Submit a Review for Home Instead (Stafford, Cheadle & Stone)
8 Whitebridge Estate, Whitebridge Lane, Stone, ST15 8LQ
View Full Details of Home Instead (Stafford, Cheadle & Stone)Latest Reviews for Home Instead (Stafford, Cheadle & Stone)
12 March 2025
Living in a village I needed to make sure mum was getting out and enjoying herself not just sitting watching tv or worrying. The team at Homeinstead have really given mum a new lease in life. In the last month alone mum has been dancing, crazy golfing, bowling and playing pool. The only thing I want is to know that mum is happy, this team help to make that happen. I'm a little envious to be honest! Couldn't wish for more for mum x
05 March 2025
Home Instead have been providing a companion service for my mum since her Alzheimer's diagnosis 2 years ago. They provide my mum with company; a friend to talk to and someone she can go out with and feel part of the day to day world that exists around her. They have been brilliant in keeping her motivated and also giving her the confidence that she has lost since her diagnosis. Home Instead have also put us in touch with a group that meet every week which has also been great for my mum.
05 March 2025
I had help from home instead for my mother who has dementia but living at home. Mum was very happy with the small group of chosen carers as she finds it difficult adapting to different people. The coordinators took this on board and massively supported us in the continuity of which carers were best for me for this to work. We had regular slots last minute slots which were generally fulfilled for us which could have been difficult if i had not had their support. Carers were happy to do what ever was required and my mum could be a little tricky at times but they always managed to support in a caring and professional manor. Great communication from coordinators and admin staff too. Overall fantastic service.
27 February 2025
Would highly recommend the service as nothing is too much. Carers made Mum feel at ease and really helped her and the dog loved them also. They were polite and always helpful. If Mum needs care in the future I would not hesitate to have them back. One member of staff in particular was also very helpful with arranging everything and organising the carers.
26 February 2025
I am leaving a review because I can't praise the company enough since taking over the care of my elderly mother, her carers are like angels, my mum has never been so well looked after, she calls them "her girls"! They are extremely professional and always make time to talk to mum which is so important as they could be the only person she sees that day. They fill in a daily log which I can access on the portal to see how mum is and if there is any immediate cause for concern they contact me straight away. It is an excellent company not just for mum but for my peace of mind too. The admin and behind the scenes staff at Home Instead are excellent and carry out regular reviews. I appreciate the whole team effort in providing the first class care for my mum.
26 February 2025
I have received great care from Home Instead over the past 10 years. I would recommend to anyone as they have been brilliant. Everyone I have met, Care Professionals and staff, are very down to earth and genuinely care about my wellbeing. I have made great friends with my Care Professionals over the years as I known they would do anything for me. They are a great support to have.
26 February 2025
My mum needed help with her evening meal and medication and we found the three carers who came in on rotating days were very friendly, helpful and always punctual. We would recommend Home Instead - the team were always available if we had any questions.
26 February 2025
I can't praise Home Instead highly enough. They have made numerous changes to their usual visiting rota (to accommodate the clients hospital outpatient appointments), all the carers are unfailingly helpful and good humoured, perfect companions to visit and help my mum with daily chores. All their contributions make it viable for my mums ability to continue to live at home and, crucially, they provide respite for other family members. My mum is very happy with them all. As she has said to me, they're friendly without being intrusive.
26 February 2025
Our disabled son has received care from Homeinstead for about 7 years and he has received fantastic service. Homeinstead are a very professional company and very friendly. Always sort any queries out very efficiently. They match the right carer for the client so not only is the care very good but also a good relationship develops. This is so important for our son who looks on his carers as friends and gets on with them and feels comfortable. He also has the same set of carers each week which is so important. No worrying who he is going to get each call. The carers themselves are very trustworthy, always on time, and so pleasant. If there are any problems Homeinstead staff always inform us of any changes as soon as they can. Also if there is a new carer , the new carer will shadow his main carer for a few visits to see how they get on which is very good. We find the portal good as we read how the call went and how our son is that day or any worries or concerns. Very happy with Homeinstead!
25 February 2025
I used Home Instead for my Aunt who had lost her long term partner to cancer. He was her companion and support network. Home Instead carers were there to support my Aunt in her home and as a companion during lonely times. Communication was excellent. They were very flexible, supporting and trustworthy and I would have no hesitation in recommending this company. I would definitely use them again in the future if the need arises.
