Submit a Review for Avante Home Care and Support
Unit A, 105 Woolwich Road, Bexleyheath, DA7 4LP
View Full Details of Avante Home Care and SupportLatest Reviews for Avante Home Care and Support
25 July 2024
Absolutely excellent - no complaints, no problems. Best care provider.
24 February 2024
We discussed my son's care program and made relevant changes. We discussed the transition from social care to NHS continuing healthcare.
12 December 2023
Most of the carers are very good, although some are very slow putting up my costs (going over the time allotted). Also the time they come varies on who is working and what their round it. Therefore I have to see who is coming as to whether I start my wife's care or not to keep the costs down! As for recommending, I would but point out my experience.
22 December 2020
My dad has double-handed care four times a day, with meds needed at specific times. As if Avante didn't have enough additional challenges to face this year with Covid, they always manage to provide an excellent service to my dad, even with last-minute changes needed due to hospital visits or (more often these days), cancelled hospital visits meaning care needs to be reinstated at the last minute. For any last-minute or ad hoc requests, they always try to say 'yes' than 'no' and certainly put their service users at the heart of everything they do, which is a comfort and reassurance in these very challenging times. Tier 4 means that Xmas changes of plans for many service users and their families is now likely to put an additional demand on Avante staff, both to meet their client's needs, and to manage to get a break and time needed for their own families. I do sincerely hope that each and every member of staff is able to grab some well deserved 'me time' over the Christmas period.
12 October 2020
Once again I would like to say thank you to my mum's carer who has gone above and beyond her remit to identify that my mum may possibly have UTI, and she advised me to contact my mum's doctor. It has since transpired that my mum did have an infection and by the carer highlighting this at an early stage, it saved my mum’s health becoming progressively worse and accumulating with a hospital admission. Knowing that my mum has a Carer who is very professional and genuinely cares about the people she looks after, it puts my mind at rest knowing that my mum is being looked after and in safe hands.
05 February 2020
Up till now, satisfied with the care and if things continue I have no complaints.
22 January 2020
The overall standard is very good. Only at weekends is there any inconsistency in the actual care.
12 November 2019
I am happy with all my carers. They are reliable, helpful and polite and do their job well.
24 October 2019
My carer has made a big difference to me. I feel more confident as she brings out the best in me. She takes care of all my personal care and sets me up for the day.
30 September 2019
I am happy with the service I receive and glad I changed.
25 September 2019
Avante Care and Support staff have displayed a sense of professionalism in delivery of care strictly putting the needs of the client in terms of empathy, privacy and safety and health. They are consistent and quickly attend to urgent issues. I am satisfied greatly with their preparedness to help.
18 September 2019
The care I receive is adequate and helps me live independently.
24 June 2019
Excellent, punctual and a reliable service.
13 June 2019
I was very impressed with service. Staff are very helpful and very polite and understanding. Could not wish for anything better.
03 June 2019
The carers are most helpful and on time.
30 April 2019
My mum, over the year, receives excellent care and attention from the carers that come in to see to her. Nothing is too much trouble for them, they are friendly and polite.
27 March 2019
All the staff are friendly, always willing to help always clean up after themselves. Polite, happy to listen to my needs.
20 December 2018
Avante cared for my mother at the end of her life. They attended four times a day, on time and with the utmost diligence. At a distressing time for my very old mother and for me as her daughter, every member of staff reassured us with their professionalism. They were kind, caring and respectful. I was confident that they were extremely well trained and were dedicated to their job and to their patient. I half expected some glitches but every member of the team arrived on time. Nothing was too much trouble. I am so impressed with this company which is much more than a business. I think that the team members don't see this as just a job but as a vocation. Clearly, the company selects people with these very high standards. Everyone was trustworthy and used their initiative. Managers visited me first and made sure the carers knew everything about my mother's needs and made sure they met high standards for health and safety. Thank you so much. I highly recommend this company.
24 October 2018
The carers are very helpful and good at their job.
