Submit a Review for Audley Care St Elphin's Park
Dale Road South, Darley Dale, Matlock, Matlock, DE4 2RH
View Full Details of Audley Care St Elphin's ParkLatest Reviews for Audley Care St Elphin's Park
11 October 2024
At the suggestion of the care manager, I have been having housekeeping care for 1 hour twice a week. Specifically to help deal with my laundry and help with my decluttering. The carers have always been on time, they are clean and tidy and have been very pleasant and helpful, making some useful suggestions.
24 October 2023
I have in the past few weeks commenced receiving health care services from Audley St Elphins and cannot speak too highly of the services I have received from all the carers who visit me. They are very friendly and professional and they pay attention to every detail and nothing is too much trouble. They arrive on time and in the unlikely event of a delay the office staff will inform me in advance. I am very happy and contented with the services I receive. The management team are also very professional and well organised and provide me with a weekly schedule of carers and times of visits in advance. So far, I have not had occasion to contact the office staff over any concerns but should such an occasion arise I am sure they will do all they can to sort out any problems.
22 September 2023
Audley Care St Elphin's Park support my mother who has early-onset Alzheimer's. The support work they provide is excellent. They often go above and beyond their role. They are friendly, conscious, and truly care about helping my mother. They provide me with regular honest updates about how things are going and they are well-organised and cooperative. They try their best and I am very appreciative of their efforts.
22 May 2023
My mum receives care from Audley Care as did my father. I have nothing but praise for the ladies who help to look after Mum and this was the same for Dad. Nothing is too much trouble, every visit is carried out with professionalism and kindness. The carers here really do care and they always go above and beyond. I know that Mum (as was the same for Dad) is very well looked after when family are unable to visit. We appreciate everything the ladies do. Management is brilliant, the care managers are always helpful, well organised and listen t any concerns.
11 May 2023
Support and care are excellent.
10 May 2023
Audley Care's support to my parents (both in their 90's) has been fantastic. On the management side, they have offered so much responsiveness and flexibility which has been particularly helpful when my parents have returned home from lengthy stays in hospital. The care team are all very professional, patient and kind. We are very lucky to have their support.
22 December 2022
We have been using Audley Care since about 2018 for respite care. It is so reassuring that the team now know my mother and treat her with kindness and respect, despite her increasing needs. They turn their hand to whatever is necessary. I am confident that mum will feel cared for while we are away. I can discuss our needs with the Branch Manager and her Deputy and they happily adapt the care plans accordingly. Thank you so much to the whole team for being there for us. You are the best!
28 March 2022
The Audley care workers are capable, friendly, and very caring of their charges. I feel very fortunate to have such a professional and efficient service looking after my wife.
24 March 2022
My plan covers 2 homecare visits daily for meals and visits fortnightly for apartment cleaning and to shops for special foodstuffs. Carers are asked to get into conversation with me and to assist with taking my dog out each time. Personal care is very seldom required, though this month I was taken to the local hospital for urgent treatment. A watching brief is kept on security (falls etc). All carers are cheerful and cooperative if help is needed. I have said that "I don't know" against Value for Money, as this is irrelevant if you get the care you need in the village here.
23 March 2022
My wife has been receiving care from Audley Darley Dale for a number of years and I can honestly say that the care has been very good throughout. The care team has changed over the years but the care received has been acceptable and hopefully will continue. There is always someone available to speak to if you have any concerns at any time. Would recommend Audley Care without a doubt.
14 September 2021
I cannot recommend Audley Care St Elphin's Park highly enough. The care, support and time given to us has been exceptional. The staff are kind, caring, and endlessly supportive. Their care has changed both our lives as I have cared for my godmother on my own for nearly 3 years. I can not thank them enough.
15 December 2020
Carers are always on time. They are cheerful and pleasant. They are all willing to do anything we need. They are gentle in handling my very delicate wife.
26 September 2019
I have been a client of Audley Care for the last 3 months and I have received nothing but kindness, care, helpfulness and encouragement. I am very grateful.
18 September 2019
I find Audley carers to be efficient, caring and friendly and go out of their way to help with any problems I may have relating to my wellbeing. Their timekeeping is excellent too. The staff are friendly, efficient and eager to help, should I need it.
02 September 2019
It would be better if the time was the same every day so you had a routine. The carers are lovely, friendly and good at the job they do which can sometimes be very difficult. They go out of their way to offer help and advice which I appreciate and thank them for.
31 August 2019
I've been with Audley for about five years and never had any problems. I get on well with all the carers. I'm treated with respect. Office staff are very pleasant.
20 December 2018
Satisfied with all the help.
10 December 2018
The carers here are really good and considerate. The billing has not been good for the past five years. I hope it improves. I do not actually have "care" at the moment just as housekeepers. They "care" for me well. They are not trained as housekeepers, unfortunately.
03 December 2018
Everything is straightforward. We find the carers are all very pleasant and helpful. Although visiting times cannot be always agreeable! We feel this is due mainly to staff shortages.
28 September 2018
I would highly recommend this agency. They have looked after my mother and sister-in-law for a couple of months now and have been marvellous. They have been able to increase visits at short notice after hospitalisation and are always pleasant and respectful. Thank you very much from a grateful family!
