Submit a Review for Way Ahead Care
Wellington House, Queen Street, Taunton, TA1 3UF
View Full Details of Way Ahead CareLatest Reviews for Way Ahead Care
09 November 2023
Overall very satisfied with the care. I understand short notice changes due to staff sickness. All the carers are very good to me. When I'm feeling poorly, staff go the extra mile for me. Grateful thanks to all the staff.
19 October 2023
Showering Assistance - Satisfactory. Laundry - time taken to deliver clean laundry takes too long sometimes taking five days for return.
17 October 2023
I am still pleased with my care. Thank you.
17 October 2023
Although I have had a lot of problems with times (I'm diabetic). After many phone calls to the main office times are 90% improved and the overall help from the carers is excellent. They have a difficult job. So many clients require more help than others therefore exact times can't be adhered to. A slight problem is that the carers whose first language isn't English have some problems with understanding requests, especially from me, so times are shorter with me. I have to keep repeating instructions but overall I am happy with their help. Thank you.
17 October 2023
I am happy to write and say I have care here and treated with respect and kindness. They are all very friendly and I enjoy a chat when visited for my shower.
17 October 2023
My carers are friendly and very helpful and treat me with respect always. Their manager is lovely to me so supportive and caring when I was ill.
09 October 2023
Am very happy here, have a lovely flat with a view. Carers are very kind and nothing is too much trouble. The only thing I find difficult is being tucked up in bed by 9.00 pm but I know this is only due to a shortage of carer.
22 January 2021
I feel it necessary at these difficult times to express my appreciation, for the service provided by Way Ahead Care, in particular, his carers and all the other carers who visit and attend to my needs, so allowing me to remain in my own home.
03 November 2020
My mother is 91 years old. On March 23rd this year, she was moved into sheltered housing in Taunton. This was the day that the UK moved into Lockdown. Way Ahead Care was the onsite care agency, so my mother was put into their daily care. The package was three visits a day, of half an hour each call. It included hygiene and personal care, teatime care (to make her tea or supper), and bedtime care. Mother has acute mobility problems and suffers confusion so needs help and encouragement to enable her to function daily. Unfortunately, none of this happened. As the carers were only interested in doing just the minimum, dirty clothes were left on the floor and bedsheets also. Dishes were not cleared or washed up. On some occasions, they only visited her for 10 minutes. When I queried with the management, their attitude was defensive, dismissive and rude, replying if it isn't in the care plan it won't be done. I thought caring was about empathy, compassion and kindness. Not so Way Ahead.
13 May 2020
All through the lockdown, Mum's carers have continued to visit daily. As she has limited visitors due to the social isolating necessary at the moment, she has no other visitors. It really brightens her day when her carers come. They are very friendly, and Mum usually has a bit of a laugh with them as well as them completing her care. It is the highlight of her day. We are so thankful as a family that her care has been provided continuously throughout this difficult time and in such a caring way. A big thank you to you all.
28 August 2019
We find Way Ahead Care really helpful, friendly and caring, which is what is most important looking after my elderly Mum. They always look clean and tidy and hygienic. Nothing is too much trouble for them.
21 August 2019
Quite satisfactory.
21 August 2019
Thank you for everything. I feel safe here.
14 February 2018
I have mainly had very good care by some excellent carers. The main problem is timing.
13 February 2018
A friendly reliable service. The staff are always helpful and obliging. Nothing is too much trouble. I look forward to them coming for a chat and feel confident that I can live independently with their support.
10 August 2017
Without being too precious, I cannot fault my care provider and the individual carers who provide for my needs. As a double amputee, who has hiatus hernia and who has a catheter, my needs are fairly complex. With this in mind, I cannot fault my care provider and the individual carers who attend to me each morning. Whilst being an independent person, I have to concede that there are certain things I cannot do. I cannot make my bed, nor wash my back and buttocks and being wheelchair bound, it is difficult for me to get glasses of water to my bedroom etc. My Way Ahead carers take care of this for me.
18 April 2017
As I am disabled and in my eighties, I have been using the services of Way Ahead Care for the past four months purely to aid me in domestic tasks. I have found their carers to be most pleasant, polite, friendly and efficient. I also have terminal ovarian and colon cancer and know that when the time comes, that I will require more personal care. Way Ahead Care can provide that as they tailor care plans to individual needs and I can have confidence in their ability to provide carers with the necessary skills.
06 June 2016
This all started after my partner was admitted to MPH and diagnosed with cancer which caused to be unable to walk. All care was organised from MPH. My partner came home on the 25th April at 8pm and had 2 visits from carers that evening. The care up to the present day has been excellent from your company, nothing has been too much trouble for them.
23 May 2016
I find that they are kind, considerate and caring towards my father-in-law. No task too hard for them even when he is so demanding and difficult.
23 May 2016
Can't fault the team. Very caring. Always cheer up my husband and myself. No job/task too long or too small for the girls to do for my husband. Fab sense of humour, got to come to our house!!
