Submit a Review for Axe Valley Home Care
9 Fore Street, Seaton, EX12 2LE
View Full Details of Axe Valley Home CareLatest Reviews for Axe Valley Home Care
28 February 2025
My mother, who has dementia, has been receiving daily care from Axe Valley Home Care since August 2024. Communication, assessment, continuity, and care have been excellent. Mum initially found it very hard to accept help in her home, but has adapted well and appreciates the support and company during the day, which enables her to stay living independently for as long as possible. As a daughter, I can now relax knowing Mum is receiving excellent professional care and support.
25 February 2025
Axe Valley Home Care have been looking after my 97-year-old mother for several months now, enabling her to continue to live in her own home, which is very important to her. We have been very pleased with the standard of care. The carers are considerate, gentle, kind and professional, and the office is well-run and efficient. I have been kept reliably informed of any issues or concerns that they might have about my mum and feel confident about leaving her in their care.
21 February 2025
We were very happy with the lovely smiling carers who looked after my mum for a year before she transferred to a care home. She was well-fed and watered and enjoyed her chats with them. She was able to stay at home from full-time care for a much longer period because of their daily visits.
07 October 2024
I've found all the care staff to be very pleasant and helpful. One particular carer is absolutely fabulous, another person leaves my husband's clothes in the bathroom and leaves the light on and I have to go around after he leaves to clean up.
25 September 2024
I find the company very professionally run. The staff are very professional when carrying out their duties.
24 September 2024
I would like to say how well my husband and I were cared for by Axe Valley Care. From the outset of our care, they were very understanding of our needs and went into detail about how best they could help us, which was reassuring. The Office staff were always friendly, helpful and ready to listen to any query we had, which they happily resolved. We could always contact them by telephone or e-mail, either of which they quickly responded to. The carers were very kind, caring, polite and very respectful of us both in our home. Each time they came to help us they checked to make sure we were happy with the care they had given us, always asking if there was anything else they could do to help. Overall we were extremely impressed with the care Axe Valley Care gave to us, it was always a pleasure to see the carers when they visited our home.
24 September 2024
My family and I cannot recommend Axe Valley Home Care highly enough. From the office staff to the carers, their service is fantastic. The carers are very professional and do all they can to help our mum. We SO appreciate all their care and hard work. This review relates to September as there was no option to put anything other than a month, but we have been using Axe Valley for well over a year now and they have ALWAYS been great. As a family, this gives us peace of mind that our elderly mother can still live an independent life, but with support from the wonderful carers and office staff. Axe Valley will call emergency or local surgery etc as needed and keep family in touch at all times. Even out of hours, someone helps us when needed. Thank you SO much Axe Valley staff.
10 September 2024
I have found carers and staff have been very helpful and nothing is much bother. I would recommend them.
09 September 2024
Carers that come are friendly, helpful, and always with a smile and are respectful. They work hard, checking by asking if there is anything thing else required before leaving. They relay information updates back to the office. Management team phone to confirm all is well. It's nice that mostly the same carers come providing continuous care and support as the routine is known.
30 August 2024
Happy with carers - very polite and helpful, also we prefer the times that we are having now.
21 August 2024
Outstanding - sympathetic, gentle and efficient. We have become good friends.
09 August 2024
Excellent service with first-class care. All the carers are a delight, extremely reliable, polite and caring. My wife enjoys their morning visits and enjoys the social interaction. We were not using the full half hour of service, so they rang us to discuss how we could make better use of the time. It demonstrates that they really care about the service they offer. I have no hesitation in recommending them.
17 May 2024
Very pleased with all the help from all the staff.
14 May 2024
I have nothing but high praise for the whole team from Axe Valley Home Care who took over the care for my mum. All the staff went above and beyond their normal duties and were excellent. I cannot thank them enough.
09 May 2024
All the carers that we have come every morning at 7:00 hours are very reliable, friendly, respects my husband's disabilities, punctual, couldn't be better.
09 May 2024
The service is reliable and the person who helps us is a kind and caring lady. She is conscientious and always happy to assist in any way she can. I am very pleased to receive this support at home - it makes our lives much easier.
07 May 2024
The carers look after me very well. They are kind and helpful. If I need anything extra they always oblige. I like to keep some independence and they allow this but soon notice if I get overtired. Although my husband is my carer he is not very fit himself and the carers are aware of this and help where necessary.
07 May 2024
The carers treat my father very well and with dignity. He has dementia, so the regularity of visits and consistent carers is important. Reliable service and problems are fed back to myself or my sister, which is good.
16 April 2024
I am delighted by the care given by Axe Valley Home Care. They have been brilliant from day one. A member of staff has delivered through her carers everything that we asked and done it without any problems. We even had to get care back quicker and this was done without fuss. Thank you on behalf of my mum, has really enjoyed the time with Axe Valley Home Care.
15 April 2024
I visited my nan today and met your lovely carer. She was so kind and clearly has a lovely relationship with my nan. She also speaks highly of all the carers that look after her, thank you very much.
