Submit a Review for Birchwood Care Services
Birchwood House, Stockland Green Road, Speldhurst, Tunbridge Wells, TN3 0TU
View Full Details of Birchwood Care ServicesLatest Reviews for Birchwood Care Services
15 October 2024
Could not be happier with the level of service Birchwood Care Services provide my dad. The first meeting, many months ago, both the care coordinator and the manager did a thorough review of not only what my dad's care needs/expectations were but they got to know him as a person. They made sure that carers who would understand my dad's humour and ways were assigned to him, so the whole experience remained as positive as possible for Dad. Unfortunately, as Dad's health has declined, he has required more care but nothing is too much for Birchwood. The care coordinator and the manager have often attended extra visits as they were in the area and we had an emergency situation. They help liaise with adult social services etc. which can be difficult and they always ensure to communicate with me as to what Dad and they might need. I wouldn't trust another company with my dad's health and well-being like I trust all the staff I have encountered at Birchwood.
24 June 2024
Very little experience because I haven't had to have very much contact with staff apart from my carer who is excellent and feels more like a friend. I think we enjoy each other's company.
24 June 2024
I feel it went very well. The carers and their managers are always very helpful.
18 March 2024
Now we have the same regular carer and her days off are covered by the same two caring and competent carers, I am very happy with the service Mum receives from Birchwood. The carers treat Mum with respect, kindness and dignity. They are polite and encourage her to do as much as possible for herself. I always find the office staff very helpful, efficient and accommodating.
04 July 2023
Everything with this company is excellent except the appointments app which is a mess and needs sorting. For some visits 3 times and 2 carers will be shown several times. It seems that when an update is made, previous information remaining here is not consistent and is very confusing. Sort this and a general shortage of carers will make an overall excellent operation.
22 September 2022
Having extra support from Birchwood carers enabled us to keep Mum safe in her own home for longer than would have otherwise been possible. The carer visits were mostly to provide company for Mum and an extra pair of eyes to let me know if there were any concerns. I found the team to be very flexible and accommodating whenever I needed to change visits due to appointments or other plans. Thanks to everyone at Birchwood for keeping Mum safe during this time in her life. She has now moved into full-time care but I'm very glad that with the support of Birchwood she was able to stay in the home she loved so much for as long as possible.
22 September 2022
Dad has been having Birchwood carers for many months now and we have valued having their daily morning visits to Dad to help with medication, bed making and dentures! All the carers seem friendly and willing to support Dad and the staff in the office are very efficient and helpful.
09 February 2022
I have nice staff and a good time. All are nice to me.
07 February 2022
I am very happy with the care I've received from the office to carers. I've needed support over the last few years for personal and mental care. Invaluable care.
27 September 2021
Carers were pleasant and mum never said a bad word against them. They would always ask mum if she needed any help and some carers would sit and have a brief chat with her. As I do not live close by the carers were essential to mum living independently. There were a couple of occasions where her lifeline was not on but it was always resolved. I would say communication could have been better.
06 August 2021
The carer has been so kind, helpful, and friendly.
02 July 2021
The staff who come to me are very kind and helpful and always do what I want. They are very good at timekeeping and always very tidy and friendly.
19 April 2021
Very good people caring for me and the girls are happy and make me happy when I'm sad and ill.
19 April 2021
All the carers are a great help to me in looking after my brother. My brother was very fond of them all, he has now passed away and the house seems very empty.
29 March 2021
Firstly I must apologise profusely for the fact that this review is so late - it was buried in one of my heaps, secondly, I am sorry for my awful handwriting, the authorities is having a field day at present. I have already recommended Birchwookd Care Services to several people who have asked my opinion and have had no hesitation in doing so. My helpers are efficient, willing and adaptable and I have no problems with the administrative department. We have to make adjustments occasionally but that is only to be expected.
25 March 2021
We have found Birchwood Services very efficient with caring and reliable staff.
18 February 2021
I was very pleased indeed to have my carer look after me so well and for her to make such a transformation in the house. She was very patient and good to work with.
16 February 2021
We have had 3 different young women to clean during our first month of using Birchwood Care. They have all been extremely polite, excellent workers and very quick.
26 November 2020
Since contacting Birchwood Care Services nearly 6 months ago I have been impressed by the kindness and consideration I have experienced by everyone. The initial phone call and assessment were helpful and reassuring and following this, I have received daily assistance from the same carer which I have greatly appreciated. Her days off have been covered by two other competent and caring staff.
25 November 2020
The staff treat me respectfully and are polite. I find the staff usually do what I ask. Some of the staff go the extra mile. We had a dog and the staff were fine with her which I was pleased about. When my dog died, the staff did their best to help me get through this difficult time. Especially with my husband is in hospital. The staff tried their best ti comfort my husband and myself when our dog died.
