466 Birchfield Road, Perry Barr, Birmingham, B20 3JQ
View Full Details of Care 4 UWe are all very happy with the carer who attends every day to make sure our father is happy and makes sure that the carer looks after him by giving all the medications our father needs and we are more than happy. Our father and family are very confident and happy with everything. The company overall is excellent and really good as they take good care of all patients.
I am beyond happy with the care package we have been provided with. The carer assigned to us for my father has been really friendly, passionate and, most of all, very caring. An absolute joy to be around. He is here on a daily basis and my father always has a smile on his face once he arrives each day. We knew straight away that we wouldn't have any problems, as we got on from the first day. It takes a very special individual to do a job like this and fits the bill perfectly.
Since my father started to need additional help with meals, medication and personal care, we had to get carers in, although he was against it. Those carers helped my father a lot in his final few months. They kept an eye on him and reported problems to us so we were very happy with the care given to him right up until his last day.
The standard of care is good to poor, it always varies. There is no training given to staff or any monitoring of what the carers are doing. Even timekeeping is not kept, some keep to the time and others don't. Carers think you are at their mercy. We are all individuals and have different needs as well as personalities. We should be understood, not like a piece of meat, treated like a human being.
Any issues which are few and far between, I contact them and problems that occur are dealt with immediately and effectively.
My father is currently happy with the care he is receiving. The majority of the carers are reliable, flexible and thorough in what they do. We had a few issues with time-keeping a few months back. It was affecting my father emotionally, I raised the issue with management, it is now sorted and things are going smoothly now.
We are all very happy with the carer who attends every day to make sure our father is happy and makes sure that the carer looks after him by giving all the medications our father needs and we are more than happy. Our father and family are very confident and happy with everything. The company overall is excellent and really good as they take good care of all patients.
I am beyond happy with the care package we have been provided with. The carer assigned to us for my father has been really friendly, passionate and, most of all, very caring. An absolute joy to be around. He is here on a daily basis and my father always has a smile on his face once he arrives each day. We knew straight away that we wouldn't have any problems, as we got on from the first day. It takes a very special individual to do a job like this and fits the bill perfectly.
Since my father started to need additional help with meals, medication and personal care, we had to get carers in, although he was against it. Those carers helped my father a lot in his final few months. They kept an eye on him and reported problems to us so we were very happy with the care given to him right up until his last day.
The standard of care is good to poor, it always varies. There is no training given to staff or any monitoring of what the carers are doing. Even timekeeping is not kept, some keep to the time and others don't. Carers think you are at their mercy. We are all individuals and have different needs as well as personalities. We should be understood, not like a piece of meat, treated like a human being.
Any issues which are few and far between, I contact them and problems that occur are dealt with immediately and effectively.
My father is currently happy with the care he is receiving. The majority of the carers are reliable, flexible and thorough in what they do. We had a few issues with time-keeping a few months back. It was affecting my father emotionally, I raised the issue with management, it is now sorted and things are going smoothly now.