Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

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Latest Reviews for Karma Healthcare

stars
stars 07 December 2020
Two days into care and things have not gone well. My mum is 81 years old and has recently been discharged from hospital having spent over nine weeks inpatient following a fractured hip. Previous carers were great and Mum gradually became comfortable with the ladies coming into her house. Two days into new carers:- 1. Sent a man to wash and dress mum without checking if she would be ok with that. 2. Late shows which can happen but no contact to inform of delay and when they are likely to arrive. 3. Most alarming, Saturday dinner time - no show! Management/Leadership - poor. Email sent - no response. Telephone contact - initially ok but then stroppy. Does not appear to be a very organised outfit. Care staff - lady attending Mum yesterday morning was nice and pleasant.
Review from Sharon M (Daughter of Client/Service User)