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Abacus House, 8 Rope Walk, Garstang, Preston, PR3 1NS
View Full Details of MasterStaff HealthcareLatest Reviews for MasterStaff Healthcare
04 September 2024
Always on time, always friendly. Efficient and effective. If I have a concern/question, ready and willing to assist.
01 May 2024
Very friendly, hard-working, helpful, caring and dedicated staff. Always polite, punctual and committed to great service. Mum is always happy to see the carers when they arrive. I can recommend their service.
15 February 2024
The care provided to my great-uncle has been second to none. The staff have always gone above and beyond to ensure he has been comfortable, safe and well. Thanks to the ongoing support, he has been able to remain at home with appropriate care and support for as long as possible. Communication has always been prompt and consistent and the out-of-hours service provided information and reassurance to the family when he was taken into hospital. The carers and management have always provided a professional but personal touch and their support has given our family peace of mind, so a huge thank you to you all, we appreciate all you’ve done and please continue to keep up the good work.
28 September 2023
I have never been happier with a care provider. I live abroad, and as such, need good communication to ensure my mother is taken care of, and MasterStaff are always on the ball with this. Mum’s overall care and wellbeing has definitely got better since we changed to Masterstaff. They have gone out of their way to make sure Mum has everything she needs, and for once, I feel I have a care provider that actually listens to my concerns, but also acts on them. I could not be happier, and more importantly, neither could my mother. Great job!
28 August 2023
The carers have been coming to help me live independently for years. They are friendly, hard working, helpful, caring and dedicated staff. I am now going into Sue Ryder which is better for my needs. I will miss the staff. A huge thank you to you all for everything you have done to keep me in my own home as long as I could.
10 August 2023
Very good kind staff they are good with the language barrier. Very friendly and able to talk to them. Overall very good wouldn't change the company very satisfied with the overall care and communication the staff has.
10 August 2023
All the office staff were very effective. The carers were all wonderful people, very caring, always punctual and I was pleased my husband received such great care. I would recommend the company to anyone in need of their service.
17 July 2023
Very good care from the carers, much appreciated. Hard-working girls, my flat is very clean thanks to the carers. Thank you for sending me good carers.
18 May 2023
I have a care visit each morning. The carers are always on time and friendly. They are happy to help me with whatever my requirements are that day and also understand when I want to reduce their involvement to retain my independence. The ladies are professional, considerate and great to talk to. It's lovely to have a chat and a laugh whilst making sure I have everything I need for the day.
12 May 2023
A very caring company with a team of kind, dedicated people who go above and beyond their paid duties. They do not hesitate in communicating with the family should the need arise. My sister-in-law is well looked after and supported in her day-to-day needs. We are very pleased with the staff and service provided.
12 May 2023
My husband has varied care needs and since we joined MasterStaff Healthcare these complex needs have been delivered with dignity and understanding the carers are brilliant and the office staff are very approachable and helpful so glad we came to Masterstaff.
10 May 2023
I have found this company willing to provide the service I need and the carers that come to my home are very helpful and friendly and do all they can for me to keep my independence which is very important to me.
10 May 2023
My mother-in-law has been a client for a couple of months, this company stepped in due to the original one sadly going into liquidation. All happened within 24hrs it was a real shock as it takes time to establish new routines and carers. Thankfully the customer service and teamwork of this company really stepped up to the challenge immediately causing no disruption to my mum. They even managed to keep her carers from the other company and allowed them to continue with pretty much the same clients. On odd days (covering days off hols etc) the new carers we have met so far, are friendly, chatty, well presented, informative and more importantly they listen. Even the office team keep me updated and from what I see, look after their workers and even had a hunt the Easter egg for them. I would certainly recommend this company.
09 January 2023
Excellent care from the team, especially from two members of staff in particular. The family are very grateful for the care and support they provided for my mum. The staff understood the needs and expectations of my mum. We could not have asked for more.
04 August 2022
Having been with MasterStaff for a number of years now, I can honestly say that their commitment to providing a top level of care has never waned, which is especially important to note considering the "turbulent" couple of years we've all had to endure. The staff have remained, and continue to remain, professionally positive throughout any challenge that they are presented with, leaving me with the continued impression that they really do care! I would highly recommend them to anybody who is looking for a home care provider!
03 May 2022
Very helpful.
24 February 2022
Lots of care and communication.
02 February 2022
Wonderful staff, very caring and did what they had to do to the best of their ability. Could not fault them. Would fully recommend them.
15 December 2021
I've been using MasterStaff for a number of years now, I am a 51-year-old male with MS. MasterStaff get me up in the morning and puts me to bed at night, my wife cares for me the rest of the time. I find there is a mix of carers, those that will go above and beyond to care for me and those who do just what is required. There's a difference in skill level amongst the carers too (which is nothing to do with age or, indeed, experience). Some of the newer, younger carers are better than those who've been working for MasterStaff for longer and are older). I've always felt that there's a number of carers for whom this is a vocation (and it shows) and there's a number for whom it's just a job (and again, it shows). This isn't a complaint, I'm just stating the facts. All of my carers do what is required, i.e. get me out of bed, washed and dressed, etc. 2 of my carers have been my main 2 for a few years now and I feel they have become friends as well as carers (and previous regulars too).
10 December 2021
My mum has had these carers since middle of September to present and I can only praise them for the hard work and kindness they show my mum. All the girls that my mum have are very good with her and make her happy and if she's happy her family are happy. I would highly recommend MasterStaff carers, they are very professional and really do care for the clients. Keep up the good work. Many thanks
Latest Reviews for MasterStaff Healthcare
04 September 2024
Always on time, always friendly. Efficient and effective. If I have a concern/question, ready and willing to assist.
