Submit a Review for Old Friends Care Ltd
5 Regents Court, Far Moor Lane, Redditch, B98 0SD
View Full Details of Old Friends Care LtdLatest Reviews for Old Friends Care Ltd
26 August 2022
All in all, I’m extremely satisfied with the care afforded to my Dad. Some carers use their initiative more than others regards what care is needed and don’t just rely on the service user asking for things - those that need help often forget or feel awkward about asking so to have help offered or suggested is hugely reassuring. In my experience, Old Friends Care have gone above and beyond when specific needs have arisen, they’ve always been friendly and professional, and I would happily recommend!
15 June 2022
We have been using Old Friends for a few months now. All the carers have been friendly, pleasant, helpful and have treated my husband with dignity. Where needed they will go the extra mile. They have supported me and I'm not sure I could manage without them now, they are a godsend, A big thank you to all.
27 April 2022
Gave my brother excellent care in very trying circumstances.
23 March 2022
Although I have no concerns with the care I get from my carers I feel they do not get very good back up from the office with regard to their rotas. They seem to expect them to be "wonder women"; giving them more than one user at the same time, and quite often in different areas. They also make them works from 7am to late evening (often without a break) They then end up being ill brought on by exhaustion. The rota planning is illogical, especially with the walkers and several of the best carers have left. If they looked after their carers they would have less absenteeism and more loyalty and a better company.
21 March 2022
I am extremely grateful for the support/care I have and still receive. The management team have been outstanding they played a huge part in finding a suitable property for me. I enjoyed the company from my carers and I look forward to my visitors. I would be lost without them.
15 March 2022
Excellent caring service, providing consistent care through the same allocated carer who is reliable. genuine, caring and trustworthy. If alterations are required, a simple email to the stream will address requirements satisfied with ease. My mum is very happy receiving a service from Old Friends Care Ltd and would recommend them to other people who need help. Thank you to the team and look forward to many years ahead.
11 March 2022
Overall care provided is good and we work well together in these difficult times. The care provider has helped us a lot with the care we've required. The care provider is also a haven to train their carers on the same aspects of care that is required for us.
07 March 2022
My mom has two main carers, which are great, they are like part of the family which is good for my mum.
07 March 2022
Some carers have been alright and some haven't sine if the carers have helped me a lot. My regular carer of 9 years has helped me get my confidence back after being in hospital due to falling. Some of the other staff are not so helpful and can have me feel that they are a bit pushy, they seem to be in a bit of a hurry. Overall I'm very pleased.
07 March 2022
Mum appreciates the fact that we have a regular carer rather than lots of different members of staff. Staff are always pleasant, polite and caring.
07 March 2022
Care provided represents a friendly, caring face to someone living alone. They were extremely professional and caring throughout the Covid outbreak. Where possible the same carer visits at least once every day. The care provider is also responsive to phone calls and queries.
21 January 2022
All of the carers who come to sit with me are very friendly.
05 October 2021
I would recommend Old Friends Care to anyone. They have and still are caring for him (my son). They treat him with the utmost respect. He has the same carers every day, and I can't thank them enough.
16 September 2021
We have only just started, but I have to say all the people who have come to care for my husband have been excellent - lovely people, kind and caring - very efficient.
14 July 2021
Very happy with my care package. Nice carers.
14 July 2021
For almost 3 years, my son has had carers coming to our home 4 times a day. We have had many different people during that time, all of which have been lovely individuals who have become like our extended family. Caring, kind, pleasant and respectful always. The office staff have always accommodated any requests we have made, and all have been equally pleasant and helpful. A big thank you to all at Old Friends Care Ltd.
17 February 2021
Old Friends Care has recently started looking after my dad and they seem to be very efficient. All the team I have spoken with are professional and I am sure he is going to be happy with them. A great start.
07 January 2021
The carers are not just carers they have become friends.
07 January 2021
The girls who come are very good. The in-house staff are very difficult. When I started I advised that because of my health I could not have people with colds, they do not tell the girls I have to! I now have fairly regular girls! When you phone the office it takes some time to answer and if you get 1 or 2 staff in particular you get lied to on a frequent basis. If you complain, nothing is done. This year they rose our charge by £3 for 45-minute calls. They took the money earlier in the year and the girls didn't get the raise for some months. I've had problems when the handle was broken off a mini-fridge and they ignored it.
