Submit a Review for Candlelight Care
95-99 High Street, Uckfield, TN22 1RJ
View Full Details of Candlelight CareLatest Reviews for Candlelight Care
25 September 2024
I feel that for the money that I have to pay, I am mostly able to do everything myself except putting on my shoes. I can't see any way around this.
27 August 2024
Carers all appear friendly and clean. They support by providing meals and tidying as and when necessary. On occasion, timings are a little close together (service provided for lunch and evening meals). Any issues they find are escalated to us via text or phone calls, and on the odd occasion via the office too. The carers we have met have been friendly and efficient, and Mum enjoys their company.
20 August 2024
I feel extremely relieved and reassured that the lovely ladies from Candlelight Care look after my mum. They go in 3 times a day to prepare breakfast, lunch and dinner. They also reassure me that someone will be there to check on her safety. I can check every time on the app too how she is. Highly recommend!
13 February 2024
We used the Uckfield branch of Candlelight from October 2020 to October 2023 to provide care for my husband. The team were absolutely amazing; professional, caring and supportive. They fully met the needs of my husband and provided him with the best care that I could have asked for. They listened to what he wanted/needed and followed his care plan and guidelines. They were friendly, and respected being in our home, ensuring they left it clean and tidy. The team enabled me to keep my husband at home, where he wanted to be. We couldn’t have asked for more and I am truly thankful to the Uckfield Team.
24 November 2023
Candlelight has been looking after my aunt in her home for over a year in very challenging circumstances. They have always been kind and considerate and responded rapidly to any change in care needs. Our family are very grateful for their support and would have found it impossible to care for our aunt without them. Thank you.
13 November 2023
All the carers are lovely, they are all very polite and caring. They always ask if there is anything they can do once they have sorted out my legs. Candlelight when first approached were only going to be temporary, but because it has been such a joy to have them come in every day I have decided to keep my care with them long term. I would very highly recommend them to anyone. I'm very, very happy with the carers and the office team.
17 October 2023
I have always foud the service very good and the carers are caring and reliable. Most are very conscientious and will find things to do when they have time to spare and I am grateful for this. I am very happy with the service.
09 October 2023
I am very happy with the care I receive. They are happy to do any tasks required and go above and beyond.
04 October 2023
I have had Candlelight's assistance since February 2019 and have always found the office staff and carers to be kind, able and helpful. At times when I need extra support, they always try their best to accommodate my needs. Thank you Candlelight.
20 March 2023
We have employed Candlelight Care since October 2022, they are very helpful and obliging and cannot speak any more highly of them.
14 March 2023
Have found all staff very helpful. Will go on using as long as I can.
14 March 2023
Very good. I don't have any other experience to compare them to. I need more housework/cleaning done but I can't think quickly and their time is limited. Sometimes I would like them to be more flexible. I like having the same carer for my personal care.
08 March 2023
Although I have only just started using Candlelight Care, I have found the service satisfactory and the carer reliable and friendly and I look forward to her visits because she is cheerful and willing.
06 July 2022
All the carers were professional but friendly and helpful. We would recommend the company without hesitation.
05 May 2022
Most of the carers do a very good job and I have gotten to know them very well. Can't write very well as my arthritis is bad. I look forward to them coming to help me and chat with me. And I look forward to my companion visit. It's good to get outside and see people. I wish it was a bit longer.
19 April 2022
Friendly, polite carers who look after my nan and give us a “day off”! Arrive promptly in time, chat to Nan, make tea, whatever she wants. Communication from the office is fabulous, letting us know who’s coming and any changes. Thank you!
30 March 2022
Most of the carers are very empathetic and good at talking to the client. Some are cleverly frivolous and funny to encourage the client's compliance. Overall, they are pleasant and achieve their objective.
29 March 2022
I enjoy the visits of the care providers and most go "the extra mile". The care I receive enables me to stay in my own home.
02 March 2022
My brother was going to stay with my uncle for a few days so I cancelled the evening care visits. Storm Eunice came along which meant my brother had to cancel his plans due to transport problems. I called the office and in no time at all the evening visits were reinstated for my uncle. I don't live close by so this was such a relief.
24 March 2021
I have been very pleased with the service Candlelight have provided for my husband. The carers are polite and considerate. They have at all times provided excellent care with dignity and respect.
