Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Springfield Healthcare (Newcastle)

stars
stars 14 April 2025
Very good, can't fault anyone of the carers, so glad I came to Springfield. Everything about Springfield is lovely I've never been so happy with carers as I am now.
Review from C H (Client / Service User)
stars
stars 31 March 2025
I am happy with the support my son gets from the carer. My son is very happy on his days out, comes back tiered but very content.
Review from K B (Mother of Client/Service User)
stars
stars 25 March 2025
I thank you for the carers who come in as I live on my own as I have just one brother which does not live close to me, my carers make it to see me as much as they can.
Review from M W (Client / Service User)
stars
stars 14 March 2025
Staff are fantastic caring professional caring considerate understand my wife's needs supporting my wife in every way. We would be lost without them they all deserve a medal and three times the wages they receive and day care workers will be valued a lot more than they are now God bless them.
Review from Michael M (Husband of Client/Service User)
stars
stars 02 September 2024
1) This firm sends people out to care that can't speak English very well, and I mean badly. 2) Can't make toast. Struggle with basic cooking tasks. 3) All they want is in and out of your house asap. If they care they would make your care happen. 4) Your call time is disgraceful, they turn up at any time that suits them. 5) Some of Springfield's staff are great but you very rarely see the good ones. Different person all the time. 6) They promise you everything and don't deliver.
Review from M S (Client / Service User)