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Unit 36A, Gilwilly Road, Gilwilly Industrial Estate, Penrith, CA11 9BF
View Full Details of Beacon Homecare Services LTDLatest Reviews for Beacon Homecare Services LTD
07 July 2022
This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously. In many ways, they have all been a godsend - it is even more important as my health situation deteriorates.
14 April 2022
All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst carrying out their caring duties.
04 April 2022
Care staff for grandad are really great but had to make a few complaints but Beacon management dealt with it quite quickly. Happy with the way they stick with grandad's routine and encourage him and solve any issues with mobility very quickly. Two carers are absolutely brilliant with grandad and I feel really reassured he has those two looking after him.
28 March 2022
Experience very good. Looked after with care and dignity. Staff always try to be on time. Always leave premises in good order. Well dressed, clean and tidy appearance. Appreciate all the hard work they do for society. Couldn't manage without them.
28 November 2020
At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.
07 November 2019
Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60 minutes 1x per week. On average, they spend between 10-15 minutes. When we complained, the agency discharged my aunty, leaving us with 2 weeks notice to find another agency. I would not recommend this agency.
Latest Reviews for Beacon Homecare Services LTD
07 July 2022
This has been a traumatic experience for me - after a life of good health I am now very restricted and this situation is likely to get worse. My carers have been wonderful throughout. Within their scope, nothing has been too much trouble and their kind words throughout have helped one enormously. In many ways, they have all been a godsend - it is even more important as my health situation deteriorates.
14 April 2022
All the carers have their own individual traits but have one thing in common, which is to treat my wife who has PsP with respect and compassion. Unable to react, and comply with their requests she is very slow in mind and mobility so patience and understanding has always been foremost whilst carrying out their caring duties.
04 April 2022
Care staff for grandad are really great but had to make a few complaints but Beacon management dealt with it quite quickly. Happy with the way they stick with grandad's routine and encourage him and solve any issues with mobility very quickly. Two carers are absolutely brilliant with grandad and I feel really reassured he has those two looking after him.
28 March 2022
Experience very good. Looked after with care and dignity. Staff always try to be on time. Always leave premises in good order. Well dressed, clean and tidy appearance. Appreciate all the hard work they do for society. Couldn't manage without them.
28 November 2020
At a difficult time, the staff and management at Beacon Homecare showed care and compassion. Nothing was too much trouble. It was like having an extended family help us. Thank you for everything you did.
07 November 2019
Despite setting up very clear goals around cognition, socialising, support to use the microwave etc for my aunty, these were rarely met. Contact with the agency was difficult, and they never attempted to discuss issues or challenges. Carers were meant to visit for 30 minutes 6x per week and 60 minutes 1x per week. On average, they spend between 10-15 minutes. When we complained, the agency discharged my aunty, leaving us with 2 weeks notice to find another agency. I would not recommend this agency.