25 February 2025
Home Instead have cared for my 93 year old father for the best part of 2024 into 2025. The care that he received was excellent and all the people are professional in their approach in dealing with the elderly and their needs. They went beyond his personal care and assisted daily with his laundry etc. Eventually my father came to a point where he needed to go onto full time care in a care home. A big thank you the office staff and carers.
08 January 2025
We used Home Instead to care for our mum who suffers with dementia. All of the ladies who visited were absolutely great! Very warm and compassionate whilst always maintaining a high level of professionalism. The management were also very accommodating of our ever changing needs and never let us down. I would highly recommend.
10 December 2024
Mom needed a little help in her home, just for an hour or so, a few morning's each week to help with showering and taking the load off some of the morning's tasks when she felt under the weather. The carers were kind and friendly, got on with whatever she needed doing and were happy to chat and pass the time of day too. The back room staff were keen to ensure that front line service were maintained at the expected standard and regular reviews were carried out with mom to this end. Home Instead are not the cheapest provider in the market but we chose them for a number of reasons: - Mom observed them visiting other clients in her apartment block and was impressed with how professional the carers appeared. - Other residents, who's judgement mom trusted, in the apartment block highly recommended Home Instead. - I have close family who have worked in senior positions in the care sector that knew of Home Instead and know how to read between the lines of CQC ratings and the like. I would recommend Home Instead.
28 November 2024
Cannot fault the service, dedication and care that the Stone branch give to my father. From office staff through to the carers they are professional and supportive and go out of their way to accommodate urgent needs. Would not hesitate to recommend them.
20 September 2024
Home Instead have provided care for my mum over the past few months. She looked forward to all the ladies visiting and they got to know various members of our family too. Five times a week they provided companionship which was invaluable as Mum could not go outside the house without assistance and was therefore very lonely. After each visit, I checked comments on the portal which was really helpful especially when I was on holiday. I have recommended Home Instead to others and would not hesitate to use them again.
21 August 2024
Home Instead supported my Mum in her own home for an hour a day between September 2022 and July 2024. All the care professionals were supportive, kind, helpful, and happy to go above and beyond (bringing milk, bread, vegetables etc if stocks were low), patient and pivotal in enabling Mum to stay at home living alone. I knew that every day Mum's welfare was checked, she had an hour's worth of company (this was such a bonus), each day the care professionals checked she had taken her medication, that minor ailments were being managed, that she was wearing her lifeline, they cooked her a hot meal and put sandwiches or salad in the fridge for later. They often helped sort out the TV or the supermarket order! They also took Mum to appointments at the hairdressers etc which as I don't live close was a great help. The management team are without exception excellent, they are communicative, professional, and always on hand to help with questions and offer support. I cannot recommend this company highly enough.
21 August 2024
Home Instead were amazing, with their support Mum was able to stay in her home much longer than we thought possible. We worked with Managers to create a daily list of tasks that we adapted as Mum's needs evolved. The carers completed this checklist at every visit and we could see their notes using an app. The carers added useful information to help us out, the doorbell not working or the handle falling off the fridge, for example, as well as notes about the conversations they'd had and how Mum was feeling. I live outside of the UK and knowing that someone was going every day who knew Mum and obviously cared about her was incredibly reassuring. I cannot say enough about the kindness and efficiency of Home Instead, from Carers to office staff to managers, they worked together seamlessly to make Mum's life better. Thank you all!
10 July 2024
After a fall at home Mum needed a little extra help. From the first phone call I made to Home Instead, I felt reassured that they were the right people to help. The advice was so helpful. The ladies who attended Mum were so lovely, she felt very comfortable with them after being quite nervous about having strangers in to help. Although care has stopped as she improved I would not hesitate to use Home Instead again and I would definitely recommend them to anyone else.
30 May 2024
My wife was in the later stages of Alzheimer’s and wasn’t always cooperative. Nevertheless, the caring team that came to help my wife were compassionate, and very caring and did their utmost to make her comfortable and happy. The management team kept in touch and was as concerned for my welfare as that of my wife.
30 May 2024
Mum received absolutely fantastic care at home from Home Instead for over 12 years. This enabled her to remain at home and live independently and safely for much longer than she otherwise would have. Her care package only ended when her total loss of mobility meant she was no longer able to remain at home. Particularly over her last year at home, Home Instead were able to increase her care package very quickly and was responsive at our many requests. Communication between the management, care providers and ourselves was excellent. The care providers often went above and beyond for Mum, as though caring for their own family members. I absolutely cannot fault any of the staff team and would not hesitate to recommend them to anyone seeking a care package for themselves or their loved ones.