Latest Reviews for Birchwood Care Services
15 October 2024
Could not be happier with the level of service Birchwood Care Services provide my dad. The first meeting, many months ago, both the care coordinator and the manager did a thorough review of not only what my dad's care needs/expectations were but they got to know him as a person. They made sure that carers who would understand my dad's humour and ways were assigned to him, so the whole experience remained as positive as possible for Dad. Unfortunately, as Dad's health has declined, he has required more care but nothing is too much for Birchwood. The care coordinator and the manager have often attended extra visits as they were in the area and we had an emergency situation. They help liaise with adult social services etc. which can be difficult and they always ensure to communicate with me as to what Dad and they might need. I wouldn't trust another company with my dad's health and well-being like I trust all the staff I have encountered at Birchwood.
24 June 2024
Very little experience because I haven't had to have very much contact with staff apart from my carer who is excellent and feels more like a friend. I think we enjoy each other's company.
24 June 2024
I feel it went very well. The carers and their managers are always very helpful.
18 March 2024
Now we have the same regular carer and her days off are covered by the same two caring and competent carers, I am very happy with the service Mum receives from Birchwood. The carers treat Mum with respect, kindness and dignity. They are polite and encourage her to do as much as possible for herself. I always find the office staff very helpful, efficient and accommodating.
04 July 2023
Everything with this company is excellent except the appointments app which is a mess and needs sorting. For some visits 3 times and 2 carers will be shown several times. It seems that when an update is made, previous information remaining here is not consistent and is very confusing. Sort this and a general shortage of carers will make an overall excellent operation.
22 September 2022
Having extra support from Birchwood carers enabled us to keep Mum safe in her own home for longer than would have otherwise been possible. The carer visits were mostly to provide company for Mum and an extra pair of eyes to let me know if there were any concerns. I found the team to be very flexible and accommodating whenever I needed to change visits due to appointments or other plans. Thanks to everyone at Birchwood for keeping Mum safe during this time in her life. She has now moved into full-time care but I'm very glad that with the support of Birchwood she was able to stay in the home she loved so much for as long as possible.
22 September 2022
Dad has been having Birchwood carers for many months now and we have valued having their daily morning visits to Dad to help with medication, bed making and dentures! All the carers seem friendly and willing to support Dad and the staff in the office are very efficient and helpful.
09 February 2022
I have nice staff and a good time. All are nice to me.
07 February 2022
I am very happy with the care I've received from the office to carers. I've needed support over the last few years for personal and mental care. Invaluable care.
27 September 2021
Carers were pleasant and mum never said a bad word against them. They would always ask mum if she needed any help and some carers would sit and have a brief chat with her. As I do not live close by the carers were essential to mum living independently. There were a couple of occasions where her lifeline was not on but it was always resolved. I would say communication could have been better.
06 August 2021
The carer has been so kind, helpful, and friendly.
02 July 2021
The staff who come to me are very kind and helpful and always do what I want. They are very good at timekeeping and always very tidy and friendly.
19 April 2021
Very good people caring for me and the girls are happy and make me happy when I'm sad and ill.
19 April 2021
All the carers are a great help to me in looking after my brother. My brother was very fond of them all, he has now passed away and the house seems very empty.
29 March 2021
Firstly I must apologise profusely for the fact that this review is so late - it was buried in one of my heaps, secondly, I am sorry for my awful handwriting, the authorities is having a field day at present. I have already recommended Birchwookd Care Services to several people who have asked my opinion and have had no hesitation in doing so. My helpers are efficient, willing and adaptable and I have no problems with the administrative department. We have to make adjustments occasionally but that is only to be expected.
25 March 2021
We have found Birchwood Services very efficient with caring and reliable staff.
18 February 2021
I was very pleased indeed to have my carer look after me so well and for her to make such a transformation in the house. She was very patient and good to work with.
16 February 2021
We have had 3 different young women to clean during our first month of using Birchwood Care. They have all been extremely polite, excellent workers and very quick.
26 November 2020
Since contacting Birchwood Care Services nearly 6 months ago I have been impressed by the kindness and consideration I have experienced by everyone. The initial phone call and assessment were helpful and reassuring and following this, I have received daily assistance from the same carer which I have greatly appreciated. Her days off have been covered by two other competent and caring staff.
25 November 2020
The staff treat me respectfully and are polite. I find the staff usually do what I ask. Some of the staff go the extra mile. We had a dog and the staff were fine with her which I was pleased about. When my dog died, the staff did their best to help me get through this difficult time. Especially with my husband is in hospital. The staff tried their best ti comfort my husband and myself when our dog died.