cheer me up when I am feeling down. They make a really great team and they are all so well mannered. During the corona pandemic, they were always wearing the appropriate PPE equipment and are still wearing it. Staff would sort any problems I had, although it was rare they were only too happy to help.
Latest Reviews for Choices Homecare (Bolton and Bury)
12 February 2024
Very happy with service, one staff member is fantastic and very caring. One of your best workers for sure.
13 December 2023
My carer is very helpful, comes on time and does a good job.
12 December 2023
Some carers are excellent but poor service is now repugnant since since Keymen took over. My Mum is 84 with Alzheimer’s. Over the past weeks she’s not had medication given (at least twice), had curtains closed all day/not closed at night, worktops left dirty with food, not been put to bed (and told it was teatime!), had late and missed visits (never any phone calls to explain as promised); not taken to toilet before bed; No false-teeth in and left alone with food she cannot eat; not fully clothed; left alone with food shes spilt everywhere, and more. Previously she’s not been showered for over a week and even administered the wrong medication which made her ill! It took over 2 months for a reply to my complaints via phone and many emails (as instructed). Promised phone calls never happen, and at each review/discussion promises are made which are ultimately empty. Mayday have constantly left my mum, my family and me distressed with their abhorrent, disgusting, and upsetting service.
16 November 2021
Carer came in used the bathroom and left. No food offered, commode not checked. Had to get off to get someone else to bed. My friend has had a cuppa soup all day and this was made by a nurse who visited.
28 September 2021
After having a horrendous experience with another local care agency, my mum went under the care of Mayday. The ladies who attended to my mother were 100% professional, courteous and exceeded all our expectations in respect of the care given to my mum. Their timekeeping was accurate and they adhered to the hours that were allocated to my mum, unlike the other care company we used who seemed to come and go as they please and overcharged us. The Mayday carers identified when my mother was deteriorating leading to a quick admission into hospital. They brought a smile to my mother's face and she always enjoyed seeing the people who attended her, purely because she knew she was being looked after 'properly'. They fed her properly and understood any instruction that my mother gave them. When she was admitted to a local care home, two of the carers made a visit to her based on the relationship they had formed over such a short period of time, I cannot thank Mayday enough.
13 July 2021
I have been a client of Mayday for 16 months. I just wanted to let you know how happy I am with the care I receive. My carers are very friendly and understanding. They seem to always know what care I need and carry my care out happily. They really cheer me up when I am feeling down. They make a really great team and they are all so well mannered. During the corona pandemic, they were always wearing the appropriate PPE equipment and are still wearing it. Staff would sort any problems I had, although it was rare they were only too happy to help.