Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Extra Hands Home Care Norfolk

stars
stars 20 August 2024
We have been using Extra Hands (Heacham) for a month. The carers are very good. The services used are house cleaning, personal care and food preparation. Their CSR has been very patient with us, we changed the schedule a number of times before getting this correct for the client. Having the charges done in 15 minute intervals is useful and their app updates keep us informed on the care received.
Review from Bryan F (Daughter of Client/Service User)
stars
stars 29 February 2024
Generally good service. Mum can be a bit difficult at times and was clearly not asking carers for help or telling them she didn't need it. So I have asked for them to be a little more directive with her. Overall the carers have been very good. Not always great times, very early or very late. Moreover they do explain generally.
Review from Sarah P (Daughter of Client/Service User)
stars
stars 11 December 2023
Extra Hands are a hopeless care company as the office staff were awful and the carers were nice but many left. This is a useless company so go somewhere else, not this awful lot! Sometimes staff wouldn't even advise you someone else was coming. They are pathetic. As I say get another agency.
Review from C F (Client / Service User)
stars
stars 26 August 2019
Service provided is first class. All staff helpful and friendly. Would recommend as a service provider.
Review from H T (Husband of Client/Service User)