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St Bernard's House, 23 Broad Street, Stafford, ST16 2DE
View Full Details of Care Promise LtdLatest Reviews for Care Promise Ltd
13 February 2025
Overall satisfied with care provided. Would have given 5 stars for Overall satisfaction but Mum has had some difficulty with the changing times of the morning visits in particular. Since we have used your care service they have normally been between 7.15am and 7.45am which is perfect but for some reason they suddenly started taking place at 7.00am which is too early for Mum. Also, Mum likes continuity of regular carers and although we appreciate it's not always possible she has noticed less continuity in the past two months. Carers are friendly efficient and respectful.
11 February 2025
Now that my mother's dementia is progressing, I would prefer to have a written report detailing what she has eaten and any care that was provided to her. She doesn't say very much about her carers, just that they have been to see her. While her granddaughter is there, we can monitor her eating and drinking, but when her granddaughter is at work, we would value information on her requirements when she is alone.
11 February 2025
Care coordinator was so efficient and put together a package for my elderly friend so quickly; all the staff are extremely respectful and helpful, nothing is too much trouble. They have been a saviour. Thank you!
08 March 2019
I find all the staff very kind, helpful and caring nothing is too much trouble. I would recommend Care promise (all staff) to anybody that needs this kind of help and service. Excellent.
30 January 2019
In general, visits are good but on occasion, they can feel a little rushed. Time of visit usually ok.
18 January 2019
Generally happy with the service. Has one main carer who is excellent but another carer who arrives late and has recently attended with a heavy cold which is a risk to my father who recently had pneumonia is treated with respect and dignity.
14 December 2018
Thoughtful, professional team, help with personal hygiene, hearing aids dressing make a welcomed drink.
10 December 2018
The care team providing support to my mother has been excellent. The care workers are very professional in approach, but at the same time, they have established a good rapport with my mother. They handle her medication and have been very good at checking up when it comes to meal times as she is quite forgetful these days. I value this service greatly as it gives my mother the chance to remain in her own home. It isn't always easy to know just what is needed, but the team takes time and has patience. This support is very much appreciated.
10 July 2018
Their care and treatment of dad is super, good time-keeping too. I was called when the carer of the day thought dad "was not his usual self". This is excellent and we knew if anything was wrong or unusual as it would be noticed and passed on.
10 July 2018
Very pleasant, well mannered and extremely helpful. They would do anything for me if I needed them to. My legs are not very good. The girls go out the way to be my legs. They also assist elsewhere including helping me with my mental illness and incapacities. Very pleased and they also give me a lot of moral support without knowing it.
13 March 2018
Excellent care provided by staff all the time.
09 March 2018
We have used Care Promise for approximately 10 years. My husband has been quite happy there was one person we had a problem with but now she is no longer there. They are always punctual, if there has been a problem and are a little late, they always let us know.
08 March 2018
Service very good. Carers always on time and courteous. They put you at ease in what can be an embarrassing situation. An excellent service.
14 November 2017
Very happy and cheerful carers, always happy to help. Polite and considerate throughout. Well led perfect call times, carers arrive at allocated times and stay for their full time.
02 November 2017
The care that my mother receives from Care Promise Ltd is excellent. The carers are very attentive to my mother's needs, extremely helpful and enable her to live a full and happy life.
26 October 2017
Very satisfied with care worker. Very good with my husband and doesn't make him feel embarrassed.
19 October 2017
I have found all the carers from Care Promise Ltd to be; professional, caring, understanding, patient, willing to do more, friendly, offering extra help if needed. I have had Care Promise Ltd helping with my husband's dementia for the last nine months and he can be very difficult in the mornings. I would certainly recommend them and would not have managed without them.
17 October 2017
Staff are very reliable, respectful, courteous and friendly. The office staff are very efficient and keen to help whenever possible.
10 October 2017
Generally pleasant and helpful staff.
05 October 2017
Care Promise Ltd deliver a friendly reliable and reassuring service. They use their initiative when things get difficult and are always professional. They make family members feel part of the team and we cannot manage without them. Excellent service!