Latest Reviews for Axe Valley Home Care
28 February 2025
My mother, who has dementia, has been receiving daily care from Axe Valley Home Care since August 2024. Communication, assessment, continuity, and care have been excellent. Mum initially found it very hard to accept help in her home, but has adapted well and appreciates the support and company during the day, which enables her to stay living independently for as long as possible. As a daughter, I can now relax knowing Mum is receiving excellent professional care and support.
25 February 2025
Axe Valley Home Care have been looking after my 97-year-old mother for several months now, enabling her to continue to live in her own home, which is very important to her. We have been very pleased with the standard of care. The carers are considerate, gentle, kind and professional, and the office is well-run and efficient. I have been kept reliably informed of any issues or concerns that they might have about my mum and feel confident about leaving her in their care.
21 February 2025
We were very happy with the lovely smiling carers who looked after my mum for a year before she transferred to a care home. She was well-fed and watered and enjoyed her chats with them. She was able to stay at home from full-time care for a much longer period because of their daily visits.
07 October 2024
I've found all the care staff to be very pleasant and helpful. One particular carer is absolutely fabulous, another person leaves my husband's clothes in the bathroom and leaves the light on and I have to go around after he leaves to clean up.
25 September 2024
I find the company very professionally run. The staff are very professional when carrying out their duties.
24 September 2024
I would like to say how well my husband and I were cared for by Axe Valley Care. From the outset of our care, they were very understanding of our needs and went into detail about how best they could help us, which was reassuring. The Office staff were always friendly, helpful and ready to listen to any query we had, which they happily resolved. We could always contact them by telephone or e-mail, either of which they quickly responded to. The carers were very kind, caring, polite and very respectful of us both in our home. Each time they came to help us they checked to make sure we were happy with the care they had given us, always asking if there was anything else they could do to help. Overall we were extremely impressed with the care Axe Valley Care gave to us, it was always a pleasure to see the carers when they visited our home.
24 September 2024
My family and I cannot recommend Axe Valley Home Care highly enough. From the office staff to the carers, their service is fantastic. The carers are very professional and do all they can to help our mum. We SO appreciate all their care and hard work. This review relates to September as there was no option to put anything other than a month, but we have been using Axe Valley for well over a year now and they have ALWAYS been great. As a family, this gives us peace of mind that our elderly mother can still live an independent life, but with support from the wonderful carers and office staff. Axe Valley will call emergency or local surgery etc as needed and keep family in touch at all times. Even out of hours, someone helps us when needed. Thank you SO much Axe Valley staff.
10 September 2024
I have found carers and staff have been very helpful and nothing is much bother. I would recommend them.
09 September 2024
Carers that come are friendly, helpful, and always with a smile and are respectful. They work hard, checking by asking if there is anything thing else required before leaving. They relay information updates back to the office. Management team phone to confirm all is well. It's nice that mostly the same carers come providing continuous care and support as the routine is known.
30 August 2024
Happy with carers - very polite and helpful, also we prefer the times that we are having now.
21 August 2024
Outstanding - sympathetic, gentle and efficient. We have become good friends.
09 August 2024
Excellent service with first-class care. All the carers are a delight, extremely reliable, polite and caring. My wife enjoys their morning visits and enjoys the social interaction. We were not using the full half hour of service, so they rang us to discuss how we could make better use of the time. It demonstrates that they really care about the service they offer. I have no hesitation in recommending them.
17 May 2024
Very pleased with all the help from all the staff.
14 May 2024
I have nothing but high praise for the whole team from Axe Valley Home Care who took over the care for my mum. All the staff went above and beyond their normal duties and were excellent. I cannot thank them enough.
09 May 2024
All the carers that we have come every morning at 7:00 hours are very reliable, friendly, respects my husband's disabilities, punctual, couldn't be better.
09 May 2024
The service is reliable and the person who helps us is a kind and caring lady. She is conscientious and always happy to assist in any way she can. I am very pleased to receive this support at home - it makes our lives much easier.
07 May 2024
The carers look after me very well. They are kind and helpful. If I need anything extra they always oblige. I like to keep some independence and they allow this but soon notice if I get overtired. Although my husband is my carer he is not very fit himself and the carers are aware of this and help where necessary.
07 May 2024
The carers treat my father very well and with dignity. He has dementia, so the regularity of visits and consistent carers is important. Reliable service and problems are fed back to myself or my sister, which is good.
16 April 2024
I am delighted by the care given by Axe Valley Home Care. They have been brilliant from day one. A member of staff has delivered through her carers everything that we asked and done it without any problems. We even had to get care back quicker and this was done without fuss. Thank you on behalf of my mum, has really enjoyed the time with Axe Valley Home Care.
15 April 2024
I visited my nan today and met your lovely carer. She was so kind and clearly has a lovely relationship with my nan. She also speaks highly of all the carers that look after her, thank you very much.