Latest Reviews for Candlelight Care
25 September 2024
I feel that for the money that I have to pay, I am mostly able to do everything myself except putting on my shoes. I can't see any way around this.
27 August 2024
Carers all appear friendly and clean. They support by providing meals and tidying as and when necessary. On occasion, timings are a little close together (service provided for lunch and evening meals). Any issues they find are escalated to us via text or phone calls, and on the odd occasion via the office too. The carers we have met have been friendly and efficient, and Mum enjoys their company.
20 August 2024
I feel extremely relieved and reassured that the lovely ladies from Candlelight Care look after my mum. They go in 3 times a day to prepare breakfast, lunch and dinner. They also reassure me that someone will be there to check on her safety. I can check every time on the app too how she is. Highly recommend!
13 February 2024
We used the Uckfield branch of Candlelight from October 2020 to October 2023 to provide care for my husband. The team were absolutely amazing; professional, caring and supportive. They fully met the needs of my husband and provided him with the best care that I could have asked for. They listened to what he wanted/needed and followed his care plan and guidelines. They were friendly, and respected being in our home, ensuring they left it clean and tidy. The team enabled me to keep my husband at home, where he wanted to be. We couldn’t have asked for more and I am truly thankful to the Uckfield Team.
24 November 2023
Candlelight has been looking after my aunt in her home for over a year in very challenging circumstances. They have always been kind and considerate and responded rapidly to any change in care needs. Our family are very grateful for their support and would have found it impossible to care for our aunt without them. Thank you.
13 November 2023
All the carers are lovely, they are all very polite and caring. They always ask if there is anything they can do once they have sorted out my legs. Candlelight when first approached were only going to be temporary, but because it has been such a joy to have them come in every day I have decided to keep my care with them long term. I would very highly recommend them to anyone. I'm very, very happy with the carers and the office team.
17 October 2023
I have always foud the service very good and the carers are caring and reliable. Most are very conscientious and will find things to do when they have time to spare and I am grateful for this. I am very happy with the service.
09 October 2023
I am very happy with the care I receive. They are happy to do any tasks required and go above and beyond.
04 October 2023
I have had Candlelight's assistance since February 2019 and have always found the office staff and carers to be kind, able and helpful. At times when I need extra support, they always try their best to accommodate my needs. Thank you Candlelight.
20 March 2023
We have employed Candlelight Care since October 2022, they are very helpful and obliging and cannot speak any more highly of them.
14 March 2023
Have found all staff very helpful. Will go on using as long as I can.
14 March 2023
Very good. I don't have any other experience to compare them to. I need more housework/cleaning done but I can't think quickly and their time is limited. Sometimes I would like them to be more flexible. I like having the same carer for my personal care.
08 March 2023
Although I have only just started using Candlelight Care, I have found the service satisfactory and the carer reliable and friendly and I look forward to her visits because she is cheerful and willing.
06 July 2022
All the carers were professional but friendly and helpful. We would recommend the company without hesitation.
05 May 2022
Most of the carers do a very good job and I have gotten to know them very well. Can't write very well as my arthritis is bad. I look forward to them coming to help me and chat with me. And I look forward to my companion visit. It's good to get outside and see people. I wish it was a bit longer.
19 April 2022
Friendly, polite carers who look after my nan and give us a “day off”! Arrive promptly in time, chat to Nan, make tea, whatever she wants. Communication from the office is fabulous, letting us know who’s coming and any changes. Thank you!
30 March 2022
Most of the carers are very empathetic and good at talking to the client. Some are cleverly frivolous and funny to encourage the client's compliance. Overall, they are pleasant and achieve their objective.
29 March 2022
I enjoy the visits of the care providers and most go "the extra mile". The care I receive enables me to stay in my own home.
02 March 2022
My brother was going to stay with my uncle for a few days so I cancelled the evening care visits. Storm Eunice came along which meant my brother had to cancel his plans due to transport problems. I called the office and in no time at all the evening visits were reinstated for my uncle. I don't live close by so this was such a relief.
24 March 2021
I have been very pleased with the service Candlelight have provided for my husband. The carers are polite and considerate. They have at all times provided excellent care with dignity and respect.