Latest Reviews for Way Ahead Care
09 November 2023
Overall very satisfied with the care. I understand short notice changes due to staff sickness. All the carers are very good to me. When I'm feeling poorly, staff go the extra mile for me. Grateful thanks to all the staff.
19 October 2023
Showering Assistance - Satisfactory. Laundry - time taken to deliver clean laundry takes too long sometimes taking five days for return.
17 October 2023
I am still pleased with my care. Thank you.
17 October 2023
Although I have had a lot of problems with times (I'm diabetic). After many phone calls to the main office times are 90% improved and the overall help from the carers is excellent. They have a difficult job. So many clients require more help than others therefore exact times can't be adhered to. A slight problem is that the carers whose first language isn't English have some problems with understanding requests, especially from me, so times are shorter with me. I have to keep repeating instructions but overall I am happy with their help. Thank you.
17 October 2023
I am happy to write and say I have care here and treated with respect and kindness. They are all very friendly and I enjoy a chat when visited for my shower.
17 October 2023
My carers are friendly and very helpful and treat me with respect always. Their manager is lovely to me so supportive and caring when I was ill.
09 October 2023
Am very happy here, have a lovely flat with a view. Carers are very kind and nothing is too much trouble. The only thing I find difficult is being tucked up in bed by 9.00 pm but I know this is only due to a shortage of carer.
22 January 2021
I feel it necessary at these difficult times to express my appreciation, for the service provided by Way Ahead Care, in particular, his carers and all the other carers who visit and attend to my needs, so allowing me to remain in my own home.
03 November 2020
My mother is 91 years old. On March 23rd this year, she was moved into sheltered housing in Taunton. This was the day that the UK moved into Lockdown. Way Ahead Care was the onsite care agency, so my mother was put into their daily care. The package was three visits a day, of half an hour each call. It included hygiene and personal care, teatime care (to make her tea or supper), and bedtime care. Mother has acute mobility problems and suffers confusion so needs help and encouragement to enable her to function daily. Unfortunately, none of this happened. As the carers were only interested in doing just the minimum, dirty clothes were left on the floor and bedsheets also. Dishes were not cleared or washed up. On some occasions, they only visited her for 10 minutes. When I queried with the management, their attitude was defensive, dismissive and rude, replying if it isn't in the care plan it won't be done. I thought caring was about empathy, compassion and kindness. Not so Way Ahead.
13 May 2020
All through the lockdown, Mum's carers have continued to visit daily. As she has limited visitors due to the social isolating necessary at the moment, she has no other visitors. It really brightens her day when her carers come. They are very friendly, and Mum usually has a bit of a laugh with them as well as them completing her care. It is the highlight of her day. We are so thankful as a family that her care has been provided continuously throughout this difficult time and in such a caring way. A big thank you to you all.
28 August 2019
We find Way Ahead Care really helpful, friendly and caring, which is what is most important looking after my elderly Mum. They always look clean and tidy and hygienic. Nothing is too much trouble for them.
21 August 2019
Quite satisfactory.
21 August 2019
Thank you for everything. I feel safe here.
14 February 2018
I have mainly had very good care by some excellent carers. The main problem is timing.
13 February 2018
A friendly reliable service. The staff are always helpful and obliging. Nothing is too much trouble. I look forward to them coming for a chat and feel confident that I can live independently with their support.
10 August 2017
Without being too precious, I cannot fault my care provider and the individual carers who provide for my needs. As a double amputee, who has hiatus hernia and who has a catheter, my needs are fairly complex. With this in mind, I cannot fault my care provider and the individual carers who attend to me each morning. Whilst being an independent person, I have to concede that there are certain things I cannot do. I cannot make my bed, nor wash my back and buttocks and being wheelchair bound, it is difficult for me to get glasses of water to my bedroom etc. My Way Ahead carers take care of this for me.
18 April 2017
As I am disabled and in my eighties, I have been using the services of Way Ahead Care for the past four months purely to aid me in domestic tasks. I have found their carers to be most pleasant, polite, friendly and efficient. I also have terminal ovarian and colon cancer and know that when the time comes, that I will require more personal care. Way Ahead Care can provide that as they tailor care plans to individual needs and I can have confidence in their ability to provide carers with the necessary skills.
06 June 2016
This all started after my partner was admitted to MPH and diagnosed with cancer which caused to be unable to walk. All care was organised from MPH. My partner came home on the 25th April at 8pm and had 2 visits from carers that evening. The care up to the present day has been excellent from your company, nothing has been too much trouble for them.
23 May 2016
I find that they are kind, considerate and caring towards my father-in-law. No task too hard for them even when he is so demanding and difficult.
23 May 2016
Can't fault the team. Very caring. Always cheer up my husband and myself. No job/task too long or too small for the girls to do for my husband. Fab sense of humour, got to come to our house!!