Submit a Review for Cera - Derbyshire
11 Market Place, Chapel en le Frith, High Peak, SK23 0EN
View Full Details of Cera - DerbyshireLatest Reviews for Cera - Derbyshire
10 January 2025
To begin with, care was excellent, however as my Grandma's needs increased, the care became somewhat lacking. We had to contact Cera on many occasions and although assured that changes would happen - we were back to square one within a couple of weeks. Some carers went above and beyond, whereas others did the bare minimum. Medication administration was an issue for many many months, to the point we were noting that the correct dosages had been given. Even aspects such as basic personal care and oral care were not always completed to an acceptable level. Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.
13 October 2023
Cera have always provided great care for my daughter over the years. One carer in particular has been a fantastic carer, the best we have ever had. She is supportive and caring and is always cheerful and professional in everything she does. This carer is a credit to Cera and I have no hesitation in recommending Cera to other service users.
19 October 2021
Mum always seems happy with the standard of care she receives. All the carers I have met have been very friendly, helpful and efficient.
07 October 2021
All my carers have been very kind and patient and have given me support and confidence. They ask if there is anything else I need before they leave me. They are always cheerful and friendly, I cannot speak more highly of them. I couldn't possibly have had better care.
14 April 2021
I could not manage without their care - which is only possible due to them working as a team. Weather conditions can be tough up here - the office staff are always available even if there are sometimes health hold-ups.
15 March 2021
I find the service both oriented and user friendly.
Latest Reviews for Cera - Derbyshire
10 January 2025
To begin with, care was excellent, however as my Grandma's needs increased, the care became somewhat lacking. We had to contact Cera on many occasions and although assured that changes would happen - we were back to square one within a couple of weeks. Some carers went above and beyond, whereas others did the bare minimum. Medication administration was an issue for many many months, to the point we were noting that the correct dosages had been given. Even aspects such as basic personal care and oral care were not always completed to an acceptable level. Good service for those who just need a little bit of support, but wouldn't recommend for greater levels of need.
13 October 2023
Cera have always provided great care for my daughter over the years. One carer in particular has been a fantastic carer, the best we have ever had. She is supportive and caring and is always cheerful and professional in everything she does. This carer is a credit to Cera and I have no hesitation in recommending Cera to other service users.
19 October 2021
Mum always seems happy with the standard of care she receives. All the carers I have met have been very friendly, helpful and efficient.
07 October 2021
All my carers have been very kind and patient and have given me support and confidence. They ask if there is anything else I need before they leave me. They are always cheerful and friendly, I cannot speak more highly of them. I couldn't possibly have had better care.
14 April 2021
I could not manage without their care - which is only possible due to them working as a team. Weather conditions can be tough up here - the office staff are always available even if there are sometimes health hold-ups.
15 March 2021
I find the service both oriented and user friendly.