Latest Reviews for Care Promise Ltd
13 February 2025
Overall satisfied with care provided. Would have given 5 stars for Overall satisfaction but Mum has had some difficulty with the changing times of the morning visits in particular. Since we have used your care service they have normally been between 7.15am and 7.45am which is perfect but for some reason they suddenly started taking place at 7.00am which is too early for Mum. Also, Mum likes continuity of regular carers and although we appreciate it's not always possible she has noticed less continuity in the past two months. Carers are friendly efficient and respectful.
11 February 2025
Now that my mother's dementia is progressing, I would prefer to have a written report detailing what she has eaten and any care that was provided to her. She doesn't say very much about her carers, just that they have been to see her. While her granddaughter is there, we can monitor her eating and drinking, but when her granddaughter is at work, we would value information on her requirements when she is alone.
11 February 2025
Care coordinator was so efficient and put together a package for my elderly friend so quickly; all the staff are extremely respectful and helpful, nothing is too much trouble. They have been a saviour. Thank you!
08 March 2019
I find all the staff very kind, helpful and caring nothing is too much trouble. I would recommend Care promise (all staff) to anybody that needs this kind of help and service. Excellent.
30 January 2019
In general, visits are good but on occasion, they can feel a little rushed. Time of visit usually ok.
18 January 2019
Generally happy with the service. Has one main carer who is excellent but another carer who arrives late and has recently attended with a heavy cold which is a risk to my father who recently had pneumonia is treated with respect and dignity.
14 December 2018
Thoughtful, professional team, help with personal hygiene, hearing aids dressing make a welcomed drink.
10 December 2018
The care team providing support to my mother has been excellent. The care workers are very professional in approach, but at the same time, they have established a good rapport with my mother. They handle her medication and have been very good at checking up when it comes to meal times as she is quite forgetful these days. I value this service greatly as it gives my mother the chance to remain in her own home. It isn't always easy to know just what is needed, but the team takes time and has patience. This support is very much appreciated.
10 July 2018
Their care and treatment of dad is super, good time-keeping too. I was called when the carer of the day thought dad "was not his usual self". This is excellent and we knew if anything was wrong or unusual as it would be noticed and passed on.
10 July 2018
Very pleasant, well mannered and extremely helpful. They would do anything for me if I needed them to. My legs are not very good. The girls go out the way to be my legs. They also assist elsewhere including helping me with my mental illness and incapacities. Very pleased and they also give me a lot of moral support without knowing it.
13 March 2018
Excellent care provided by staff all the time.
09 March 2018
We have used Care Promise for approximately 10 years. My husband has been quite happy there was one person we had a problem with but now she is no longer there. They are always punctual, if there has been a problem and are a little late, they always let us know.
08 March 2018
Service very good. Carers always on time and courteous. They put you at ease in what can be an embarrassing situation. An excellent service.
14 November 2017
Very happy and cheerful carers, always happy to help. Polite and considerate throughout. Well led perfect call times, carers arrive at allocated times and stay for their full time.
02 November 2017
The care that my mother receives from Care Promise Ltd is excellent. The carers are very attentive to my mother's needs, extremely helpful and enable her to live a full and happy life.
26 October 2017
Very satisfied with care worker. Very good with my husband and doesn't make him feel embarrassed.
19 October 2017
I have found all the carers from Care Promise Ltd to be; professional, caring, understanding, patient, willing to do more, friendly, offering extra help if needed. I have had Care Promise Ltd helping with my husband's dementia for the last nine months and he can be very difficult in the mornings. I would certainly recommend them and would not have managed without them.
17 October 2017
Staff are very reliable, respectful, courteous and friendly. The office staff are very efficient and keen to help whenever possible.
10 October 2017
Generally pleasant and helpful staff.
05 October 2017
Care Promise Ltd deliver a friendly reliable and reassuring service. They use their initiative when things get difficult and are always professional. They make family members feel part of the team and we cannot manage without them. Excellent service!