Submit a Review for Alexandras Community Care St Austell
Unit 3A, 3 Manfield Way, St Austell, PL25 3HQ
View Full Details of Alexandras Community Care St AustellLatest Reviews for Alexandras Community Care St Austell
29 August 2024
The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always helpful.
15 August 2024
Very happy with service in general. Would prefer that we had carers that came more often, not so many changes.
31 July 2024
I am writing this review as my partner had a stroke last year and cannot write very well. She has agreed that I should write this review. We are satisfied with the carers, but the management has ignored our request to not have male carers. Last time I spoke I was told that it is not going to happen, which is very rude. The attitude of the management is very poor.
23 April 2024
The team provided has been great with much empathy with my uncle's dementia as well. Thank you to the team. My uncle can get very confused sometimes but the carer deals with this brilliantly. My auntie gets exhausted with his needs so this care for them both is much needed. Thanks again.
14 July 2023
The staff are so good to him and he trusts them and likes them very much.
13 July 2023
The review went very well. We are satisfied with the care given. The staff are always happy to help.
30 June 2023
I couldn't cope without the help! Everyone is always on time and pleasant.
31 May 2022
Very reassuring to know our carers are coming and are only a phone call away.
12 April 2021
Friendly and caring. Professional, polite and have attention to detail. The care provided is excellent. The staff are well presented.
07 April 2021
Very good service, all staff are friendly, kind, caring and supportive. They include me in all decisions of my care. My main carer also does extra stuff that doesn't need doing in his job description but sees it needs doing and does it anyway, which helps me - so they go above and beyond for me. I feel secure and relaxed when they are here. I'd recommend this company to anyone who needs extra help in their day to day living.
07 April 2021
I have nothing but praise for the staff at Alexandras Community Care St Austell, they are always helpful and cheerful.
18 December 2020
The care provided by Westcountry Home Care has been good. 2020 has been a particularly difficult year but the team has endeavoured to fulfil the rota at the agreed times. As a result, there has been several changes in staff and new recruits which has, on some occasions, caused confusion to Mum when trying to explain what is required, even though the daily notes are available. Many thanks for providing a kindly, friendly service.
Latest Reviews for Alexandras Community Care St Austell
29 August 2024
The carers visiting our home are always polite, dressed in uniform and wearing protective clothing. Pleasant temperament and always helpful.
15 August 2024
Very happy with service in general. Would prefer that we had carers that came more often, not so many changes.
31 July 2024
I am writing this review as my partner had a stroke last year and cannot write very well. She has agreed that I should write this review. We are satisfied with the carers, but the management has ignored our request to not have male carers. Last time I spoke I was told that it is not going to happen, which is very rude. The attitude of the management is very poor.
23 April 2024
The team provided has been great with much empathy with my uncle's dementia as well. Thank you to the team. My uncle can get very confused sometimes but the carer deals with this brilliantly. My auntie gets exhausted with his needs so this care for them both is much needed. Thanks again.
14 July 2023
The staff are so good to him and he trusts them and likes them very much.
13 July 2023
The review went very well. We are satisfied with the care given. The staff are always happy to help.
30 June 2023
I couldn't cope without the help! Everyone is always on time and pleasant.
31 May 2022
Very reassuring to know our carers are coming and are only a phone call away.
12 April 2021
Friendly and caring. Professional, polite and have attention to detail. The care provided is excellent. The staff are well presented.
07 April 2021
Very good service, all staff are friendly, kind, caring and supportive. They include me in all decisions of my care. My main carer also does extra stuff that doesn't need doing in his job description but sees it needs doing and does it anyway, which helps me - so they go above and beyond for me. I feel secure and relaxed when they are here. I'd recommend this company to anyone who needs extra help in their day to day living.
07 April 2021
I have nothing but praise for the staff at Alexandras Community Care St Austell, they are always helpful and cheerful.
18 December 2020
The care provided by Westcountry Home Care has been good. 2020 has been a particularly difficult year but the team has endeavoured to fulfil the rota at the agreed times. As a result, there has been several changes in staff and new recruits which has, on some occasions, caused confusion to Mum when trying to explain what is required, even though the daily notes are available. Many thanks for providing a kindly, friendly service.