20 August 2018
The carers are usually very good. Communication between client and providers could be a lot better. We should not have to call to find out if we have a carer for the day.
Latest Reviews for Avante Home Care and Support
25 July 2024
Absolutely excellent - no complaints, no problems. Best care provider.
24 February 2024
We discussed my son's care program and made relevant changes. We discussed the transition from social care to NHS continuing healthcare.
12 December 2023
Most of the carers are very good, although some are very slow putting up my costs (going over the time allotted). Also the time they come varies on who is working and what their round it. Therefore I have to see who is coming as to whether I start my wife's care or not to keep the costs down! As for recommending, I would but point out my experience.
22 December 2020
My dad has double-handed care four times a day, with meds needed at specific times. As if Avante didn't have enough additional challenges to face this year with Covid, they always manage to provide an excellent service to my dad, even with last-minute changes needed due to hospital visits or (more often these days), cancelled hospital visits meaning care needs to be reinstated at the last minute. For any last-minute or ad hoc requests, they always try to say 'yes' than 'no' and certainly put their service users at the heart of everything they do, which is a comfort and reassurance in these very challenging times. Tier 4 means that Xmas changes of plans for many service users and their families is now likely to put an additional demand on Avante staff, both to meet their client's needs, and to manage to get a break and time needed for their own families. I do sincerely hope that each and every member of staff is able to grab some well deserved 'me time' over the Christmas period.
12 October 2020
Once again I would like to say thank you to my mum's carer who has gone above and beyond her remit to identify that my mum may possibly have UTI, and she advised me to contact my mum's doctor. It has since transpired that my mum did have an infection and by the carer highlighting this at an early stage, it saved my mum’s health becoming progressively worse and accumulating with a hospital admission. Knowing that my mum has a Carer who is very professional and genuinely cares about the people she looks after, it puts my mind at rest knowing that my mum is being looked after and in safe hands.
05 February 2020
Up till now, satisfied with the care and if things continue I have no complaints.
22 January 2020
The overall standard is very good. Only at weekends is there any inconsistency in the actual care.
12 November 2019
I am happy with all my carers. They are reliable, helpful and polite and do their job well.
24 October 2019
My carer has made a big difference to me. I feel more confident as she brings out the best in me. She takes care of all my personal care and sets me up for the day.
30 September 2019
I am happy with the service I receive and glad I changed.
25 September 2019
Avante Care and Support staff have displayed a sense of professionalism in delivery of care strictly putting the needs of the client in terms of empathy, privacy and safety and health. They are consistent and quickly attend to urgent issues. I am satisfied greatly with their preparedness to help.
18 September 2019
The care I receive is adequate and helps me live independently.
24 June 2019
Excellent, punctual and a reliable service.
13 June 2019
I was very impressed with service. Staff are very helpful and very polite and understanding. Could not wish for anything better.
03 June 2019
The carers are most helpful and on time.
30 April 2019
My mum, over the year, receives excellent care and attention from the carers that come in to see to her. Nothing is too much trouble for them, they are friendly and polite.
27 March 2019
All the staff are friendly, always willing to help always clean up after themselves. Polite, happy to listen to my needs.
20 December 2018
Avante cared for my mother at the end of her life. They attended four times a day, on time and with the utmost diligence. At a distressing time for my very old mother and for me as her daughter, every member of staff reassured us with their professionalism. They were kind, caring and respectful. I was confident that they were extremely well trained and were dedicated to their job and to their patient. I half expected some glitches but every member of the team arrived on time. Nothing was too much trouble. I am so impressed with this company which is much more than a business. I think that the team members don't see this as just a job but as a vocation. Clearly, the company selects people with these very high standards. Everyone was trustworthy and used their initiative. Managers visited me first and made sure the carers knew everything about my mother's needs and made sure they met high standards for health and safety. Thank you so much. I highly recommend this company.
24 October 2018
The carers are very helpful and good at their job.
20 August 2018
The carers are usually very good. Communication between client and providers could be a lot better. We should not have to call to find out if we have a carer for the day.