Latest Reviews for Home Instead (Stafford, Cheadle & Stone)
12 March 2025
Living in a village I needed to make sure mum was getting out and enjoying herself not just sitting watching tv or worrying. The team at Homeinstead have really given mum a new lease in life. In the last month alone mum has been dancing, crazy golfing, bowling and playing pool. The only thing I want is to know that mum is happy, this team help to make that happen. I'm a little envious to be honest! Couldn't wish for more for mum x
05 March 2025
Home Instead have been providing a companion service for my mum since her Alzheimer's diagnosis 2 years ago. They provide my mum with company; a friend to talk to and someone she can go out with and feel part of the day to day world that exists around her. They have been brilliant in keeping her motivated and also giving her the confidence that she has lost since her diagnosis. Home Instead have also put us in touch with a group that meet every week which has also been great for my mum.
05 March 2025
I had help from home instead for my mother who has dementia but living at home. Mum was very happy with the small group of chosen carers as she finds it difficult adapting to different people. The coordinators took this on board and massively supported us in the continuity of which carers were best for me for this to work. We had regular slots last minute slots which were generally fulfilled for us which could have been difficult if i had not had their support. Carers were happy to do what ever was required and my mum could be a little tricky at times but they always managed to support in a caring and professional manor. Great communication from coordinators and admin staff too. Overall fantastic service.
27 February 2025
Would highly recommend the service as nothing is too much. Carers made Mum feel at ease and really helped her and the dog loved them also. They were polite and always helpful. If Mum needs care in the future I would not hesitate to have them back. One member of staff in particular was also very helpful with arranging everything and organising the carers.
26 February 2025
I am leaving a review because I can't praise the company enough since taking over the care of my elderly mother, her carers are like angels, my mum has never been so well looked after, she calls them "her girls"! They are extremely professional and always make time to talk to mum which is so important as they could be the only person she sees that day. They fill in a daily log which I can access on the portal to see how mum is and if there is any immediate cause for concern they contact me straight away. It is an excellent company not just for mum but for my peace of mind too. The admin and behind the scenes staff at Home Instead are excellent and carry out regular reviews. I appreciate the whole team effort in providing the first class care for my mum.
26 February 2025
I have received great care from Home Instead over the past 10 years. I would recommend to anyone as they have been brilliant. Everyone I have met, Care Professionals and staff, are very down to earth and genuinely care about my wellbeing. I have made great friends with my Care Professionals over the years as I known they would do anything for me. They are a great support to have.
26 February 2025
My mum needed help with her evening meal and medication and we found the three carers who came in on rotating days were very friendly, helpful and always punctual. We would recommend Home Instead - the team were always available if we had any questions.
26 February 2025
I can't praise Home Instead highly enough. They have made numerous changes to their usual visiting rota (to accommodate the clients hospital outpatient appointments), all the carers are unfailingly helpful and good humoured, perfect companions to visit and help my mum with daily chores. All their contributions make it viable for my mums ability to continue to live at home and, crucially, they provide respite for other family members. My mum is very happy with them all. As she has said to me, they're friendly without being intrusive.
26 February 2025
Our disabled son has received care from Homeinstead for about 7 years and he has received fantastic service. Homeinstead are a very professional company and very friendly. Always sort any queries out very efficiently. They match the right carer for the client so not only is the care very good but also a good relationship develops. This is so important for our son who looks on his carers as friends and gets on with them and feels comfortable. He also has the same set of carers each week which is so important. No worrying who he is going to get each call. The carers themselves are very trustworthy, always on time, and so pleasant. If there are any problems Homeinstead staff always inform us of any changes as soon as they can. Also if there is a new carer , the new carer will shadow his main carer for a few visits to see how they get on which is very good. We find the portal good as we read how the call went and how our son is that day or any worries or concerns. Very happy with Homeinstead!
25 February 2025
I used Home Instead for my Aunt who had lost her long term partner to cancer. He was her companion and support network. Home Instead carers were there to support my Aunt in her home and as a companion during lonely times. Communication was excellent. They were very flexible, supporting and trustworthy and I would have no hesitation in recommending this company. I would definitely use them again in the future if the need arises.
25 February 2025
Home Instead have cared for my 93 year old father for the best part of 2024 into 2025. The care that he received was excellent and all the people are professional in their approach in dealing with the elderly and their needs. They went beyond his personal care and assisted daily with his laundry etc. Eventually my father came to a point where he needed to go onto full time care in a care home. A big thank you the office staff and carers.
