Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

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Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Castle Care Teesdale Ltd

stars
stars 13 April 2018
Castle Care has provided a daily visit to my father for the past 2 months. He was, and is, very reluctant to accept any kind of help but he genuinely looked forward to his carer's daily visit. We live a long way away but knowing that there was a caring person visiting every day lessened our concerns considerably.
Review from Barry C (Son of Client/Service User)
stars
stars 22 January 2018
For 3 years my Father had excellent care from all carers.They were supportive to the family and willing to go the extra mile.
Review from John W (Son of Client/Service User)
stars
stars 19 December 2016
First of all, I was offered 12 hours of free care which I gladly accepted. However, this care company should be shut down. Twice they have left my husband unattended for a full day. The excuses are endless, and as far as "management" are concerned they are blameless. When they did show up, no records were left of their call and my husband left in his incontinent state. No pads were changed, no records left. My advice: don't trust them with your loved one.
Review from Carol N (Wife of Client/Service User)