Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Horizon Care & Welfare Association

stars
stars 15 August 2023
Have been a neighbour to number 2 coming up for 5 years. Am just not a neighbour, I am her friend too. Since she's bed bound she has no visitors, just carers that are from any country which have no respect for a woman in her 90s by speaking in their language. The care they give is substandard, not arriving on time, don't even feed the lady properly and lie, that bit gets me the most. Now been told I can't even see her. Because the jealousy is not nice, no one is thinking of her. And to say ill die if she doesn't see me, is that what they want.
Review from Ekpah C (Friend of Client/Service User)