08 January 2025
We used Home Instead to care for our mum who suffers with dementia. All of the ladies who visited were absolutely great! Very warm and compassionate whilst always maintaining a high level of professionalism. The management were also very accommodating of our ever changing needs and never let us down. I would highly recommend.
10 December 2024
Mom needed a little help in her home, just for an hour or so, a few morning's each week to help with showering and taking the load off some of the morning's tasks when she felt under the weather. The carers were kind and friendly, got on with whatever she needed doing and were happy to chat and pass the time of day too. The back room staff were keen to ensure that front line service were maintained at the expected standard and regular reviews were carried out with mom to this end. Home Instead are not the cheapest provider in the market but we chose them for a number of reasons: - Mom observed them visiting other clients in her apartment block and was impressed with how professional the carers appeared. - Other residents, who's judgement mom trusted, in the apartment block highly recommended Home Instead. - I have close family who have worked in senior positions in the care sector that knew of Home Instead and know how to read between the lines of CQC ratings and the like. I would recommend Home Instead.
28 November 2024
Cannot fault the service, dedication and care that the Stone branch give to my father. From office staff through to the carers they are professional and supportive and go out of their way to accommodate urgent needs. Would not hesitate to recommend them.
20 September 2024
Home Instead have provided care for my mum over the past few months. She looked forward to all the ladies visiting and they got to know various members of our family too. Five times a week they provided companionship which was invaluable as Mum could not go outside the house without assistance and was therefore very lonely. After each visit, I checked comments on the portal which was really helpful especially when I was on holiday. I have recommended Home Instead to others and would not hesitate to use them again.
21 August 2024
Home Instead supported my Mum in her own home for an hour a day between September 2022 and July 2024. All the care professionals were supportive, kind, helpful, and happy to go above and beyond (bringing milk, bread, vegetables etc if stocks were low), patient and pivotal in enabling Mum to stay at home living alone. I knew that every day Mum's welfare was checked, she had an hour's worth of company (this was such a bonus), each day the care professionals checked she had taken her medication, that minor ailments were being managed, that she was wearing her lifeline, they cooked her a hot meal and put sandwiches or salad in the fridge for later. They often helped sort out the TV or the supermarket order! They also took Mum to appointments at the hairdressers etc which as I don't live close was a great help. The management team are without exception excellent, they are communicative, professional, and always on hand to help with questions and offer support. I cannot recommend this company highly enough.
21 August 2024
Home Instead were amazing, with their support Mum was able to stay in her home much longer than we thought possible. We worked with Managers to create a daily list of tasks that we adapted as Mum's needs evolved. The carers completed this checklist at every visit and we could see their notes using an app. The carers added useful information to help us out, the doorbell not working or the handle falling off the fridge, for example, as well as notes about the conversations they'd had and how Mum was feeling. I live outside of the UK and knowing that someone was going every day who knew Mum and obviously cared about her was incredibly reassuring. I cannot say enough about the kindness and efficiency of Home Instead, from Carers to office staff to managers, they worked together seamlessly to make Mum's life better. Thank you all!
10 July 2024
After a fall at home Mum needed a little extra help. From the first phone call I made to Home Instead, I felt reassured that they were the right people to help. The advice was so helpful. The ladies who attended Mum were so lovely, she felt very comfortable with them after being quite nervous about having strangers in to help. Although care has stopped as she improved I would not hesitate to use Home Instead again and I would definitely recommend them to anyone else.
30 May 2024
My wife was in the later stages of Alzheimer’s and wasn’t always cooperative. Nevertheless, the caring team that came to help my wife were compassionate, and very caring and did their utmost to make her comfortable and happy. The management team kept in touch and was as concerned for my welfare as that of my wife.
30 May 2024
Mum received absolutely fantastic care at home from Home Instead for over 12 years. This enabled her to remain at home and live independently and safely for much longer than she otherwise would have. Her care package only ended when her total loss of mobility meant she was no longer able to remain at home. Particularly over her last year at home, Home Instead were able to increase her care package very quickly and was responsive at our many requests. Communication between the management, care providers and ourselves was excellent. The care providers often went above and beyond for Mum, as though caring for their own family members. I absolutely cannot fault any of the staff team and would not hesitate to recommend them to anyone seeking a care package for themselves or their loved ones.