Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Briars Home Care Services

stars
stars 28 March 2022
Both the office staff and carers from Briars Home Care were simply amazing. We needed help quite quickly with a relative, with specific needs and the response from them was faultless. Highly recommended!
Review from Robert H (Client / Service User)
stars
stars 19 August 2021
Office staff were really friendly, I called up for extra hours after an accident a week after going with them and they found the time to help out with almost everything I asked for. Office staff are angels and deserves so much love. Can't fault them.
Review from Janie C (Client / Service User)
stars
stars 14 May 2019
I was a client of Briars Home Care Services for approximately 10 months. I can honestly say they were the worst agency I have ever had. When I first started with them they could only offer me an 11 am morning call, they said it was only temporary and as soon as they could they would give me an earlier time, that never happened. Same with my bed call visit, 6 pm, 17 hours in stuck in bed is too much for anyone, especially someone like me who is still relatively young with 2 children. I was supposed to have been given one of their handbooks (by statutory regulation) I never received such a book. The standard of staff training was extremely poor. This was evident when they brought down a metal bar on the hoist and it hitting me on the head. At least twice a week, frequently more either 1 or both carers were 30 mins or more late, often only 1 carer would turn up. I could go on but not enough space on here, the office kept sending carers I had barred. Strongly advise avoiding this disrespectful agency.
Review from Racheal H (Client / Service User)