Submit a Review for Domiciliary Care & PRIME Service
Gateshead Council, Civic Centre, Regent Street, Gateshead, NE8 1HH
View Full Details of Domiciliary Care & PRIME ServiceLatest Reviews for Domiciliary Care & PRIME Service
17 January 2025
My aged mother returned home from hospital after she had a fall and was assisted for 6 weeks by very kind and helpful members of the Prime Team. They came in 3 times a day and assisted her with washing, and making meals and got some helpful modifications made to her bathroom. My mother is now able to be independent again. They should be complemented on their good work and friendly demeanour.
29 October 2024
We cannot express our gratitude enough for the carers who have helped our family so much. We have nothing but praise for this entire team of professionals who were not just efficient and reliable in their duties but also were always caring, sensitive and thoughtful of our individual needs during a traumatic time. We don't know what we would have done without them - they have helped us put our lives back together.
08 March 2023
We are very thankful for the Gateshead PRIME team's recent involvement with my father-in-law. He has been very dependent for his care needs and continues to live with lots of complexity but despite this, the team have given excellent care and have been a key part of him remaining at home, safe and feeling cared for. The whole social dynamic that my mother and father-in-law live with has had to rapidly change including their usual daily routine both within and outside of the home. The PRIME team have fully supported them with this changing dynamic through empathy, compassion and understanding. All of the staff have been professional whilst being able to develop therapeutic relationships which has really helped things to tick along. Crucially, the PRIME team have been instrumental in my father-in-law engaging in reablement - the improvement in his function is evident despite the complexity of his condition. Thank you for all that you do and for delivering such a gold standard of care.
28 November 2022
I would like to thank the team of carers who have been looking after my dad, who has Parkinson's. Since he came out of the hospital, they have been coming in every day, twice a day, and it has been a godsend to my mum, who has cancer and is now unable to assist him anymore.
29 September 2022
The PRIME team stepped in with very little notice to care for my elderly mother with memory issues. The team were immediately effective, Mum's well-being was always their first priority and they quickly established a good rapport, focusing on several specific problem areas such as regular meals and maintenance of fresh food in fridges etc. Now swapping for a long-term private solution and the PRIME team have also been invaluable in that transition.
12 September 2022
Friendly, caring and attentive staff who go above and beyond when caring for my mam. They always treat my mam with respect and dignity and always meet my mam's needs, making sure she is comfortable and has everything she needs in-between visits. They have built a fantastic rapport and relationship with my mam when attending five times a day. She looks forward to seeing them and catching up on each visit. Such a shame that they don't provide a long-term service, as having experienced other care providers in the past, PRIME Services would always be our choice for a care provider. Thank you for all you do and for always caring.
23 August 2022
Looked after my mother, who had developed Alzheimer's/dementia but was still able to live in her home, visiting her four times a day. They helped her get her meals and encouraged her to drink even though she was reluctant, and helped keep her sanitary. They alerted us to her need for hospital attention when her breathing became difficult, which turned out to be a pulmonary embolism. Her care with the PRIME team ended at this point, and we wished she could have continued to be looked after by them at home, where she wanted to be. We appreciate all they did for her despite my mother being a bit difficult.
23 August 2022
They are gentle and caring. Very considerate of my needs. They even anticipate my needs before it has happened. They have all knowledge of the medication I have and support me to take it myself. Very helpful. They even help make sure my lights are left that I cannot reach. They are just so pleasant and always chatty. The first thing staff always ask is how I am feeling. The staff just understand what I am able of and what I can do. They ensure I am safe and have helped whilst my stairlift has been broken. I was left with no service from a different company and PRIME came straight away to put services in.
Latest Reviews for Domiciliary Care & PRIME Service
17 January 2025
My aged mother returned home from hospital after she had a fall and was assisted for 6 weeks by very kind and helpful members of the Prime Team. They came in 3 times a day and assisted her with washing, and making meals and got some helpful modifications made to her bathroom. My mother is now able to be independent again. They should be complemented on their good work and friendly demeanour.
29 October 2024
We cannot express our gratitude enough for the carers who have helped our family so much. We have nothing but praise for this entire team of professionals who were not just efficient and reliable in their duties but also were always caring, sensitive and thoughtful of our individual needs during a traumatic time. We don't know what we would have done without them - they have helped us put our lives back together.
08 March 2023
We are very thankful for the Gateshead PRIME team's recent involvement with my father-in-law. He has been very dependent for his care needs and continues to live with lots of complexity but despite this, the team have given excellent care and have been a key part of him remaining at home, safe and feeling cared for. The whole social dynamic that my mother and father-in-law live with has had to rapidly change including their usual daily routine both within and outside of the home. The PRIME team have fully supported them with this changing dynamic through empathy, compassion and understanding. All of the staff have been professional whilst being able to develop therapeutic relationships which has really helped things to tick along. Crucially, the PRIME team have been instrumental in my father-in-law engaging in reablement - the improvement in his function is evident despite the complexity of his condition. Thank you for all that you do and for delivering such a gold standard of care.
28 November 2022
I would like to thank the team of carers who have been looking after my dad, who has Parkinson's. Since he came out of the hospital, they have been coming in every day, twice a day, and it has been a godsend to my mum, who has cancer and is now unable to assist him anymore.
29 September 2022
The PRIME team stepped in with very little notice to care for my elderly mother with memory issues. The team were immediately effective, Mum's well-being was always their first priority and they quickly established a good rapport, focusing on several specific problem areas such as regular meals and maintenance of fresh food in fridges etc. Now swapping for a long-term private solution and the PRIME team have also been invaluable in that transition.
12 September 2022
Friendly, caring and attentive staff who go above and beyond when caring for my mam. They always treat my mam with respect and dignity and always meet my mam's needs, making sure she is comfortable and has everything she needs in-between visits. They have built a fantastic rapport and relationship with my mam when attending five times a day. She looks forward to seeing them and catching up on each visit. Such a shame that they don't provide a long-term service, as having experienced other care providers in the past, PRIME Services would always be our choice for a care provider. Thank you for all you do and for always caring.
23 August 2022
Looked after my mother, who had developed Alzheimer's/dementia but was still able to live in her home, visiting her four times a day. They helped her get her meals and encouraged her to drink even though she was reluctant, and helped keep her sanitary. They alerted us to her need for hospital attention when her breathing became difficult, which turned out to be a pulmonary embolism. Her care with the PRIME team ended at this point, and we wished she could have continued to be looked after by them at home, where she wanted to be. We appreciate all they did for her despite my mother being a bit difficult.
23 August 2022
They are gentle and caring. Very considerate of my needs. They even anticipate my needs before it has happened. They have all knowledge of the medication I have and support me to take it myself. Very helpful. They even help make sure my lights are left that I cannot reach. They are just so pleasant and always chatty. The first thing staff always ask is how I am feeling. The staff just understand what I am able of and what I can do. They ensure I am safe and have helped whilst my stairlift has been broken. I was left with no service from a different company and PRIME came straight away to put services in.