Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Overall Experience:  stars

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Latest Reviews for Napier Homecare Services Ltd

stars
stars 03 May 2024
I have now been a client of Napier for 15 months. My experience has been nothing but positive. The care I receive is of a high standard and each carer meets my needs, whether it be personal care or a chat. There is also excellent communication from the management and I have always found them to be very approachable. The carers recognise I need to gain as much independence as is possible, and do their utmost to promote this, helping me gain confidence to perform small tasks I never thought I'd do again. I would like to give a special mention to the staff who are truly wonderful kind people, and provide me with fantastic care.
Review from Carolyn S (Client / Service User)