Submit a Review for Focus Care Link - Camden
248 Kentish Town Road, London, NW5 2AB
View Full Details of Focus Care Link - CamdenLatest Reviews for Focus Care Link - Camden
12 July 2024
One of the staff is a very competent and able carer, he is always willing to help out whatever the task and I am extremely satisfied with his performance, in particular, one of the aspects that his ability to work unsupervised and get his task completed on his own once instructed.
12 July 2024
I am very happy with my mother's four permanent carers. They are caring and look after my mother as though she was a relative. They are professional, caring, respectful and trustworthy. I chose this agency as my father was a client many years ago and again the level of care demonstrated by the carers was exceptional. The head care coordinator is excellent and is always happy to accommodate our needs by making the rota as flexible as possible. Many congratulations for delivering an excellent service of care for my mother.
10 July 2024
Timekeeping varies sometimes, one carer is very good, and some relief carers do not complete all applications of cream medication properly. Office staff are very good at notifications if carers are delayed or running late.
02 July 2024
We are very happy with one of the staff who is my dad's permanent carer, we would find it very hard to manage without him, he is very pleasant and so easy to get on with. This carer is very caring and reliable and gets on with the job to a high standard, my dad feels very comfortable with him which makes all the difference to him and us. We're grateful to the carer.
28 June 2024
I am extremely happy with the carers that visit me. There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly controlling and unfit for purpose. The IT system used to set up staff/client rotas is a case in point and I would suggest does not serve anyone well. Because I do not believe that any comments or evaluation provided by me will impact in any way on the quality of the services provided by Focus, I will stop there. For note, the star rating below for Management only applies to the most senior managers or manager.
28 October 2021
Unable to understand autistic people and unable to have things in place for autistic people, and lie nonstop about hours. This is proven by the app we use. Stay away, use someone else as this company does not have things in place for autistic clients.
01 April 2021
Terrible agency. Keep messing you about with time, not washing properly. Never contact you to get information about Dad's needs. They forget about whatever I tell them when I phone. Don't go near them. Absolutely terrible. Sorry, had to do this before but so angry about how my father has been treated.
19 July 2018
Bad communication, carers late, different carers on a number of occasions. Regular carers are very good but when on holiday, they seem to struggle for carers to cover.
Latest Reviews for Focus Care Link - Camden
12 July 2024
One of the staff is a very competent and able carer, he is always willing to help out whatever the task and I am extremely satisfied with his performance, in particular, one of the aspects that his ability to work unsupervised and get his task completed on his own once instructed.
12 July 2024
I am very happy with my mother's four permanent carers. They are caring and look after my mother as though she was a relative. They are professional, caring, respectful and trustworthy. I chose this agency as my father was a client many years ago and again the level of care demonstrated by the carers was exceptional. The head care coordinator is excellent and is always happy to accommodate our needs by making the rota as flexible as possible. Many congratulations for delivering an excellent service of care for my mother.
10 July 2024
Timekeeping varies sometimes, one carer is very good, and some relief carers do not complete all applications of cream medication properly. Office staff are very good at notifications if carers are delayed or running late.
02 July 2024
We are very happy with one of the staff who is my dad's permanent carer, we would find it very hard to manage without him, he is very pleasant and so easy to get on with. This carer is very caring and reliable and gets on with the job to a high standard, my dad feels very comfortable with him which makes all the difference to him and us. We're grateful to the carer.
28 June 2024
I am extremely happy with the carers that visit me. There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly controlling and unfit for purpose. The IT system used to set up staff/client rotas is a case in point and I would suggest does not serve anyone well. Because I do not believe that any comments or evaluation provided by me will impact in any way on the quality of the services provided by Focus, I will stop there. For note, the star rating below for Management only applies to the most senior managers or manager.
28 October 2021
Unable to understand autistic people and unable to have things in place for autistic people, and lie nonstop about hours. This is proven by the app we use. Stay away, use someone else as this company does not have things in place for autistic clients.
01 April 2021
Terrible agency. Keep messing you about with time, not washing properly. Never contact you to get information about Dad's needs. They forget about whatever I tell them when I phone. Don't go near them. Absolutely terrible. Sorry, had to do this before but so angry about how my father has been treated.
19 July 2018
Bad communication, carers late, different carers on a number of occasions. Regular carers are very good but when on holiday, they seem to struggle for carers to cover.