Submit a Review for Care South at Home Somerset & West Dorset
4 The Linen Yard, South Street, Crewkerne, TA18 8AB
View Full Details of Care South at Home Somerset & West DorsetLatest Reviews for Care South at Home Somerset & West Dorset
13 March 2025
Care provided is of a high standard with caring friendly and understanding staff. One is made to feel that you're treated as an important individual and my feelings are well received. The carers make every effort to be punctual despite emergencies and hold ups. Overall I am very satisfied with the treatment and care that I received.
23 September 2024
All the carers are very supportive. Helpful, kind and friendly - all with a smile. What more do you want? Gold star for all.
16 September 2024
The service I receive is adequate to my needs. I mostly have a 7 am visit, but there are times, especially at the weekends when I don't know when a carer will turn up. I am not always informed about any change. This is frustrating, as staff seem to have time off at a minute's notice. This is not a way to run a business. More staff are needed. It seems so many of the staff do not want to work weekends.
14 August 2024
Very pleased with the care he receives. Many thanks.
20 March 2024
Generally, I find the service ok, sometimes it can be a bit hit and miss, but apart from that it's not all bad. The one thing I would be critical of is not receiving a list of times during the weeks when the carers arrive, it would be a great help if my mother could have a list posted to her to let us all know what time of the day to be expected to arrive at.
15 March 2024
Generally very good. Continuity of carers essential. Sometimes more training would be useful but adequate. Regarding personal care, male carers; if the client doesn't want male carers then this wish should be respected at all times.
14 March 2024
As a retired university lecturer, it is crucial that your students enjoy the experience in a calm environment. The majority of carers do that, but I feel that there should be more training to reinforce that enjoyable experience. It should not be the case that they arrive to do their job at my expense and arrive and finish as soon as possible. Yes, I understand their time is limited, but it is necessary that the carer leaves the recipient in a calm state of mind. The majority are fine, but there is one who is hyperactive and it takes me about one hour to recover from the 'gust of wind'! Care South know about this and needs to address the problem by perhaps 'having a word'!
14 March 2024
I am unhappy with the time between visits. I think 6:30 or anything up to 9 o'clock is too early to go to bed. My times would be between 8:30 to 9:30 mornings and between 1 o'clock and 2:30 dinner. 5 o'clock to 6 tea if possible and no gentlemen morning or evening please.
11 March 2024
Mother really enjoys engaging with her carers (and they with her). She is always treated very well.
26 February 2024
Care South looked after my mother during her D2A assessment period. I can not rate the carers highly enough as each was very professional in their approach, treating my mother with the greatest respect, dignity and, when appropriate, humour. My mother and I benefitted from their reassurance and kindness at a difficult time for both of us, and we were both sorry to say goodbye to these amazing people at the end of the assessment.
20 February 2024
Nearly on time. Nice chat. One in particular is a most pleasant person and helps me to do many things in my time.
07 February 2024
A professional, caring service - the app gives great comfort of knowing immediately what is happening during a visit and raise concerns that can be handled promptly. The carers soon picked up what was needed and acted accordingly.
23 January 2024
I have excellent care from my carers. They have been coming to see me for a long time. I look at them as not only my carers but also my friends. I go on shopping trips which I thoroughly enjoy. They make sure the house is clean and tidy. I look forward to seeing them every day.
Latest Reviews for Care South at Home Somerset & West Dorset
13 March 2025
Care provided is of a high standard with caring friendly and understanding staff. One is made to feel that you're treated as an important individual and my feelings are well received. The carers make every effort to be punctual despite emergencies and hold ups. Overall I am very satisfied with the treatment and care that I received.
23 September 2024
All the carers are very supportive. Helpful, kind and friendly - all with a smile. What more do you want? Gold star for all.
16 September 2024
The service I receive is adequate to my needs. I mostly have a 7 am visit, but there are times, especially at the weekends when I don't know when a carer will turn up. I am not always informed about any change. This is frustrating, as staff seem to have time off at a minute's notice. This is not a way to run a business. More staff are needed. It seems so many of the staff do not want to work weekends.
14 August 2024
Very pleased with the care he receives. Many thanks.
20 March 2024
Generally, I find the service ok, sometimes it can be a bit hit and miss, but apart from that it's not all bad. The one thing I would be critical of is not receiving a list of times during the weeks when the carers arrive, it would be a great help if my mother could have a list posted to her to let us all know what time of the day to be expected to arrive at.
15 March 2024
Generally very good. Continuity of carers essential. Sometimes more training would be useful but adequate. Regarding personal care, male carers; if the client doesn't want male carers then this wish should be respected at all times.
14 March 2024
As a retired university lecturer, it is crucial that your students enjoy the experience in a calm environment. The majority of carers do that, but I feel that there should be more training to reinforce that enjoyable experience. It should not be the case that they arrive to do their job at my expense and arrive and finish as soon as possible. Yes, I understand their time is limited, but it is necessary that the carer leaves the recipient in a calm state of mind. The majority are fine, but there is one who is hyperactive and it takes me about one hour to recover from the 'gust of wind'! Care South know about this and needs to address the problem by perhaps 'having a word'!
14 March 2024
I am unhappy with the time between visits. I think 6:30 or anything up to 9 o'clock is too early to go to bed. My times would be between 8:30 to 9:30 mornings and between 1 o'clock and 2:30 dinner. 5 o'clock to 6 tea if possible and no gentlemen morning or evening please.
11 March 2024
Mother really enjoys engaging with her carers (and they with her). She is always treated very well.
26 February 2024
Care South looked after my mother during her D2A assessment period. I can not rate the carers highly enough as each was very professional in their approach, treating my mother with the greatest respect, dignity and, when appropriate, humour. My mother and I benefitted from their reassurance and kindness at a difficult time for both of us, and we were both sorry to say goodbye to these amazing people at the end of the assessment.
20 February 2024
Nearly on time. Nice chat. One in particular is a most pleasant person and helps me to do many things in my time.
07 February 2024
A professional, caring service - the app gives great comfort of knowing immediately what is happening during a visit and raise concerns that can be handled promptly. The carers soon picked up what was needed and acted accordingly.
23 January 2024
I have excellent care from my carers. They have been coming to see me for a long time. I look at them as not only my carers but also my friends. I go on shopping trips which I thoroughly enjoy. They make sure the house is clean and tidy. I look forward to seeing them every day.