09 December 2020
Care provided is very good. The carers are friendly and very helpful. They seem to have time and are very well trained.
Latest Reviews for Old Friends Care Ltd
26 August 2022
All in all, I’m extremely satisfied with the care afforded to my Dad. Some carers use their initiative more than others regards what care is needed and don’t just rely on the service user asking for things - those that need help often forget or feel awkward about asking so to have help offered or suggested is hugely reassuring. In my experience, Old Friends Care have gone above and beyond when specific needs have arisen, they’ve always been friendly and professional, and I would happily recommend!
15 June 2022
We have been using Old Friends for a few months now. All the carers have been friendly, pleasant, helpful and have treated my husband with dignity. Where needed they will go the extra mile. They have supported me and I'm not sure I could manage without them now, they are a godsend, A big thank you to all.
27 April 2022
Gave my brother excellent care in very trying circumstances.
23 March 2022
Although I have no concerns with the care I get from my carers I feel they do not get very good back up from the office with regard to their rotas. They seem to expect them to be "wonder women"; giving them more than one user at the same time, and quite often in different areas. They also make them works from 7am to late evening (often without a break) They then end up being ill brought on by exhaustion. The rota planning is illogical, especially with the walkers and several of the best carers have left. If they looked after their carers they would have less absenteeism and more loyalty and a better company.
21 March 2022
I am extremely grateful for the support/care I have and still receive. The management team have been outstanding they played a huge part in finding a suitable property for me. I enjoyed the company from my carers and I look forward to my visitors. I would be lost without them.
15 March 2022
Excellent caring service, providing consistent care through the same allocated carer who is reliable. genuine, caring and trustworthy. If alterations are required, a simple email to the stream will address requirements satisfied with ease. My mum is very happy receiving a service from Old Friends Care Ltd and would recommend them to other people who need help. Thank you to the team and look forward to many years ahead.
11 March 2022
Overall care provided is good and we work well together in these difficult times. The care provider has helped us a lot with the care we've required. The care provider is also a haven to train their carers on the same aspects of care that is required for us.
07 March 2022
My mom has two main carers, which are great, they are like part of the family which is good for my mum.
07 March 2022
Some carers have been alright and some haven't sine if the carers have helped me a lot. My regular carer of 9 years has helped me get my confidence back after being in hospital due to falling. Some of the other staff are not so helpful and can have me feel that they are a bit pushy, they seem to be in a bit of a hurry. Overall I'm very pleased.
07 March 2022
Mum appreciates the fact that we have a regular carer rather than lots of different members of staff. Staff are always pleasant, polite and caring.
07 March 2022
Care provided represents a friendly, caring face to someone living alone. They were extremely professional and caring throughout the Covid outbreak. Where possible the same carer visits at least once every day. The care provider is also responsive to phone calls and queries.
21 January 2022
All of the carers who come to sit with me are very friendly.
05 October 2021
I would recommend Old Friends Care to anyone. They have and still are caring for him (my son). They treat him with the utmost respect. He has the same carers every day, and I can't thank them enough.
16 September 2021
We have only just started, but I have to say all the people who have come to care for my husband have been excellent - lovely people, kind and caring - very efficient.
14 July 2021
Very happy with my care package. Nice carers.
14 July 2021
For almost 3 years, my son has had carers coming to our home 4 times a day. We have had many different people during that time, all of which have been lovely individuals who have become like our extended family. Caring, kind, pleasant and respectful always. The office staff have always accommodated any requests we have made, and all have been equally pleasant and helpful. A big thank you to all at Old Friends Care Ltd.
17 February 2021
Old Friends Care has recently started looking after my dad and they seem to be very efficient. All the team I have spoken with are professional and I am sure he is going to be happy with them. A great start.
07 January 2021
The carers are not just carers they have become friends.
07 January 2021
The girls who come are very good. The in-house staff are very difficult. When I started I advised that because of my health I could not have people with colds, they do not tell the girls I have to! I now have fairly regular girls! When you phone the office it takes some time to answer and if you get 1 or 2 staff in particular you get lied to on a frequent basis. If you complain, nothing is done. This year they rose our charge by £3 for 45-minute calls. They took the money earlier in the year and the girls didn't get the raise for some months. I've had problems when the handle was broken off a mini-fridge and they ignored it.
09 December 2020
Care provided is very good. The carers are friendly and very helpful. They seem to have time and are very well trained.