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Unit 4, Furtho Court, Towester Road, Old Stratford, Milton Keynes, MK19 6AN
View Full Details of Cera - Old StratfordLatest Reviews for Cera - Old Stratford
30 January 2025
Despite a recent formal complaint about the care coordinator relaying untruths about the availability of preferred carers and the management's assurance that this would be investigated and rectified we have had another instance of the care coordinator telling untruths. Should we have any further suspicions of this activity, Cera will cease to be our care provider. I have used this platform to air our grievance because it seems from my previous review that this is the only way to get any serious response from senior management
27 August 2024
Overall the carers are always very nice, but we as a family feel they are always rushing, therefore certain things do not get done properly. A few examples are: bins are never changed, mess is often left in the kitchen, and clothes are washed and then not taken out of the washing machine, leaving them to get damp and smelly. Washing is also left in the tumble dryer, for over a week at times, and also not properly dried. Clothes are never put back in their place. Despite several attempts to tell the office our concerns they are never resolved, leaving everyone to feel frustrated and for us having to pick up the carers slack.
24 June 2020
Mears carers are all very lovely ladies, finding them very helpful looking after my bedbound husband. Very pleased with them all, especially under the difficult times of lockdown we are all experiencing, so appreciate all the help you can give us at these terrible times. Thank you very much to each and every one of you.
02 December 2015
Very good service that Mears Care supply.
Latest Reviews for Cera - Old Stratford
30 January 2025
Despite a recent formal complaint about the care coordinator relaying untruths about the availability of preferred carers and the management's assurance that this would be investigated and rectified we have had another instance of the care coordinator telling untruths. Should we have any further suspicions of this activity, Cera will cease to be our care provider. I have used this platform to air our grievance because it seems from my previous review that this is the only way to get any serious response from senior management
27 August 2024
Overall the carers are always very nice, but we as a family feel they are always rushing, therefore certain things do not get done properly. A few examples are: bins are never changed, mess is often left in the kitchen, and clothes are washed and then not taken out of the washing machine, leaving them to get damp and smelly. Washing is also left in the tumble dryer, for over a week at times, and also not properly dried. Clothes are never put back in their place. Despite several attempts to tell the office our concerns they are never resolved, leaving everyone to feel frustrated and for us having to pick up the carers slack.
24 June 2020
Mears carers are all very lovely ladies, finding them very helpful looking after my bedbound husband. Very pleased with them all, especially under the difficult times of lockdown we are all experiencing, so appreciate all the help you can give us at these terrible times. Thank you very much to each and every one of you.
02 December 2015
Very good service that Mears Care supply.