01 May 2024
Very friendly, hard-working, helpful, caring and dedicated staff. Always polite, punctual and committed to great service. Mum is always happy to see the carers when they arrive. I can recommend their service.
15 February 2024
The care provided to my great-uncle has been second to none. The staff have always gone above and beyond to ensure he has been comfortable, safe and well. Thanks to the ongoing support, he has been able to remain at home with appropriate care and support for as long as possible. Communication has always been prompt and consistent and the out-of-hours service provided information and reassurance to the family when he was taken into hospital. The carers and management have always provided a professional but personal touch and their support has given our family peace of mind, so a huge thank you to you all, we appreciate all you’ve done and please continue to keep up the good work.
28 September 2023
I have never been happier with a care provider. I live abroad, and as such, need good communication to ensure my mother is taken care of, and MasterStaff are always on the ball with this. Mum’s overall care and wellbeing has definitely got better since we changed to Masterstaff. They have gone out of their way to make sure Mum has everything she needs, and for once, I feel I have a care provider that actually listens to my concerns, but also acts on them. I could not be happier, and more importantly, neither could my mother. Great job!
28 August 2023
The carers have been coming to help me live independently for years. They are friendly, hard working, helpful, caring and dedicated staff. I am now going into Sue Ryder which is better for my needs. I will miss the staff. A huge thank you to you all for everything you have done to keep me in my own home as long as I could.
10 August 2023
Very good kind staff they are good with the language barrier. Very friendly and able to talk to them. Overall very good wouldn't change the company very satisfied with the overall care and communication the staff has.
10 August 2023
All the office staff were very effective. The carers were all wonderful people, very caring, always punctual and I was pleased my husband received such great care. I would recommend the company to anyone in need of their service.
17 July 2023
Very good care from the carers, much appreciated. Hard-working girls, my flat is very clean thanks to the carers. Thank you for sending me good carers.
18 May 2023
I have a care visit each morning. The carers are always on time and friendly. They are happy to help me with whatever my requirements are that day and also understand when I want to reduce their involvement to retain my independence. The ladies are professional, considerate and great to talk to. It's lovely to have a chat and a laugh whilst making sure I have everything I need for the day.
12 May 2023
A very caring company with a team of kind, dedicated people who go above and beyond their paid duties. They do not hesitate in communicating with the family should the need arise. My sister-in-law is well looked after and supported in her day-to-day needs. We are very pleased with the staff and service provided.
12 May 2023
My husband has varied care needs and since we joined MasterStaff Healthcare these complex needs have been delivered with dignity and understanding the carers are brilliant and the office staff are very approachable and helpful so glad we came to Masterstaff.
10 May 2023
I have found this company willing to provide the service I need and the carers that come to my home are very helpful and friendly and do all they can for me to keep my independence which is very important to me.
10 May 2023
My mother-in-law has been a client for a couple of months, this company stepped in due to the original one sadly going into liquidation. All happened within 24hrs it was a real shock as it takes time to establish new routines and carers. Thankfully the customer service and teamwork of this company really stepped up to the challenge immediately causing no disruption to my mum. They even managed to keep her carers from the other company and allowed them to continue with pretty much the same clients. On odd days (covering days off hols etc) the new carers we have met so far, are friendly, chatty, well presented, informative and more importantly they listen. Even the office team keep me updated and from what I see, look after their workers and even had a hunt the Easter egg for them. I would certainly recommend this company.
09 January 2023
Excellent care from the team, especially from two members of staff in particular. The family are very grateful for the care and support they provided for my mum. The staff understood the needs and expectations of my mum. We could not have asked for more.
04 August 2022
Having been with MasterStaff for a number of years now, I can honestly say that their commitment to providing a top level of care has never waned, which is especially important to note considering the "turbulent" couple of years we've all had to endure. The staff have remained, and continue to remain, professionally positive throughout any challenge that they are presented with, leaving me with the continued impression that they really do care! I would highly recommend them to anybody who is looking for a home care provider!
03 May 2022
Very helpful.
24 February 2022
Lots of care and communication.
02 February 2022
Wonderful staff, very caring and did what they had to do to the best of their ability. Could not fault them. Would fully recommend them.
15 December 2021
I've been using MasterStaff for a number of years now, I am a 51-year-old male with MS. MasterStaff get me up in the morning and puts me to bed at night, my wife cares for me the rest of the time. I find there is a mix of carers, those that will go above and beyond to care for me and those who do just what is required. There's a difference in skill level amongst the carers too (which is nothing to do with age or, indeed, experience). Some of the newer, younger carers are better than those who've been working for MasterStaff for longer and are older). I've always felt that there's a number of carers for whom this is a vocation (and it shows) and there's a number for whom it's just a job (and again, it shows). This isn't a complaint, I'm just stating the facts. All of my carers do what is required, i.e. get me out of bed, washed and dressed, etc. 2 of my carers have been my main 2 for a few years now and I feel they have become friends as well as carers (and previous regulars too).
10 December 2021
My mum has had these carers since middle of September to present and I can only praise them for the hard work and kindness they show my mum. All the girls that my mum have are very good with her and make her happy and if she's happy her family are happy. I would highly recommend MasterStaff carers, they are very professional and really do care for the clients. Keep up the good work. Many thanks