Latest Reviews for Audley Care St Elphin's Park
11 October 2024
At the suggestion of the care manager, I have been having housekeeping care for 1 hour twice a week. Specifically to help deal with my laundry and help with my decluttering. The carers have always been on time, they are clean and tidy and have been very pleasant and helpful, making some useful suggestions.
24 October 2023
I have in the past few weeks commenced receiving health care services from Audley St Elphins and cannot speak too highly of the services I have received from all the carers who visit me. They are very friendly and professional and they pay attention to every detail and nothing is too much trouble. They arrive on time and in the unlikely event of a delay the office staff will inform me in advance. I am very happy and contented with the services I receive. The management team are also very professional and well organised and provide me with a weekly schedule of carers and times of visits in advance. So far, I have not had occasion to contact the office staff over any concerns but should such an occasion arise I am sure they will do all they can to sort out any problems.
22 September 2023
Audley Care St Elphin's Park support my mother who has early-onset Alzheimer's. The support work they provide is excellent. They often go above and beyond their role. They are friendly, conscious, and truly care about helping my mother. They provide me with regular honest updates about how things are going and they are well-organised and cooperative. They try their best and I am very appreciative of their efforts.
22 May 2023
My mum receives care from Audley Care as did my father. I have nothing but praise for the ladies who help to look after Mum and this was the same for Dad. Nothing is too much trouble, every visit is carried out with professionalism and kindness. The carers here really do care and they always go above and beyond. I know that Mum (as was the same for Dad) is very well looked after when family are unable to visit. We appreciate everything the ladies do. Management is brilliant, the care managers are always helpful, well organised and listen t any concerns.
11 May 2023
Support and care are excellent.
10 May 2023
Audley Care's support to my parents (both in their 90's) has been fantastic. On the management side, they have offered so much responsiveness and flexibility which has been particularly helpful when my parents have returned home from lengthy stays in hospital. The care team are all very professional, patient and kind. We are very lucky to have their support.
22 December 2022
We have been using Audley Care since about 2018 for respite care. It is so reassuring that the team now know my mother and treat her with kindness and respect, despite her increasing needs. They turn their hand to whatever is necessary. I am confident that mum will feel cared for while we are away. I can discuss our needs with the Branch Manager and her Deputy and they happily adapt the care plans accordingly. Thank you so much to the whole team for being there for us. You are the best!
28 March 2022
The Audley care workers are capable, friendly, and very caring of their charges. I feel very fortunate to have such a professional and efficient service looking after my wife.
24 March 2022
My plan covers 2 homecare visits daily for meals and visits fortnightly for apartment cleaning and to shops for special foodstuffs. Carers are asked to get into conversation with me and to assist with taking my dog out each time. Personal care is very seldom required, though this month I was taken to the local hospital for urgent treatment. A watching brief is kept on security (falls etc). All carers are cheerful and cooperative if help is needed. I have said that "I don't know" against Value for Money, as this is irrelevant if you get the care you need in the village here.
23 March 2022
My wife has been receiving care from Audley Darley Dale for a number of years and I can honestly say that the care has been very good throughout. The care team has changed over the years but the care received has been acceptable and hopefully will continue. There is always someone available to speak to if you have any concerns at any time. Would recommend Audley Care without a doubt.
14 September 2021
I cannot recommend Audley Care St Elphin's Park highly enough. The care, support and time given to us has been exceptional. The staff are kind, caring, and endlessly supportive. Their care has changed both our lives as I have cared for my godmother on my own for nearly 3 years. I can not thank them enough.
15 December 2020
Carers are always on time. They are cheerful and pleasant. They are all willing to do anything we need. They are gentle in handling my very delicate wife.
26 September 2019
I have been a client of Audley Care for the last 3 months and I have received nothing but kindness, care, helpfulness and encouragement. I am very grateful.
18 September 2019
I find Audley carers to be efficient, caring and friendly and go out of their way to help with any problems I may have relating to my wellbeing. Their timekeeping is excellent too. The staff are friendly, efficient and eager to help, should I need it.
02 September 2019
It would be better if the time was the same every day so you had a routine. The carers are lovely, friendly and good at the job they do which can sometimes be very difficult. They go out of their way to offer help and advice which I appreciate and thank them for.
31 August 2019
I've been with Audley for about five years and never had any problems. I get on well with all the carers. I'm treated with respect. Office staff are very pleasant.
20 December 2018
Satisfied with all the help.
10 December 2018
The carers here are really good and considerate. The billing has not been good for the past five years. I hope it improves. I do not actually have "care" at the moment just as housekeepers. They "care" for me well. They are not trained as housekeepers, unfortunately.
03 December 2018
Everything is straightforward. We find the carers are all very pleasant and helpful. Although visiting times cannot be always agreeable! We feel this is due mainly to staff shortages.
28 September 2018
I would highly recommend this agency. They have looked after my mother and sister-in-law for a couple of months now and have been marvellous. They have been able to increase visits at short notice after hospitalisation and are always pleasant and respectful. Thank you very much from a grateful family!