Unit 28 Folkestone Enterprise Cen, Shearway Business Park, Folkestone, CT19 4RH
View Full Details of Meritum Integrated Care LLP (Folkestone)The carers are excellent, nothing is too much trouble. They are kind, friendly and fun. They respect my husband and always ask him what he wants and how. They are respectful of other members of the family and at home. Times are sometimes out of sync. They can be either very early or late, not the fault of carers but their workload, the office insisting they book clients in at certain times. This has caused distress to my husband on a number of occasions and to the routine of our household. Please keep to times.
The service is very good. However promises made at beginning of contract and visit to me are not always kept, even when not holidays.
I am very happy with the carers. I would very much tell others of my experience.
Carers come in to care for my husband. Always willing to help and assist him for whatever he wants. One point I add they always ask if I'm ok - thoughtful and welcome. Always check more than once my husband is ok and safe. Each carer that comes in is always understanding.
I have been very fortunate with my two carers. Both keep up on time and are a great help to me. They are also two good human beings.
Although I have indicated that this review is related to June 2024, it also covers the several years I have been with Meritum. Since first being taken care of by Meritum I have enjoyed their service and professional care. Every one of the carers that attend to me have become friends as they are all completely relaxed and cheerful and comfortable around me and this has become so natural that I consider them good neighbours who check in on me every day. They always make sure I am in the best of health and always ask what else they can do for me. Earlier this year my regular carer saved my life as I had a seizure and collapsed. He arrived at my residence, saw what had happened, phoned emergency services and gave me resuscitation. Looking back on this occasion I realised that this was a normal, though not every day, procedure. Such is the professionalism of Meritum carers.
The carers are excellent, nothing is too much trouble. They are kind, friendly and fun. They respect my husband and always ask him what he wants and how. They are respectful of other members of the family and at home. Times are sometimes out of sync. They can be either very early or late, not the fault of carers but their workload, the office insisting they book clients in at certain times. This has caused distress to my husband on a number of occasions and to the routine of our household. Please keep to times.
The service is very good. However promises made at beginning of contract and visit to me are not always kept, even when not holidays.
I am very happy with the carers. I would very much tell others of my experience.
Carers come in to care for my husband. Always willing to help and assist him for whatever he wants. One point I add they always ask if I'm ok - thoughtful and welcome. Always check more than once my husband is ok and safe. Each carer that comes in is always understanding.
I have been very fortunate with my two carers. Both keep up on time and are a great help to me. They are also two good human beings.
Although I have indicated that this review is related to June 2024, it also covers the several years I have been with Meritum. Since first being taken care of by Meritum I have enjoyed their service and professional care. Every one of the carers that attend to me have become friends as they are all completely relaxed and cheerful and comfortable around me and this has become so natural that I consider them good neighbours who check in on me every day. They always make sure I am in the best of health and always ask what else they can do for me. Earlier this year my regular carer saved my life as I had a seizure and collapsed. He arrived at my residence, saw what had happened, phoned emergency services and gave me resuscitation. Looking back on this occasion I realised that this was a normal, though not every day, procedure. Such is the professionalism of Meritum carers.